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Sienna Senior Living

General Manager

London, ON, N6G 5G3, Canada

General Manager Masonville Manor Retirement Residence Rate of Pay: $80,839 - $101,049 This posting is for an existing vacancy · Full-time

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Job details

Pay: General Manager Masonville Manor Retirement Residence Rate of Pay: $80,839 - $101,049 This posting is for an existing vacancy
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

General Manager
Masonville Manor Retirement Residence
Rate of Pay: $80,839 - $101,049
This posting is for an existing vacancy

Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence!

Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

Why you belong here:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

A competitive salary and vacation package

Health & Dental benefits program

Share Ownership and Reward Program (SOAR)

Employee Share Purchase Plan with company match

Continuous learning and growth so you have the skillset needed to succeed and take on new challenges

A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

Build a high performing, strong and effective management team

Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees

Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence

Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority

Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin

Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues

Ensure site level compliance with all applicable provincial regulations

Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience

Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy

Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community

What you need to know:

You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization

With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency

You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully

You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach

Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders

You must be legally eligible to work in Canada or have a valid work/study permit

You must successfully pass a Vulnerable Sector Check and Criminal Records Check

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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More about this job

Responsibilities

The General Manager is responsible for leading the interdisciplinary team and overseeing all operational activities to ensure high-quality resident care and community engagement. They will develop operational plans, manage budgets, and drive occupancy while ensuring compliance with provincial regulations.

Requirements

Candidates must hold a bachelor degree in Business Administration, Hotel Management, or a related field. A minimum of 3-5 years of progressive leadership experience in retirement living or hospitality is required.

Skills

Team management
Budget management
Operational excellence
Sales and marketing
Strategic planning
Communication skills
Relationship building
Compliance management
Leadership
Conflict resolution
Occupancy management
Community outreach

Benefits

Competitive salary
Vacation package
Health benefits
Dental benefits
Share ownership and reward program
Employee share purchase plan
Continuous learning and growth

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Retirement Residence
Senior Living
Operations Management
Budgeting
Occupancy Strategy
Compliance
Team Leadership
Sales
Marketing
Community Partnerships
Business Administration
Hotel Management
Healthcare Operations
Vulnerable Sector Check
Criminal Records Check
Staff Development
Resident Experience
Strategic Planning
Performance Management

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