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Added 1 min ago
CO
Sponsorship Program - Police Officers
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- Full-time
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CC
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- $21 to $24 USD / hour
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SB
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Added 15 mins ago
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UO
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Added 15 mins ago
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Added 16 mins ago
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Added 31 mins ago
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Siemens

Service Specialist II (Field Technician Fire Alarm Systems – Service)

Calgary, AB, Canada

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Job details

Experience: Minimum 3+ years of experience servicing and maintaining fire alarm systems.
Posting language: English
Posted: Oct 2, 2026

Original job description

Technology driven, problem solvers

Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

What will you do?

As a Service Specialist II, you will serve as a trusted technical advisor supporting customers throughout the Calgary region. In this role, you will be responsible for the inspection, maintenance, troubleshooting, programming, and optimization of fire alarm systems while ensuring exceptional customer service. You will work independently and collaboratively to help customers maintain safe, compliant, and reliable life safety systems while building strong long-term customer relationships.

RESPONSIBILITIES:

Customer Service, Technical Support & System Maintenance

Respond to customer service calls and provide timely resolution of technical issues.
Complete annual, monthly, and preventative maintenance inspections of fire alarm systems.
Test and verify system performance and readings to ensure optimal system operation.
Diagnose system faults and perform repairs to restore functionality.
Make recommendations for system improvements, upgrades, or changes that enhance reliability and performance.
Represent Siemens professionally at customer sites at all times.
Build and maintain positive customer relationships through responsive and customer-focused service.

Installation, Programming & Commissioning

Perform equipment installation and panel programming as required.
Participate in installation-to-service handovers on assigned projects.
Support system testing, verification, and commissioning activities as needed.

Documentation & Record Management

Complete and submit detailed service reports covering all aspects of assigned work and activities.
Maintain accurate and up-to-date site files and contract documentation.
Update site databases and system records to ensure information remains current and accurate.

Team Collaboration & On-Call Support

Work closely with internal teams to support customer satisfaction and quality assurance objectives.
Participate in the 24-hour on-call rotation to provide emergency service support when required.
Collaborate with project, service, and support teams to ensure successful customer outcomes.

Health, Safety & Compliance

Adhere to all Siemens health, safety, and environmental policies, procedures, and applicable regulations.
Ensure damaged or faulty equipment is returned with the appropriate documentation.
Maintain company-issued tools and test equipment in good working condition, secure storage, and calibration status.
Support compliance with applicable building, fire, and life safety codes and standards.

Additional Responsibilities

Perform other duties and responsibilities as reasonably assigned by management.

Territory / location: this role supports the Calgary Alberta area

What will you need to succeed?

Education & Certifications:

Minimum College Diploma in Electronics or a related technical field.
Valid Canadian Fire Alarm Association (CFAA) certification.

Industry Experience:

Minimum 3+ years of experience servicing and maintaining fire alarm systems.
Experience performing inspections, troubleshooting, testing, repairs, and preventative maintenance activities.
Preferred: Experience with Siemens Fire Alarm systems.

Nice to Have / Assets:

Perform configuration, testing and troubleshooting activities on all Fire Alarm systems, (Siemens, Simplex, Edwards, Mircom, etc.)
Electrical field experience.

Technical Knowledge & Problem-Solving Skills:

Proven diagnostic and troubleshooting skills with the ability to systematically identify and resolve technical issues.
Working knowledge of fire alarm systems, applicable fire and building codes, and industry standards.
Knowledge of IP Networks, C•CURE systems, and Microsoft Office applications.
Ability to interpret technical documentation, drawings, and system information.

Competencies:

Strong customer service skills with the ability to build and maintain positive customer relationships.
Self-motivated with the ability to work independently and remain calm under pressure.
Strong verbal and written communication skills in English.

Additional Requirements:

A valid and unrestricted G/Class 5 driver’s licence is required to participate in the Siemens Fleet Program and to operate a company vehicle for travel to customer sites within assigned region(s).
Ability to participate in a 24-hour on-call rotation schedule.

Why you’ll love working for Siemens!

Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

#SmartBuildings #FireAlarm

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

Job ID

521220

Posted since

08-Sep-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Siemens Canada Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

Calgary - Alberta - Canada

Apply About employer

More about this job

Responsibilities

The Service Specialist II is responsible for the inspection, maintenance, troubleshooting, and programming of fire alarm systems within the Calgary region. They will also provide technical support, perform equipment installations, and maintain accurate service documentation while building strong customer relationships.

Requirements

Candidates must hold a minimum College Diploma in Electronics or a related field and possess a valid Canadian Fire Alarm Association (CFAA) certification. A minimum of 3 years of experience in fire alarm system maintenance and a valid driver's license are also required.

Skills

Fire alarm systems
Troubleshooting
Preventative maintenance
System programming
Commissioning
Technical support
Customer service
Electrical field experience
IP networks
C•CURE systems
Microsoft Office
Diagnostic skills
Technical documentation interpretation

Benefits

Flexible work environment
Telecommuting
Digital workspaces
Profit sharing
Vacation entitlement
Employee perks and discounts

Visa sponsorship

Not detected in the job text

Keywords

Fire Alarm Systems
CFAA
Electronics
Troubleshooting
Preventative Maintenance
Commissioning
Siemens
Simplex
Edwards
Mircom
IP Networks
C•CURE
Microsoft Office
Field Technician
Life Safety Systems
Electrical
Technical Documentation
Customer Service
Smart Infrastructure
Calibration

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