Jobs in Canada

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Added 3 days ago
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Senior Financial Specialist
RBC
Kamloops, BC · Vancouver, BC
- Full-time
Chartered Professional Accounting designation (CPA) or Chartered Financial Analyst (CFA)
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Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
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Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 3 days ago
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REDI Canada Real Estate Summer Analyst - Development/Acquisitions/Asset Management
Hines
Toronto, ON
- Other
As a Real Estate Summer Analyst Intern with Hines, you will:
Added 3 days ago
TM
Program Analyst, PGME
Toronto Metropolitan University
Toronto, ON
- Temporary
Toronto Metropolitan University’s (TMU) School of Medicine is seeking a Program Analyst, Postgraduate Medical Education (PGME).
Added 3 days ago
GO
Senior Analyst/Project Manager
Government of Nunavut
Iqaluit, NU
- Full-time
Reporting to the Director, Nunavut Bureau of Statistics (NBS), the Senior Analyst/Project Manager (Manager) will help the NBS, as well as other Government of Nunavut departments, to provide…
Added 3 days ago
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Sales Support Coordinator
CBRE
Mississauga, ON
- Full-time
…experience. The salary range being offered for the Investment Analyst position is between $55,000 annually and $65,000 annually. The compensation that is provided to a successful candidate…
Added 3 days ago
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Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
These products extend Remitly beyond cross-border transfers into everyday money management, which brings new fraud risks
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Associate, Portfolio Manager
CIBC
Winnipeg, MB
- Full-time
You’re a certified professional. You have committed to the Chartered Financial Analyst program, have completed Level 1, and have 12 months of relevant investment management experience,…
Added 3 days ago
CN
Risk Analyst
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…you. Apply today, as our Chalk River location is hiring a Risk Analyst to join CNL's Project Controls and Corporate Planning team. In this role, you will support project, program, mission,…
Added 3 days ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…changes, such as changes in student classification, transfer to a new graduate degree program, and others. Responsible for determining and implementing complex tuition fee…
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Credit Contract Appointment, Accounting
Mount Royal University
Calgary, AB
- Contract
…Chartered Professional Accountant (CPA) Professional Education Program…
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Manager, Application Resiliency
Royal Bank of Canada
Vancouver, BC
- Full-time
You will be responsible for leading, mentoring and developing application support engineers and analyst
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Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
…to gain competitive insights and best practices. Interprets new regulations and assesses impacts to the program / portfolio validation…
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Analytics Engineering & Measurement Student
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…analytics capabilities. The Analytics Engineering & Measurement Analyst applies established tools, standards, and methods under supervision to help advance these capabilities. The role…
Added 3 days ago
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BUSINESS ANALYST (6 month contract)
The Home Depot Canada
Toronto, ON
- Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 3 days ago
AC
Technical Analyst - New Capability Distribution
Air Canada
Toronto, ON
- Full-time
Air Canada is looking for an experienced and dynamic technical Analyst focused on providing support to IT solutioning Air Canada’s Product distribution applications. This role requires…
Added 3 days ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 3 days ago
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Real Estate Development - Senior Analyst/Analyst, Lease Management
Aritzia
Vancouver, BC
- Full-time
…hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our…
Added 3 days ago
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Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Others: Must have a reliable vehicle to travel between client sites (Durham Region)
Added 3 days ago
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BA Treasury
Damco Solutions
Mississauga, ON
- Full-time
· Conducting analysis, requirement finalization, designing, planning and execution under project and program management best practices
Added 3 days ago
Bilingual Senior Analyst, Operational Policies and Programs
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Analytics & Strategic Insights team, in the Senior Analyst, Operational Policies and Programs position. In this role, you will turn data, research and business information into…
Added 3 days ago
Senior Associate, Finance & Strategy - Drive
DoorDash Canada
Toronto, ON
The Finance & Strategy team is responsible for accelerating the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the…
Added 3 days ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 3 days ago
LI
Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
…verification of monthly Maintenance Releases consisting of major new patches and defect fixes. The Farecard QA Team will need an additional resource in 2027 to cover these activities and…

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

Apply on simnet.zohorecruit.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

Apply on simnet.zohorecruit.com About employer

More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

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Work requirements

Jobs in Canada