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Added 1 hour ago
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SII Canada

Analyste Support Applicatif (Intermédiaire)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

Responsibilities

Provide technical and functional support for applications used by risk analysts and market-facing teams.
Work within an IT team combining development and support activities while collaborating closely with business users.
Partner with development teams to ensure service quality, prevent production incidents, and contribute to their resolution.
Perform daily system health checks prior to operational activities to ensure production stability.
Manage, prioritize, and follow up on user requests through ticket management tools.
Respond to production incidents raised by users and provide effective troubleshooting while meeting service level expectations.
Investigate application issues, identify root causes, and implement appropriate solutions.
Conduct end-of-day production checks to ensure system stability.
Contribute to continuous improvement initiatives and apply application support best practices.
Build strong business and financial domain knowledge through close collaboration with key stakeholders.

Profile

Mandatory Requirements:

Minimum of 3 years of experience as an Application Support Analyst or in a similar role.
Bachelor's degree in Computer Science, Engineering, or an equivalent combination of education and experience.
Demonstrated experience delivering process improvements, automation initiatives, or operational efficiencies.
Basic programming knowledge and ability to write SQL queries.
Ability to successfully complete a basic coding assessment in a programming language.
Strong communication and collaboration skills.
Knowledge of ITIL principles and best practices.
Ability to work effectively in a high-availability environment and manage competing priorities.
Exposure to financial markets or trading environments.
Experience supporting front-office applications.
Familiarity with Agile methodologies.

Read the full bilingual original

Responsabilités

Assurer le support technique et fonctionnel des applications utilisées par les analystes en risque et en environnement de marché.
Intégrer une équipe TI regroupant des activités de développement et de support, en collaboration étroite avec les utilisateurs d'affaires.
Collaborer avec les équipes de développement afin d'assurer la qualité des services, prévenir les incidents de production et contribuer à leur résolution.
Effectuer les vérifications quotidiennes des systèmes avant le début des activités afin de garantir la stabilité des environnements de production.
Gérer, prioriser et assurer le suivi des demandes utilisateurs à l'aide des outils de gestion de billets.
Répondre aux incidents de production signalés par les utilisateurs et assurer un dépannage efficace dans le respect des niveaux de service.
Analyser les problématiques applicatives, identifier les causes racines et mettre en œuvre les correctifs appropriés.
Effectuer les contrôles de fin de journée afin d'assurer la stabilité des environnements de production.
Participer à l'amélioration continue des processus et appliquer les meilleures pratiques en support applicatif.
Développer une compréhension approfondie des processus d'affaires et du domaine financier grâce à une collaboration étroite avec les parties prenantes.

Profil Recherché

Exigences obligatoires :

Minimum de 3 années d'expérience à titre d'Analyste support applicatif ou dans un rôle similaire.
Diplôme universitaire en informatique, en génie ou combinaison équivalente de formation et d'expérience.
Expérience démontrée dans l'amélioration continue, l'automatisation de processus ou l'optimisation opérationnelle.
Connaissance des concepts de programmation et capacité à rédiger des requêtes SQL.
Aptitude à réussir une évaluation technique de base dans un langage de programmation.
Excellentes habiletés de communication et de collaboration.
Bonne connaissance des pratiques et processus ITIL.
Capacité à évoluer dans un environnement à forte disponibilité et à gérer efficacement les priorités.

Atouts

Expérience dans un environnement de marchés financiers ou de négociation.
Expérience du support d'applications destinées aux utilisateurs de première ligne.
Connaissance des méthodologies Agile.

Responsibilities

Provide technical and functional support for applications used by risk analysts and market-facing teams.
Work within an IT team combining development and support activities while collaborating closely with business users.
Partner with development teams to ensure service quality, prevent production incidents, and contribute to their resolution.
Perform daily system health checks prior to operational activities to ensure production stability.
Manage, prioritize, and follow up on user requests through ticket management tools.
Respond to production incidents raised by users and provide effective troubleshooting while meeting service level expectations.
Investigate application issues, identify root causes, and implement appropriate solutions.
Conduct end-of-day production checks to ensure system stability.
Contribute to continuous improvement initiatives and apply application support best practices.
Build strong business and financial domain knowledge through close collaboration with key stakeholders.

Profile

Mandatory Requirements:

Minimum of 3 years of experience as an Application Support Analyst or in a similar role.
Bachelor's degree in Computer Science, Engineering, or an equivalent combination of education and experience.
Demonstrated experience delivering process improvements, automation initiatives, or operational efficiencies.
Basic programming knowledge and ability to write SQL queries.
Ability to successfully complete a basic coding assessment in a programming language.
Strong communication and collaboration skills.
Knowledge of ITIL principles and best practices.
Ability to work effectively in a high-availability environment and manage competing priorities.

Nice To Have

Exposure to financial markets or trading environments.
Experience supporting front-office applications.
Familiarity with Agile methodologies.

Partenaire technologique de grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation, avec 16 000 employés, une présence internationale dans 20 pays et un chiffre d'affaires dépassant 1,621 milliard de dollars canadiens.

SII Canada offre à ses clients une expertise technique de pointe dans les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les systèmes embarqués dans divers secteurs industriels. Notre ambition est de faire progresser les systèmes d'information et de contribuer à la création des produits et services de demain pour nos clients.

De plus, l'inclusion est au cœur de notre culture d'entreprise. SII Canada s'engage à offrir un environnement de travail équitable et respectueux qui favorise la diversité et l'égalité des chances

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More about this job

Responsibilities

Provide technical and functional support for production applications used by risk analysts and market-facing teams, including daily system checks, ticket management, incident response, troubleshooting, and end-of-day checks. Work closely with business users and development teams to maintain service quality, resolve root causes, improve support processes, and build financial domain knowledge.

Requirements

Requires at least three years of application support experience, a bachelor's degree in Computer Science or Engineering (or equivalent education and experience), and demonstrated process improvement, automation, or operational optimization experience. Candidates should have basic programming and SQL skills, be able to pass a basic coding assessment, understand ITIL practices, communicate and collaborate effectively, and manage priorities in a high-availability environment; financial markets, front-office support, and Agile experience are assets.

Skills

Application Support
Technical Troubleshooting
Functional Support
Incident Management
Root Cause Analysis
SQL
Programming
ITIL
Ticket Management
Production Monitoring
Process Improvement
Process Automation
Operational Optimization
Communication
Collaboration
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Risk Analysis
Financial Markets
Production Support
Incident Management
Root Cause Analysis
SQL
Programming
Coding Assessment
ITIL
Ticket Management
Service Level Agreements
System Health Checks
Continuous Improvement
Process Automation
Operational Optimization
Front-Office Applications
Agile Methodologies
High-Availability Environments
Application Development

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