Senior Manager, Building Services

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve.  Our purpose is simple: to cultivate happiness in daily life! 

What Sienna Offers: We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work.  We offer a number of programs and benefits that support team members’ financial, personal and professional needs:  

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing:

Reporting to the Vice President, Facilities & Asset Management, the Senior Manager, Building Services provides leadership for building services across the organizations Retirement and Long-Term Care Divisions in the assigned province(s). This role focuses on people leadership, provincial oversight, standardization, performance management, escalation support, and coordination of enterprise-wide building programs and initiatives.

Working closely with Operations, Procurement, and other partners, the Senior Manager, Building Services supports safe, secure, compliant, efficient, and comfortable environments for residents and team members.

How You’ll Succeed:

• Ensure buildings, equipment, machinery, and related practices align with corporate policies and procedures and applicable provincial legislation, regulations, codes, and standards.
• Maintain current knowledge of the Ontario Building Code, Fire Prevention Act, Technical Standards and Safety Authority requirements, Canadian Standards Association guidance, occupational health and safety requirements, and other relevant building standards.
• Partner with Operations leadership and subject-matter experts to align building services programs with health and safety, emergency preparedness, infection prevention and control, and other organizational requirements.
• Support timely escalation, documentation, follow-up, and closure of significant deficiencies, compliance concerns, and building-related risks.
• Develop and use audit methods, operational data, and performance indicators to monitor quality, identify issues, and recommend improvements.
• Lead or support the planning, implementation, evaluation, and tracking of provincial and enterprise-wide building programs, initiatives, and projects.
• Identify opportunities to improve processes, standardize tools, strengthen preventative maintenance practices, and enhance operational efficiency and service quality.
• Review trends, recurring issues, risks, and service gaps across portfolios and coordinate appropriate corrective or preventative action.
• Provide oversight and guidance for the effective management of external service providers and building-related contracts.
• Collaborate with Procurement and operational partners to develop scopes of work and service expectations for provincial programs, including elevators, waste, generators, HVAC, lifts, and other building systems.
• Monitor vendor performance, quality, responsiveness, value, and cost effectiveness, escalating systemic concerns and supporting corrective action.
• Collaborate with Operations, Finance, Procurement, Human Resources, Infection Prevention and Control, and other partners to coordinate priorities and resolve issues.
• Act as the senior escalation point for complex or high-risk building matters and support managers in resolving issues with urgency, sound judgment, and appropriate stakeholder involvement.
• Guide Building Services Managers in supporting community leaders with preventative maintenance, equipment and machinery maintenance, grounds management, security, waste management, environmental sustainability, and related building operations.

Who you are:

• Bachelors Degree in facilities management, property management, engineering, construction, project management, or a related field.
• Certificate in Building Systems Management or an equivalent credential is preferred.
• Successful completion of Fire Safety Planning Training for Owners and Operators in accordance with applicable Ontario requirements.
• Minimum ten years of progressive experience in facilities, property, environmental services, building operations, or a related multi-site function, including significant people leadership experience.
• Experience in Long-Term Care, Retirement Living, seniors housing, health care, hospitality, or another complex regulated multi-site environment is strongly preferred.
• Proven ability to lead, coach, and develop a geographically dispersed team of managers.
• Strong judgment and composure when managing urgent, complex, or high-risk building issues.
• Ability to set provincial direction while enabling managers to make effective decisions within their portfolios.
• Excellent relationship-building, influencing, facilitation, and conflict-resolution skills.
• Clear and effective verbal and written communication skills, including the ability to present recommendations to senior leaders.
• Strong planning and organizational skills with the ability to manage competing priorities and enterprise-wide initiatives.
• Independent, solutions-oriented, collaborative, and receptive to new approaches.
• Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)

What you need to know:

• The salary range for this position is: $96,655.00-$120,818.00
• This is an on-site position at our Shared Support office in Markham with travel to homes
• Any offer of employment will be conditional upon a criminal background and references check.
• This posting is for a new position
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.  In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.