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Silver Hotel Group

Guest Service Agent | Part-time | Anndore House

Toronto, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

Why Join Us?

More than a hotel - The Anndore House, part of JDV by Hyatt, is a creative hub in the heart of downtown Toronto. Located near Yonge & Bloor, we combine boutique style, distinct character, and a vibrant local spirit across our 115 guest rooms, Constantine restaurant + Scarlet Door Cafe, and lively social spaces. We don’t do cookie-cutter hospitality; we craft unforgettable, authentic experiences for curious travellers and locals alike. If you thrive in a stylish, energetic environment where individuality is celebrated and great service feels effortless, you’ll fit right in at #OurHouse.

We hire genuine, collaborative, and creative people who bring their true selves to work. Around here, hospitality is all about connection - supporting one another on the floor, bringing fresh ideas to the table, and taking pride in creating memorable moments for our guests. In return, we offer an environment where your voice is heard, your growth is supported, and your unique personality is your biggest asset. Whether you’re looking to build a long-term career in lifestyle hospitality or simply want to work with an amazing team, you’ll find clear opportunities to grow and a workplace that genuinely feels like home.

We’re looking for a Guest Service Agent who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Why You’ll Love Working With Us

We don’t just talk about culture, we live it! Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts

Your Role

The Guest Service Agent, in collaboration with the Front Office Department, will play an important role in creating a welcoming and memorable experience for our guests. This role will also assist in covering night audit and overnight shifts when needed.

The Guest Service Agent Is Primarily Responsible For

Provide warm, friendly, and professional service to all guests and team members;
Welcome guests upon arrival and provide a seamless check-in and check-out experience;
Process guest registrations, room assignments, departures, and cancellations accurately and efficiently;
Create, modify, and cancel reservations as required;
Accommodate guest preferences and special requests whenever possible;
Answer incoming and outgoing telephone calls in a professional and timely manner;
Respond to guest inquiries regarding hotel services, amenities, in-house events, local attractions, directions, and other available services;
Address and resolve guest concerns or complaints promptly and professionally, escalating matters when required;
Follow established hotel procedures related to credit card, cash handling, and payment processing;
Review the Front Desk logbook, emails, and daily checklists to ensure all assigned tasks and follow-up items are completed;
Maintain knowledge of daily room rates, hotel occupancy, promotions, services, and operational updates;
Balance transactions and complete all required shift-closing documentation in accordance with hotel standards;
Maintain effective communication and work collaboratively with Housekeeping, Maintenance, Food & Beverage, and other hotel departments to support guest needs;
Ensure Front Desk telephone systems and equipment are operating appropriately and report any concerns as required;
Maintain a clean, organized, and professional Front Desk environment;
Comply with all company policies, procedures, service standards, and applicable brand standards;
Perform other duties and responsibilities as assigned by the Supervisor or Department Manager.

In addition to the core job responsibilities, the Guest Service Agent will illustrate the ability and passion to:

Live the corporate culture, personifying it in daily interactions with both guests and team members
Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What You Bring To The Table

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, overnights, and/or holidays as required;

Let’s Build Something Exceptional

If you’re ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, The Anndore House is your perfect match. We want you to help us build something exceptional!

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

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More about this job

Responsibilities

Welcome guests and manage check-ins, check-outs, reservations, payments, inquiries, and service concerns while maintaining a professional front desk. Coordinate with hotel departments, complete shift documentation, and provide night audit or overnight coverage when needed.

Requirements

Customer service experience is required, preferably in a hotel front desk role, along with strong written and verbal communication skills and computer literacy in Word and Excel. Candidates should be flexible, self-motivated, professional, able to work in a busy environment, and available for varied shifts; Maestro or Opera experience is an asset.

Skills

Customer Service
Guest Check-In and Check-Out
Reservation Management
Guest Relations
Complaint Resolution
Verbal Communication
Written Communication
Cash Handling
Payment Processing
Front Desk Operations
Night Audit
Problem Solving
Teamwork
Microsoft Word
Microsoft Excel
Maestro

Benefits

Annual Scholarship Opportunities
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Front Desk
Guest Service
Guest Check-In
Guest Check-Out
Reservations
Room Assignments
Night Audit
Overnight Shifts
Guest Relations
Complaint Resolution
Telephone Systems
Cash Handling
Payment Processing
Shift Closing Documentation
Housekeeping Coordination
Maintenance Coordination
Food and Beverage Coordination
Microsoft Word
Microsoft Excel
Maestro
Opera
Customer Service
Teamwork
Problem Solving

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