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Added 1 hour ago
GG
Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
…conference services. Working closely with our Head Chef and kitchen team, Head Golf Professional, and Corporate Sales team, you’ll lead with tact and professionalism, respond positively to…
Added 2 hours ago
NP
Bartender - Carve
Naturally Pacific Resort
Campbell River, BC
- Part-time
…everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of…
Added 2 hours ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
…conference services. Working closely with our Head Chef and kitchen team, Head Golf Professional, and Corporate Sales team, you’ll lead with tact and professionalism, respond positively to…
Added 3 hours ago
BP
Kitchen Supervisor
Boston Pizza
Grande Prairie, AB
- Full-time
Builds relationships by finding common ground and working cohesively with all team members
Added 4 hours ago
WF
Prepared Foods Dishwasher - Full Time
Whole Foods Market
Burnaby, BC
- Full-time
Performs all duties related to dishwashing and maintaining general cleanliness of the kitchen area. All Whole Foods Market Retail jobs require ensuring a positive company image by providing…
Added 4 hours ago
LO
Senior Buyer (Wholesale)
Lowe OPCO Inc
Edmonton, AB
- Full-time
…grocery, health and beauty, pharmacy, lawn and outdoor, home and kitchen, electronics, industrial, safety, building materials and toys &…
Added 6 hours ago
C
Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
Cabico is Canada's leading manufacturer of high-end custom cabinetry. Our team of 300 professionals and craftsmen, based in Coaticook, Quebec, combines high technology and traditional…
Added 6 hours ago
C
Product Expert
Cabico&co
Magog, QC
- Full-time
Cabico is Canada's leading manufacturer of high-end custom cabinetry. Our team of 300 professionals and craftsmen, based in Coaticook, Quebec, combines high technology and traditional…
Added 6 hours ago
C
Product Expert
Cabico&co
Coaticook, QC
- Full-time
Cabico is Canada's leading manufacturer of high-end custom cabinetry. Our team of 300 professionals and craftsmen, based in Coaticook, Quebec, combines high technology and traditional…
Added 6 hours ago
FH
Second Cook, Flower & Wolf (Full-Time)
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
Support opening, service, and closing kitchen procedures.
Added 6 hours ago
AR
Kitchen Utility Worker
Atria Retirement Canada - Ironwood Estates
St. Albert, AB · AB-St. Albert
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 7 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…performing cooking and food-service duties in a high-volume mobile kitchen…
Added 7 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 7 hours ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…leadership qualities to assist with development of Prep Cooks and Kitchen Helpers when…
Added 7 hours ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…leadership qualities to assist with development of Prep Cooks and Kitchen Helpers when…
Added 7 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Server works closely with Bartenders, Food Runners, Server Assistants, kitchen employees, Supervisors, and Managers to ensure effective communication, accurate order execution, and a…
Added 7 hours ago
GE
Asian Chef
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 8 hours ago
WS
White Spot Dishwasher
White Spot
Vancouver, BC
- $18.25 to $19 USD / hour
- Full-time
…Dishwasher, you are vital to the guest experience, ensuring the kitchen team has the tools to do their part and our guests have the sparkling dishes, glasses and silverware needed to enjoy…
Added 8 hours ago
HE
Line Cook
Hotel Equities Group, LLC
Nanaimo, BC
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Line Cook to join our team.
Added 9 hours ago
C
Hourly Restaurant Host - The Rec Room Masonville
Cineplex
London, ON · Masonville London TRR
- Part-time
…reservations and assisting in coordination between the service and kitchen teams. Presentation, communication, and organizational skills are essential for this…
Added 9 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 9 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 9 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 9 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 9 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…

Silver Hotel Group

Guest Service Agent | Part-time | TPS Kanata

Ottawa, ON, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Nov 5, 2026
Experience: At least 1 year of guest service and/or housekeeping experience;
Posting language: English
Posted: Oct 6, 2026

Original job description

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short - we want you to help us build something exceptional.

TownePlace Suites by Marriott Ottawa Kanata has an existing part-time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role

Reporting to the Front Office Manager or designate, you will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.

What You Bring To The Table

High school diploma/G.E.D. equivalent;
At least 1 year of guest service and/or housekeeping experience;
Experience using industrial cleaning equipment and products;
Flexible working hours;
Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Ability to work with little or no supervision while meeting high-performance standards;
Ability to follow instruction.

Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do - from engagement to retention.

Culture you’ll love - fun, recognition, authentic, and vibrant.
Top-tier benefits - including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
A chance to shape the success of our Kanata hotels.
Full commitment to inclusivity, equality, and accessibility.
Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Ready to Stand out & make your mark?

If you’re someone who thrives on creativity, strategy, and making a meaningful impact - let’s talk!

Apply now and help us write the next bold chapter in Kanata’s hospitality scene.

About TownePlace Suites By Marriott Ottawa Kanata

https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/

Relax and feel at home with a fully equipped kitchen and high-speed Internet access. TownePlace Suites by Marriott® is an extended-stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate guests. TownePlace Suites in Kanata is located near the Kanata Business Park and highlights a neighbourhood lifestyle living, a pleasant outdoor grill and patio, plus an inviting staff that will make you feel at home throughout your extended stay. We are also located minutes away from the Canadian Tire Centre (home of the Ottawa Senators), Bell Sensplex and Tanger Outlets. We look forward to hosting you soon at our brand-new Ottawa hotel!

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

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More about this job

Responsibilities

Welcome guests and manage reservations, check-ins, check-outs, room assignments, calls, and front desk paperwork in accordance with hotel standards and payment policies. Respond to guest inquiries and complaints, communicate with other hotel departments, and provide information about hotel services, events, and local attractions.

Requirements

A high school diploma or GED and at least one year of guest service and/or housekeeping experience are required. Candidates should communicate professionally, handle difficult situations diplomatically, follow instructions, work with little supervision, and have flexible availability; Saturday and Sunday shifts are required.

Skills

Guest Service
Customer Service
Reservation Management
Check-In and Check-Out
Guest Registration
Room Assignments
Complaint Resolution
Telephone Etiquette
Cash and Credit Handling
Communication
Professionalism
Conflict Resolution
Attention to Detail
Teamwork
Time Management
Ability to Work Independently

Benefits

Scholarship Opportunities
RRSP Matching
Wellness Credits
Team Events
Recognition
Hotel Stay Discounts

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Services
Front Desk
Reservations
Check-In
Check-Out
Guest Registration
Room Assignments
Guest Requests
Complaint Resolution
Telephone Operations
Cash Handling
Credit Handling
Shift Closing
Hotel Services
In-House Events
Local Attractions
Housekeeping
Cleaning Equipment
Cleaning Products
Hotel Brand Standards
Guest Communication
Front Office
Weekend Availability

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