Jobs in Canada

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Added 5 days ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 5 days ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
…renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product…
Added 5 days ago
C
Mobile Mortgage Advisor (Downtown Toronto, ON) - 100% Commission
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 5 days ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 5 days ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 5 days ago
B
Financial Planner
BMO
Calgary, AB
- Full-time
Takes a lead in proactively engaging with new and existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
Added 5 days ago
P
Full Time Sales Lead
Pandora
Vancouver, BC
- Full-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 5 days ago
BI
Customer Service Supervisor
Baxter International Inc.
Mississauga, ON
- Full-time
Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Added 5 days ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Added 5 days ago
FF
Human Resources Business Partner
Fuzion Flooring
Mississauga, ON
- Full-time
Identify opportunities to enhance HR programs, processes and practices, and lead or support the development and implementation of solutions that address business needs.
Added 5 days ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
We are seeking a skilled, resourceful, and service-oriented Student Information Services (SIS) Lead to support the administration, development, and ongoing improvement of our student…
Added 5 days ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 5 days ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region
Added 5 days ago
C
Director, Corporate Accounting
Co-op
Saskatoon, SK
- Full-time
Lead the corporate accounting team in supporting consolidated budgeting processes, ensuring accurate financial information and meaningful insights are available to guide organizational…
Added 5 days ago
HI
Commercial Account Manager
HUB International
Calgary, AB
- Full-time
…serving as the primary point of contact for your clients. You'll lead marketing efforts, evaluate and price risk, and build strong relationships with both clients and insurer partners. This…
Added 5 days ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Others: Must have a reliable vehicle to travel between client sites (Durham Region) · Certification required within 6 months of employment
Added 5 days ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Others: Must have a reliable vehicle to travel between client sites (Durham Region)
Added 5 days ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Our GO Expansion Operations team is looking for a Lead, Operational Electrification. Reporting to the Senior Manager, Network Operations Planning, the lead will serve as a liaise between…
Added 5 days ago
CN
Maintenance Coordinator
Canadian Natural
Fort McMurray, AB
- Full-time
Shift schedule: 7 x 7, rotating day and nights, 12-hour shifts (Wednesday start) · Must have the ability to influence and guide team members in achieving a common goal of working together
Added 5 days ago
V
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Voyago
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform…
Added 5 days ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Access to learning resources and professional development
Added 5 days ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
· Supervise daily team tasks, assign duties, and lead team meetings.
Added 5 days ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 5 days ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…understanding of human resources, talent management, leadership development, employee engagement and organizational effectiveness, combined with strong business, organizational and…
Added 5 days ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

Apply on simnet.zohorecruit.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

Apply on simnet.zohorecruit.com About employer

More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

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Work requirements

Jobs in Canada