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Sienna Senior Living

Concierge

Port Coquitlam, BC, V3C 6N4, Canada

Concierge - CASUAL Aspira Mayfair Terrace Retirement Living - 2267 Kelly Avenue, Port Coquitlam, BC, V3C 6N4 Rate of Pay: $23.31/hr This posting is for an existing vacancy. · Part-time

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Job details

Pay: Concierge - CASUAL Aspira Mayfair Terrace Retirement Living - 2267 Kelly Avenue, Port Coquitlam, BC, V3C 6N4 Rate of Pay: $23.31/hr This posting is for an existing vacancy.
Job type: Part-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Concierge - CASUAL
Aspira Mayfair Terrace Retirement Living - 2267 Kelly Avenue, Port Coquitlam, BC, V3C 6N4
Rate of Pay: $23.31/hr
This posting is for an existing vacancy.

This is a Casual (ON-CALL) position to pick up shifts whenever needed.

We are looking for someone who is available for any of the below shifts for any day of the week:

7:00AM-3:00PM
3:00PM-11:00PM

At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

Why you belong here:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you’ll be doing:

You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

What makes you a great fit?

You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills
You ensure issues are clearly documented and escalated appropriately when needed
You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members
You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours
You maintain accurate records and handle cash-related documentation with attention to detail
You provide dependable clerical and computer support to managers and adapt easily to administrative needs
You are compassionate and dedicated to meaningful work that supports seniors in living life fully
You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff
You are proficient in Microsoft Excel, Word, and PowerPoint
You demonstrate tact, diplomacy, and professionalism in every interaction

What you need to know:

You must be legally eligible to work in Canada or have a valid work/study permit
You must successfully pass a Vulnerable Sector Check
All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants
Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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More about this job

Responsibilities

The concierge will provide personalized assistance to residents, families, and visitors while maintaining accurate records and documentation. They will contribute to the home's culture by ensuring a welcoming environment and providing clerical support to management.

Requirements

Candidates must be legally eligible to work in Canada and successfully pass a Vulnerable Sector and Criminal Records Check. Proficiency in Microsoft Office suite and strong communication skills are required for this role.

Skills

Customer service
Problem-solving
Complaint resolution
Clerical support
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Cash handling
Communication
Documentation
Diplomacy
Professionalism

Benefits

Continuous learning and growth
Welcoming culture

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Retirement Living
Customer Service
Administrative Support
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Cash Handling
Documentation
Problem-solving
Communication
Vulnerable Sector Check
Criminal Records Check
Seniors Care
Clerical Support

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