Costumer service repesentative
- Remote, Canada
Remote
Full-time
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Job details
- Job type
- Full-time
- Workplace
- Remote
- Apply by
- Work location
- Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office)
- Experience
- Minimum of 2 years of experience in customer service
- Posting language
- English
- Posted
Original job description
Under the spuervision of the Plant Director and the Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing the following tasks.
What to Expect:
Qualifications:
What We Offer:
What to Expect:
- Enter and receive orders, process payments, and transfer all information to the logistics team;
- Verify, for each order, the received product and all related information, as well as any required documents;
- Coordinate production activities and manage inventory levels;
- Answer customer calls and assist them with their various needs;
- Ensure customer satisfaction and, when necessary, coordinate returns and claims.
Qualifications:
- Minimum of 2 years of experience in customer service
- Strong computer skills (Microsoft Office Suite)
- Experience with SAP and Salesforce is an asset
- Bilingual (English and French), spoken and written - although French is not required outside the province of Québec.
What We Offer:
- Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).
- Comprehensive benefits package with company‑paid premiums for the “Core” package.
- Career development and training opportunities
- Life insurance, disability coverage, and wellness program
- Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%
- Paid vacation and personal days
- Employee discounts on Sika products
- Tuition reimbursement for employees
- Employee referral program
More about this job
Responsibilities
The Customer Service Representative at Sika Canada will enter and receive orders, process payments and pass information to logistics. They will verify products and documents, coordinate production and inventory, answer customer calls and handle returns and claims.
Requirements
Candidates need at least 2 years of customer service experience, strong computer skills in Microsoft Office, and English and French, spoken and written, with French mainly required in Quebec. SAP and Salesforce experience is an asset.
Skills
- Microsoft Office Suite
- SAP
- Salesforce
- Order entry
- Payment processing
- Inventory management
- Production coordination
- Customer service
- Returns and claims processing
- Customer support
- Bilingual communication
- Information transfer to logistics
- Document verification
- Problem solving
Benefits
- Company-paid Core benefits premiums
- Life insurance and disability coverage
- Wellness program
- RRSP and pension plan with employer contributions
- Paid vacation and personal days
- Employee discount on Sika products
- Tuition reimbursement
- Career development and training
- Employee referral program
Categories
- Customer Service & Support
- Manufacturing
- Logistics
Keywords
- Customer service representative
- Customer service
- Order processing
- Order entry
- Inventory management
- Production coordination
- Microsoft Office
- SAP
- Salesforce
- Bilingual English French
- Returns and claims
- Logistics coordination
- Construction chemicals
- Hybrid
- Full-time
Seniority
Mid level
Perks
- Generous paid time off
- Retirement plan
- Tuition support
- Employee discount
- Wellness program
- Paid training
Tools
- Microsoft Office
- SAP
- Salesforce
Languages
- English
- French