Bilingual Retail Operations Coordinator

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Job Description

We’re hiring a Bilingual Retail Operations Coordinator to support the day-to-day operational success of our growing store network across Canada. In this role you will support stores across Silk & Snow, Casper, and Endy, helping ensure consistent operational execution and support. You’re someone who thrives on structure, loves cross-functional problem-solving, and enjoys creating calm out of chaos. You’re hands-on, organized, and comfortable balancing daily store support with larger projects, launches, and store openings. As this role supports stores across Canada, including Quebec, professional fluency in both English and French is required.

In this Role You Will:

• Act as the primary contact for daily operational inquiries from assigned stores in both English and French
• Coordinate with various internal teams (CX, IT, Supply Chain, Visual Merchandising, Marketing, etc.) to action store-level needs
• Communicate promotional details, signage plans, product launches, and operational updates to stores and follow up to ensure timelines are met
• Support store openings and product launches by organizing and validating in-store execution, including signage, layouts, merchandising, and operational readiness
• Travel to stores across Canada to support store set-ups, openings, visits, audits, and other retail initiatives as required
• Collect photos and audits from store teams and review them for compliance with brand standards, providing feedback and coaching when needed
• Track replenishment needs and coordinate non-SKU’d item restocks (e.g., shopping bags, stickers, footpads)
• Monitor adherence to SOPs, manage checklists, and flag deviations or opportunities to the Manager of Retail Operations
• Redirect operational issues or inquiries to the appropriate team and follow through until resolution
• Gather and represent store feedback internally, helping advocate for store needs and identify practical solutions
• Help develop and optimize Retail Operations processes, SOPs, tools, and resources
• Support consistent operational standards and execution across Silk & Snow, Casper, and Endy

Who You Are:

• University Degree/College Diploma
• 1–3 years of experience in retail operations, retail coordination, project management, or a similar role; experience in a multi-store environment is a plus
• Fluent in both English and French, written and spoken communication skills
• Detail-oriented and comfortable managing competing priorities in a fast-paced environment
• Skilled at relationship building and cross-functional coordination
• Self-motivated, proactive, and capable of working independently while following through on execution
• Comfortable communicating with, supporting, and providing feedback to store teams
• Proficient in Google Workspace, especially Sheets and Docs
• Familiarity with project management tools, Shopify, STORIS, and Fulfill.io is a plus
• Able and willing to travel within Canada for store openings, set-ups, and store visits as required
• Flexible to occasionally support retail launches or store needs outside of regular business hours

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional Information:

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion and Belonging:

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.