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Signet Jewelers

Information Technology Specialist

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: 3-5 years of experience in a technical support role.
Posting language: English
Posted: Oct 20, 2026

Original job description

Specialist IT II

Location: Markham, Ontario, Canada (Onsite, M-F, 8-5 pm ET)

POSITION SUMMARY:

The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks. Responsibilities include installing, configuring, and troubleshooting hardware and software, as well as offering guidance and training to end users. The IT Specialist also helps maintain the security and integrity of IT systems, while documenting incident resolutions through tickets and knowledge base articles (KBAs) to support continuous improvement and organizational learning.

RESPONSIBILITIES:

Technical Support & System Management

Provide tier 2 support for hardware, software, and network related issues.
Install, configure, and maintain computers, software applications, and network devices.
Monitor systems, troubleshoot problems, and escalate complex issues as needed.
Manage user access to systems and applications, ensuring proper permissions and security.
Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
Ensure systems are updated, secure, and operating efficiently.

User Assistance & Training

Provide guidance and training to end users on IT systems, software, and best practices.
Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention.
Promote effective use of IT resources to improve productivity.
Collect feedback from users to identify recurring issues and recommend improvements.

Documentation, Security, Collaboration & Projects

Document incident resolutions in tickets and in knowledge base articles (KBAs).
Assist with IT security measures and ensure compliance with policies.
Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
Support team efforts in managing IT inventory, including hardware and software assets.

POSITION QUALIFICATIONS:

3-5 years of experience in a technical support role.
Technical troubleshooting, diagnosing and problem-solving skills.
Strong knowledge of computer hardware, networking and software.
Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory.
Experience with PowerShell scripting.
Experience with IT management tools, such as Microsoft Intune and SCCM.

BENEFITS & PERKS:

Competitive healthcare, dental & vision insurance
401(k) matching after one year of employment
Generous time off + company holidays
Merchandise discount
Learning & Development programs
Much more!

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More about this job

Responsibilities

Provide tier 2 support by installing, configuring, maintaining, and troubleshooting hardware, software, networks, and user access. Document resolutions, create self-service knowledge articles, support security and inventory efforts, and collaborate on IT projects, deployments, migrations, and automation.

Requirements

Requires 3–5 years of technical support experience, strong troubleshooting and problem-solving abilities, and knowledge of computer hardware, networking, and software. Experience with Windows, macOS, iOS, Citrix, AWS, Active Directory, PowerShell, and IT management tools such as Intune and SCCM is specified.

Skills

Tier 2 Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Windows
macOS
iOS
Citrix
AWS
Active Directory
PowerShell Scripting
Microsoft Intune
SCCM
User Access Management
IT Security
Knowledge Base Documentation

Benefits

Healthcare Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Time Off
Company Holidays
Merchandise Discount
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Tier 2 Support
Technical Support
Hardware
Software
Networking
Microsoft Windows
macOS
iOS
Citrix
AWS
Active Directory
PowerShell
Microsoft Intune
SCCM
User Access Management
Permissions
IT Security
System Monitoring
Troubleshooting
Automation
Knowledge Base Articles
Incident Management
IT Inventory
Asset Management
Deployments
Migrations
End-User Training
Retail

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