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Silk & Snow

Logistics Coordinator

Toronto, ON, Canada

Pay: The salary range for this position is $45,000.00 - $55,000.00 annually.
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Applications open in a new tab.

Original job description

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Description D'emploi

We are looking for a detail-oriented and proactive Logistics Coordinator - Retail to join our operations team. In this role, you will be responsible for coordinating retail order fulfillment, ensuring smooth delivery from our warehouse partners to stores and distribution centers and managing inventory accuracy.

You will collaborate with internal teams and external logistics partners to resolve operational issues, improve processes, and support a seamless customer experience.If you're a strong communicator with a passion for logistics, enjoy solving operational challenges, and thrive in a fast-paced, collaborative environment, we'd love to meet you!

As a Logistics Coordinator, You Will

Send Retail Store Replenishment purchase orders to the warehouse partners for fulfillment and coordinate relabeling of inventory to meet retail needs.
Schedule and track transportation of POs from warehouse to Distribution Centers, ensuring on-time and accurate deliveries
Maintain accurate inventory records for all products at the DCs by coordinating inventory counts, reconciling discrepancies, and ensuring the order management system is up to date
Support the day-to-day execution of logistics for retail stores, including responding to escalations and identifying process improvements.
Assist with new store openings operationally and ensure all requirements are delivered on time.
Manage the logistics for planned warehouse sales including setup and teardown.
Monitor the flow of White Glove orders across systems to ensure timely fulfillment, including tracking exchange orders created by the Customer Service team.
Troubleshoot fulfillment issues, such as shipping delays, inventory shortages, or labeling errors, and coordinate resolution with internal teams and warehouse partners.
Act as a key point of contact for store managers and Distribution Center teams regarding inventory inquiries and replenishment updates.
Manage and process Retail and Partner Dropship orders, ensuring accurate transmission to warehouse partners and resolving any fulfillment issues to support timely and accurate delivery.
Maintain data accuracy across systems, ensuring that inventory, order, and shipment data are consistently reflected in internal tools and platforms.
Connect with and onboard potential carrier partners ensuring SLAs are met while reducing operational costs.
Process and manage inventory transfers between 3PLs and DCs ensuring inventory accuracy and timely deliveries.
Collaborate with cross-functional teams including Merchandising, Customer Service, and Retail Operations to align on fulfillment priorities, inventory needs, and operational updates.
Support continuous improvement initiatives, identifying opportunities to streamline workflows or automate manual processes to enhance efficiency and accuracy.

The Qualifications And Experience We Like To See

1–3 years of experience in a logistics, supply chain, or operations role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
Bachelor’s degree in a relevant field of study.
Experience working with third-party logistics (3PL) providers and carriers.
Proficient with browser- and mobile-based tools, especially Google Workspace (Sheets, Docs, Slides).
Strong organizational skills and attention to detail; able to manage multiple tasks and shifting priorities in a fast-paced environment.
Excellent problem-solving and critical thinking skills; comfortable making independent decisions when needed.
Strong interpersonal and communication skills, both written and verbal, with the ability to build effective relationships across teams.
Comfortable working independently while also being a collaborative team player.

Why our team members enjoy working at Silk & Snow:

We prioritize diversity and inclusivity in our company culture
Growth opportunities with an emphasis on hiring from within
You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
We foster a healthy work-life balance with our company's supportive environment
This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional Information

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

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More about this job

Responsibilities

Coordinate retail and dropship order fulfillment, transportation, inventory transfers, and replenishment between warehouse partners, stores, and distribution centers. Maintain accurate inventory and order data, resolve fulfillment issues, support store operations and openings, and improve logistics processes in collaboration with internal teams and external partners.

Requirements

The role seeks 1–3 years of experience in logistics, supply chain, or operations, preferably in e-commerce, along with experience working with 3PL providers and carriers. A relevant bachelor's degree, proficiency with Google Workspace, strong organizational and problem-solving abilities, and effective communication and collaboration skills are also requested.

Skills

Logistics Coordination
Supply Chain Operations
Order Fulfillment
Inventory Management
Transportation Scheduling
Third-Party Logistics Coordination
Carrier Management
Data Accuracy
Problem-Solving
Critical Thinking
Process Improvement
Google Workspace
Communication
Organization
Cross-Functional Collaboration

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discount
Free Mattress and Bedding Set
Professional Development
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Logistics
Supply Chain
E-Commerce
Order Fulfillment
Retail Replenishment
Purchase Orders
Warehouse Partners
Distribution Centers
Inventory Management
Inventory Reconciliation
Inventory Transfers
Third-Party Logistics
Carrier Partners
Transportation Scheduling
Dropship Orders
White Glove Orders
Exchange Orders
Order Management Systems
Google Workspace
Google Sheets
Google Docs
Google Slides
Service-Level Agreements
Process Improvement
Workflow Automation
New Store Openings
Warehouse Sales
Cross-Functional Collaboration

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