Jobs in Canada

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Added 4 days ago
TH
BUSINESS ANALYST (6 month contract)
The Home Depot
Canada
- Full-time
…guidance of the Ecommerce Product Management Team. The Business Analyst will work closely with project teams and support various stages of the development life…
Added 4 days ago
AC
Technical Analyst - New Capability Distribution
Air Canada
Toronto, ON
- Full-time
Air Canada is looking for an experienced and dynamic technical Analyst focused on providing support to IT solutioning Air Canada’s Product distribution applications. This role requires…
Added 4 days ago
CC
Industrial Automation Specialist
Club Coffee
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…production issues. This position will report to the Business Analyst for day – to – day task. Willing to work flexible schedule, including evenings and…
Added 4 days ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
…dashboards. This individual will support the MPL Strategic project, where changes to back-end data sourcing and structures are creating significant reporting impacts. The successful…
Added 4 days ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
…developers to triage and resolve issues before go-live. Track project delivery milestones, measure performance KPIs, and evaluate emerging e-commerce features to drive ongoing platform…
Added 4 days ago
SF
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
- Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 4 days ago
CO
Executive Assistant
City of Belleville
Belleville, ON
- $83,128.45 to $98,961.48 CAD / year
- Full-time
…daily, monthly, and annual emergency response reporting and performance metrics. The Executive Assistant is responsible for compiling and evaluating data to support forecasting, identifying…
Added 4 days ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 4 days ago
CM
Junior Analyst, Clean Fuel Regulations & Data (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
We are looking for a motivated, detail-oriented Junior Analyst to join our team, focusing on Canada's Clean Fuel Regulations (CFR), data analytics, and our proprietary project optimization…
Added 4 days ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Others: Must have a reliable vehicle to travel between client sites (Durham Region)
Added 4 days ago
Cloud Analyst
Canadian Natural
Calgary, AB
All candidates applying to Canadian Natural must have legal authorization to work in Canada with no restrictions
Added 4 days ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
5+ years of experience as a Business Analyst (or in an equivalent role), preferably within digital environments with proven expertise in business process transformation, including process…
Added 4 days ago
LI
Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
…these activities and backfill the existing full-time Senior QA Analyst, who will be reassigned exclusively to the dedicated SCP project. This resource will also be required to build SLA…
Added 4 days ago
GT
Data Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $44 to $53 CAD / hour
- Contract
The Data Analyst III will design and deliver end-to-end analytics solutions combining data science, advanced analytics, and business intelligence. This role applies statistical analysis,…
Added 4 days ago
R
Manager, Application Resiliency
RBC
Vancouver, BC
- Full-time
AI Ops, Business Performance Management, Communication, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT), Information Technology (IT)…
Added 4 days ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Student Financial Management Analyst reports to the Associate Director, Student Financial Management. The incumbent in this position works independently or in collaboration with the…
Added 4 days ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
The role is working onsite 4 days per week
Added 4 days ago
A
Laboratory Technician
Airswift
Fort St. John, BC
- Contract
Successful candidates must live in Fort St
Added 4 days ago
TS
ITSM Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 4 days ago
TS
ITSM Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 4 days ago
Data Analyst
PCL Construction
Edmonton, AB
As a Data Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll support CraftStream, an internally built application, with a focus on data, integrations, analytics, and…
Added 4 days ago
SI
Senior Actuarial Analyst
Sovereign Insurance
Toronto, ON · Montreal, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 4 days ago
H
Senior Financial Analyst, R&D
Hexagon
Calgary, AB
- Full-time
…Autonomous Solutions division is looking for a Senior Financial Analyst to serve as the finance partner to our R&D…
Added 4 days ago
PV
Data Analyst
Pet Valu
Markham, ON
- Full-time
The Data Analyst, Transportation is responsible for supporting initiatives to improve transportation efficiency. This role is primarily focused on inbound transportation activities within…
Added 4 days ago
SS
Spanish - Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
…impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders, customers, and technical teams to drive enterprise initiatives from concept to…

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

Apply on simnet.zohorecruit.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

Apply on simnet.zohorecruit.com About employer

More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

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Work requirements

Jobs in Canada