Find work in Canada.

620,285 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 5 hours ago
Senior Data Analyst
Konrad
Toronto, ON
Konrad is an AI-driven digital consultancy and product-innovation firm providing AI, strategy, design, and technology services to the world’s most ambitious businesses and brands.
Added 5 hours ago
Systems Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Lead and/or collaborate on projects to conceptualize, design, plan, and develop new software programs, applications, and related data structures throughout the development life cycle, while…
Added 7 hours ago
AC
Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
The Data Analyst will support the design, integration, and continuous improvement of data solutions that connect internal systems and external partner platforms. This role transforms…
Added 12 hours ago
Facilities Coordinator
Government of Alberta
AB
Provide technical support for various applications by recommending changes or enhancements for applicable information technology services/products to the Team Lead. Monitoring various items…
Added 13 hours ago
TM
Program Analyst, PGME
Toronto Metropolitan University
Toronto, ON
- Temporary
Project Management & Strategic Initiatives: Lead and support projects from planning through implementation, including process improvements, technology requirements, system testing,…
Added 13 hours ago
N(
HR Data and Process Analyst, People Services Delivery
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 13 hours ago
E
Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
…That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride…
Added 13 hours ago
MR
Credit Contract Appointment, Accounting
Mount Royal University
Calgary, AB
- Contract
…concentration are well prepared to pursue a Chartered Financial Analyst ® (CFA) designation upon graduation. After completing all courses in the Financial Services concentration, students…
Added 14 hours ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication,…
Added 14 hours ago
Information Management and Digital Health Senior Analyst
Government of Alberta
Alberta
Lead change management, stakeholder engagement, training, and technology adoption activities.
Added 15 hours ago
NS
Software Development Agile Business Analyst
NHS Scotland
Mackenzie, BC
- Full-time
We are seeking an experienced agile business analyst to join our Software Development Scrum Teams. Candidates should have experience of working in a technical setting, be familiar will all…
Added 15 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
As a Senior Business Systems Analyst, you will play a key role in supporting and evolving the loyalty portfolio. You will lead requirements and systems analysis for initiatives involving…
Added 15 hours ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
The Senior Business Analyst is responsible for investigating and analyzing customer and marketing data to diagnose and resolve operational or data issues. This role ensures data integrity…
Added 15 hours ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
ready to accelerate, innovate and lead, join us as we challenge constraints and
Added 15 hours ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
deliver secure, robust, simple, platforms to launch applications and cloud
Added 15 hours ago
TC
Senior Quality Assurance Analyst
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Senior QA Analyst to play a key role in ensuring quality across a net-new application currently progressing through its first releases, while also supporting ongoing QA…
Added 16 hours ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
The Senior Business Analyst, Direct Investing, is responsible for leading the analysis, documentation, and management of business requirements for initiatives that directly impact TD’s…
Added 17 hours ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 17 hours ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure,…
Added 18 hours ago
H
Senior Financial Analyst, R&D
Hexagon
Calgary, AB
- Full-time
…Autonomous Solutions division is looking for a Senior Financial Analyst to serve as the finance partner to our R&D…

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

Apply About employer

More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

Report this job