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Added 25 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
…every floor feel welcoming, engaging and human. This isn't a desk job; it's a moving, people-focused role that enhances the office experience. You'll spend your day in motion: keeping…
Added 25 mins ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Niagara Falls
Taymax Group
Niagara Falls, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 25 mins ago
UG
Commercial Relationship Coordinator
UnitedHealth Group
Richmond, BC
- Full-time
2+ years of experience in sales environment or high-level customer service, billing, invoicing, commercial operations, sales support, or accounting related roles.
Added 25 mins ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Halifax, NS
- Part-time
If you love connecting with people and keeping a busy shop humming, we'd love to have you at the front desk of Tommy Gun's Original Barbershop Fairview Park.
Added 25 mins ago
PA
Cashier
Princess Auto Ltd.
Prince Albert, SK
- Full-time
…unique shopping experience for our customers. We call it Royal Service. You are an important part of our team’s success as you will often be the first or last person to interact with a…
Added 40 mins ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
of incoming requests to the service desk via telephone, web portal, email, and
Added 40 mins ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
services, including infrastructure as a service (IaaS), platform as a service
Added 40 mins ago
A
Chef Manager
ATCO
ON · ON, Canada
- Full-time
Manage food services in strict compliance with ATCO Frontec Service Management Guides.
Added 40 mins ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
AB · Edmonton, Alberta
- Full-time
Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey!…
Added 40 mins ago
FI
Help Desk Support Specialist
Flexstaf I.T. Inc.
Toronto, ON · North York, ON
- Contract
1-2 years' of previous 1st level help desk support and customer service experience
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
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Added 1 hour ago
WR
After School Support - LTO - 7.5 hrs per week
Waterloo Region District School Board
Cambridge, ON
- Full-time
Added 1 hour ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Cambridge, ON
- Full-time
Added 1 hour ago
GC
Fitness Coach (Part Time)
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Toronto, ON · North York, ON
- Part-time
…exercise techniques, and cover administrative duties at our front desk. Qualified candidates may become eligible to conduct Fitness Assessments and Personal Training…
Added 1 hour ago
RF
Help Desk IT Support L1/L2
Rustica Foods Inc.
Montreal, QC
- Part-time
Spécialiste en soutien informatique (niveaux 1 et 2) | IT Help Desk Specialist (Level 1 & 2)
Added 1 hour ago
NI
Billing and Operations Analyst
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Ajax, ON
- Full-time
Netcrawler is an independent Ontario internet service provider with a no-contract, no-hidden-fees model. We lease last-mile access from Rogers (including the former Shaw network), Bell and…
Added 1 hour ago
EH
front desk agent
Edmonton Hotel and Convention Centre
Edmonton, AB
- Full-time
Added 1 hour ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
AB · Edmonton, AB
- Full-time
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Added 1 hour ago
TH
Millwork Sales Associate - Part -Time - 7058 St. Vital
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
TH
Flooring Sales Part Time (SAINT JOHN)
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
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Kitchen and Bath Sales Part Time (SAINT JOHN)
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - London West
Taymax Group
London, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 1 hour ago
GF
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Added 1 hour ago
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SIMNET

Onsite IT Support Specialist

ON, Canada
Whitby Southeast, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This is a 100% onsite position - it cannot be performed remotely - and requires previous IT support experience.

In this role, you will receive, prioritize, document, and actively resolve end-user help requests, escalating incidents when necessary to meet SLA expectations. Problem resolution may involve using diagnostic tools and help request tracking systems, as well as providing in-person, hands-on support at the desktop level, including hardware and peripheral assistance.

Salary Range: 50-65K

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Site

Job Type: Full Time

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

· Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

· Build rapport and elicit problem details from service desk customers.

· Prioritize incidents and service requests according to defined processes to meet defined SLAs.

· Escalate incidents with accurate documentation to suitable technician, when required.

· Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

· Deploy pre-packaged software using distribution tools and processes as requested by end users.

· Use remote tools and diagnostic utilities to aid in troubleshooting and perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

· Research solutions through internal and external knowledgebase as needed.

· Identify and learn appropriate software and hardware used and supported by the organization.

· Install antivirus software and ensure virus definitions are up to date.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Understanding of basic VoIP principles.

· Conduct operating system patches and upgrades.

Requirements

To be successful in this role, you'll need:

· College diploma or university degree in the field of computer science and/or 1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus.

· Additional weight will be given to candidate with relevant IT certifications.

· MSCE, MCE or MCP certifications or equivalent certifications

· CompTIA A+

· Network +

· ITIL® v.4 Foundation certification

Knowledge & Experience

· Understanding and hands-on experience with computer hardware, including printers and peripheral.

· Experience with desktop and server operating systems, including Windows, Mac, Linux, Chrome OS, Android, and iOS

· Experience working in or for a health care environment, whether in a clinic or hospital and accustomed to working with medical staff including Dr’s and physicians

· Ability to support all Microsoft Office products.

· Working knowledge of a range of diagnostic tools such as Kaseya and TeamViewer.

· Basic understating of networking and routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)

· Working knowledge of Microsoft Active Directory, Microsoft Exchange 2016 and Office 365

· Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

· Strong documentation skills.

· Experience maintaining timely and accurate helpdesk records using the ticketing system; familiarity with Zoho Desk or other ticketing tools.

Benefits

What you’ll enjoy about SIMNET:

·         Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
·         Financial Wellbeing: Plan for your future with our group RRSP matching program.
·         Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
·         Work-from-home options: Flexibility of being able to work from home during times when commuting or in-person interactions may not be ideal.
·         Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
·         Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
·         Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
·         Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
·         Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process. We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, but all final hiring decisions are made by people – always.

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More about this job

Responsibilities

The Onsite IT Support Specialist is responsible for providing first-contact technical support to end users via multiple channels and resolving hardware and software incidents. They must document all service requests, perform preventative maintenance, and escalate complex issues while adhering to defined service level agreements.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least one year of IT help desk experience. Proficiency in desktop/server operating systems, Microsoft Office, and basic networking protocols is required, along with a reliable vehicle for travel between client sites.

Skills

IT support
Help desk
Hardware troubleshooting
Desktop support
Windows
Mac
Linux
Active Directory
Office 365
VoIP
Networking
TCP/IP
DNS
ITIL
Ticketing systems
Customer service

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
Managed services
ITIL
Active Directory
Office 365
Kaseya
TeamViewer
Zoho Desk
TCP/IP
DNS
VoIP
CompTIA A+
Network+
MCP
MCSE
Hardware support
Preventative maintenance
Software deployment
Operating system patching
Desktop support
Peripheral assistance
Customer rapport
Documentation
Troubleshooting
Diagnostic tools
IT support
Help desk

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