Butler (S)
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Qualifications:
- SHIPBOARD Employment
- Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
- Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
- Professional butler or luxury service certification such as “The International Butler Academy) is required.
- Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
- Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
- Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
- Deep understanding of VIP, celebrity, and high-net-worth guest expectations.
Duties and Responsibilities:
- Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards
- Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems
- Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests
- Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery
- Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
- Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas
More about this job
Responsibilities
Prepare and maintain guest suites to company standards and individual preferences, and coordinate personalized in-suite dining, amenities, housekeeping support, laundry, packing, and other guest requests. Maintain guest records and assigned areas, support reservations, and communicate with supervisors and departments to ensure prompt service recovery.
Requirements
Requires at least two years of butler or guest-facing experience in a luxury environment, fluent English, and conversational ability in an additional language. Candidates must have professional butler or luxury service certification and demonstrate emotional intelligence, conflict resolution, food and beverage knowledge, formal dining and silver service expertise, and understanding of ultra-luxury and VIP guest expectations.
Skills
- Butler Service
- Luxury Hospitality
- Guest Service
- Fluent English
- Additional Language Proficiency
- Emotional Intelligence
- Conflict Resolution
- Food and Beverage Service
- Formal Dining Etiquette
- Silver Service
- Fine Dining Presentation
- VIP Guest Service
- Suite Preparation
- Guest Preference Management
- Reservation Assistance
- Inventory Management
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Food & Beverage
Keywords
- Shipboard Employment
- Butler Service
- Luxury Hospitality
- Guest-Facing Services
- Fluent English
- Additional Languages
- International Butler Academy
- Professional Butler Certification
- Luxury Service Certification
- Emotional Intelligence
- Conflict Resolution
- Food and Beverage
- Ultra-Luxury Hospitality
- Bespoke Guest Service
- Formal Dining Etiquette
- Silver Service
- In-Suite Fine Dining
- VIP Guests
- Celebrity Guests
- High-Net-Worth Guests
- Guest History Records
- Service Recovery
- Restaurant Reservations
- Spa Reservations
- Shore Excursions
- Private Tours
- Laundry
- Packing and Unpacking
- Inventory Management
- Public Health Compliance