Customer Experience Representative

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.

We are looking for a full-time Customer Experience Representative to join our Berkshire team.

Experience what it means to be part of our family and build a career you’re proud of.

About the Role

• Enhance the overall customer experience at the Berkshire Club and rental office.

• Support client inquiries and services at the front desk and assist with the coordination, delivery, and support of all customer experiences related to tenant relationships.

• Provide outstanding customer experiences by answering incoming calls and greeting visitors pleasantly and efficiently. Assist callers and visitors whenever possible by providing clear and accurate information or directing them to the appropriate party as necessary.

• Provide and gather rental information for potential tenants and arrange appointments with the Leasing Professionals as required.
• Provide administrative support, including assisting with the renewal of resident club cards, gathering customer or rental data for reports, providing rental payment acknowledgment and year-end receipts, producing form letters, photocopying, and other administrative support assignments or initiatives.

Experience 

• Present an outgoing and friendly demeanour and demonstrated ability to interact well with people. 
• Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills. 
• Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is an asset. 
• Accurate with numbers and calculations. 
• Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team. 
• Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment. 
• Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations. 
• Flexible in terms of scheduled hours, which will include rotating shifts during the day, evenings and weekends. Must be comfortable working with minimal supervision during evenings and weekend shifts.

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:

• Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
• Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
• Employee Recognition Program: We love to celebrate and reward your contributions!
• Employee Referral Program: Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program: We support your charitable efforts by matching your donations.
• Employee Assistance Program: Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.

Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!

*For eligible positions

Application Process

Submit applications by 4:30 p.m. on November 13, 2026.

Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted.

This vacancy is to fill an existing position.

Artificial Intelligence (AI)

The Company may use AI-supported recruitment tools on a limited basis, but rest assured, our human Recruiter is involved in every stage of the recruitment process.