Customer Service Manager - (Building Automation & Fire Systems)

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

What will you do?

As Client Service Manager - Building Automation and Fire Systems, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent customer relations.

RESPONSIBILITIES:

Customer Account & Service Management

• Continually review customer needs/demands and advise on and optimize the activities of Service Technicians accordingly on all assigned service accounts i.e. maintenance visits, repairs, training demonstrations etc.
• Advise Service Supervisor and Dispatcher on service visits and handle all call-back problems.
• Manage the Contract Renewal process for assigned accounts in conjunction with the Service Manager; Review and ensure contract costs are accurate to ensure repeat year on year profitable renewal.
• Renewal costs to be sent to customers and agreed upon at least one month prior to end of contract year.
  
  

Service Projects & Small Works Management

• Be responsible for all aspects of small service work requirements from proposal stage to final close-out and invoice.
• Generate customized competitive proposals for small system modifications repairs based on exact customer requirements.
• Collaborate with the Service Small Work Project Manager and handover some small work projects.
  
  

Vendor, Stakeholder & Business Development Collaboration

• Liaison with other contractors/sub-contractors where necessary to ensure site operations are fully co-ordinated; Negotiate the most cost effective solution for sub-contract suppliers and all other suppliers in-line with purchasing policies and procedures.
• Liaise with Service Project Sales to share service leads and support the quotation process and maximise opportunities.
  
  

Location: This position supports the Ottawa/Kingston ON area. This is a hybrid role requiring in-office presence 1-3 days/week.

What will you need to succeed?

Education & Industry Experience

• 4 years in college/university in Mechanical and electrical engineering and/or HVAC knowledge or other strong field experience or an equivalent combination of education and related practical Building Automation Systems (BAS) experience.
• 5+ years' Building Automation Systems experience required; Fire and/or Security knowledge beneficial.
  
  

Customer & Business Acumen

• Strong customer focus - able to sell small work, manage service maintenance performance, and deliver outstanding customer satisfaction.
• Commercially and technically aware.
  
  

Organizational & Communication Skills

• Proven organizational skills - able to plan effectively and prioritize workloads including the ability to multi-task and delegate effectively.
• Self-motivated and calm under pressure.
• Strong verbal and written communication skills in English.
• IT literate.
  
  

Other Requirement(s)

• A valid and unrestricted G/Class 5 driver's licence and vehicle is required to participate in the Siemens Fleet Program and for travel to customer sites within assigned region(s).
  
  

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.
  
  

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

[Salary is commensurate with experience, and ranges between $75,000 CAD - $90,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus 10% of base salary, based on Company performance metrics]

#SmartInfrastructure #BuildingAutomation

About Us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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