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Added 26 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager…
Added 26 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 56 mins ago
UO
Clinical Manager, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Evaluation, Assessment and Strategic Planning: In collaboration with the Senior Manager and Medical Director, contributes to the development and implementation of strategic plans, including…
Added 56 mins ago
UO
Lead Coordinator, Research and Program Support
University of Ottawa
Ottawa, ON · Morisset Hall
- Full-time
Reporting to the Director, Centre de recherche sur les francophonies canadiennes, the incumbent is responsible for the day-to-day activities coordination of the Research Centres under her…
Added 1 hour ago
Fraud Analyst
Rogers Communications
Toronto, ON
Partner with stakeholders across Fraud Operations, Risk, Finance, Product, Technology, and external vendors.
Added 1 hour ago
Category Lead
Rogers Communications
Brampton, ON
The Procurement IT professional services team is seeking a Category Lead eager to join our team. Reporting to Director, Procurement IT Services, the Category Lead will be proficient within…
Added 1 hour ago
FH
Patient Care Coordinator, Registered Nurse, Rehabilitation, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality…
Added 1 hour ago
SS
Director of Operations, Healthcare Security - Vancouver Coastal Health
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Securiguard is looking for a Director of Operations who will lead our Healthcare Security vertical in Metro Vancouver, including oversight of the Vancouver Coastal Health (VCH) portfolio,…
Added 1 hour ago
FH
Regional Division Head - Maternal Fetal Medicine, Regional Department of Obstetrics & Gynecology
Fraser Health Authority
Surrey, BC
- Part-time
…of the relevant Regional Department Head | Program Medical…
Added 1 hour ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality…
Added 1 hour ago
FH
Urgent and Primary Care Centres (UPCC) Medical Director - Chilliwack
Fraser Health Authority
Chilliwack, BC
- Part-time
We are seeking an innovative physician to join our team as a Medical Director (MD) for Urgent and Primary Care Centre (UPCC), Chilliwack. The MD will build and support a culture of patient…
Added 1 hour ago
FH
Patient Care Coordinator - Neonatal ICU - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Other
…Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality…
Added 1 hour ago
FH
Program Medical Director - Indigenous Health
Fraser Health Authority
Surrey, BC
- Part-time
We are seeking a part-time Program Medical Director (PMD), Indigenous Health to join us on our journey to strengthen cultural safety, humility, and reconciliation throughout all practice…
Added 1 hour ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality…
Added 1 hour ago
FH
Site Medical Director - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- Part-time
We are seeking an innovative physician to join our team as a Site Medical Director (SMD) for Chilliwack General Hospital (CGH). The SMD will build and support a culture of patient and…
Added 1 hour ago
TH
Business Development Manager (Display/AV)
T&T HR Consulting
Canada
- Full-time
9. Collaborate closely with marketing, pre-sales, technical support, and operations teams to ensure smooth project execution;
Added 1 hour ago
BC
Director, Communications and Engagement – Redevelopment Projects
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- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 2 hours ago
TC
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Fort McMurray, AB
- Full-time
The Team Leader is responsible for oversight of program operations in this CARF-accredited agency. Ensures day-to- day services to persons served comply with contacts, Taproot policies and…
Added 2 hours ago
OV
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- $58,000 to $65,000 CAD / year
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…sponsorship, and sales initiatives, working closely with the Director of Business Operations to achieve organizational goals and maximize facility and event…
Added 4 hours ago
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Added 4 hours ago
LI
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Added 4 hours ago
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- Full-time
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PC
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Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial…
Added 4 hours ago
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…Senior Management Team. The Housekeeping Leader along with the Director and other Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are…
Added 4 hours ago
Regional Director - Clinic Support
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Calgary, AB
We’re looking for a Regional Manager who is passionate about developing leaders, strengthening clinic operations, and helping teams achieve their full potential.

Silversea

Chief Housekeeper

Canada

Contract

Apply About employer

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Job details

Job type: Contract
Experience: Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Summary:

Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.

Essential Duties and Responsibilities:

Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation.

Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected.

Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly.

Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship.

Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.

Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores.

Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation.

Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members.

Ensures confidentiality when handling sensitive information.

Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance

Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs.

Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained.

Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training).

Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management

Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services.

Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard.

Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard.

Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.

Demonstrates a high and consistent level of organization and management.

Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures.

Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers.

Oversees and ensures an efficient and outstanding laundry service.

Supervises the flower decoration in the guest suites and public areas of the ship.

Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions.

Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner.

Communicates standards of performance to employees and trains employees effectively on them.

Oversees all administrative aspects of the department.

Fully implements the performance review, cross and promotional training system and complies with the process.

Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools.

Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary.

Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas.

Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control.

Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew.

Participates in budget preparation as required by the Hotel Director.

Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables.

Prepares cost productive orders for consumable and non-consumable items according to order schedule.

Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations.

Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance.

Displays a thorough knowledge of the ships daily activities to be able to advise the guests.

Practices preventative maintenance.

Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs.

Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management.

Observes and enforces uniform and grooming standards according to Company policies.

All other duties as assigned.

Safety Duties:

Participates in crew and passenger safety drills according to instructions.

Always complies with the Company’s safety and pollution prevention regulations and operating procedures.

Participates in all mandatory training.

Leads by example by taking care of Health and Safety of self and others.

Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them.

Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required.

Qualifications:

Valid STCW95 certification.

Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years.

Proven experience of budget and financial management within a hospitality environment.

Excellent knowledge of cleaning standards.

Knowledge and experience of Public Health policies and procedures.

Apply About employer

More about this job

Responsibilities

Leads the vessel’s housekeeping and butler operations, ensuring high-quality guest service, clean and well-maintained spaces, and compliance with company, public health, and safety standards. Manages and develops the team while overseeing budgets, inventory, staffing, inspections, laundry, guest feedback, and operational reporting.

Requirements

Requires valid STCW95 certification and at least two years of housekeeping or butler management experience in a five-star hotel or cruise ship. Candidates must also have hospitality budget and financial management experience, strong knowledge of cleaning standards, and experience with public health policies and procedures.

Skills

Butler Service
Guest Relations
Team Leadership
Staff Training and Development
Budget Management
Cost Control
Inventory Management
Public Health Compliance
Cleaning Standards
Laundry Operations
Performance Management
Complaint Resolution
Safety Compliance
Preventive Maintenance
Cruise Ship Operations

Visa sponsorship

Not detected in the job text

Keywords

STCW95
Housekeeping Management
Butler Management
Five-Star Hospitality
Cruise Ship
Guest Satisfaction
Public Health Standards
Outbreak Response
Integrated Pest Management
Budget Preparation
Financial Management
Cost Control
Inventory Management
PAR Stocks
Time and Attendance
ILO Work and Rest Hours
MLC Compliance
Laundry Service
Preventive Maintenance
Safety Drills
Personal Protective Equipment
Chemical Safety
Performance Reviews
Crew Training
Guest Complaint Management
VIP Guest Service
Food and Beverage Service
Operational Reporting

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