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Added 17 hours ago
PR
Senior Analyst, Replenishment Planning (Import)
Pernod Ricard
Windsor, ON
- Full-time
Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, Logistics, or a related field preferred.
Added 17 hours ago
PR
Analyst, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Support short- and mid-term replenishment plans and maintain approved planning parameters, calendars, assumptions, and documentation.
Added 17 hours ago
O
Analytics Engineering & Measurement Student
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
We are ready to take this game to the next level and need someone passionate to support the development, implementation, and continuous improvement of enterprise measurement, reporting,…
Added 17 hours ago
Analyst, Total Rewards (Non-Union)
Alectra Utilities
Vaughan, ON
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 17 hours ago
CG
Junior Financial Analyst
CLV Group
Ottawa, ON
- Full-time
CLV is seeking a Junior Financial Analyst to join our team! In this role you will be responsible for evaluating and supporting the financial aspects of real estate projects. This is an…
Added 17 hours ago
SEM Intelligence Specialist
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Kelowna, BC
Every course you create, every student you support and every connection you build, it all matters.
Added 17 hours ago
CT
Senior Business Analyst
Charter Telecom
Langford, BC · Open to All Charter Office Locations, British Columbia
- Contract
We are seeking a Senior Business Analyst to support the execution readiness phase of a Contract Lifecycle Management System (CLMS) initiative within a complex public-sector environment. The…
Added 17 hours ago
GP
Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our finance team is looking for an FP&A Analyst reporting to the Manager FP&A to join the team. You are a dedicated finance professional with an eye for detail and a commitment to…
Added 17 hours ago
GP
Senior Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our finance team is looking for a Senior Financial Analyst reporting to the Manager FP&A to join the team. You are an experienced finance professional who works independently and builds…
Added 17 hours ago
Information Management and Digital Health Senior Analyst
Government of Alberta
Alberta
University graduate in Business Administration, Computing Science, or a related field, plus a minimum of four (4) years of progressively responsible related experience, including experience…
Added 18 hours ago
MF
Business Systems Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Business Systems Analyst, Technology Risk is part of the First Line of Defence and supports effective delivery and continuous improvement of technology risk processes, systems, data,…
Added 18 hours ago
AB
Senior Actuarial Analyst
AGA Benefit Solutions
Montreal, QC
- $35.67 to $44.6 CAD / hour
- Full-time
Reporting to the Assistant Director, the Senior Analyst plays a key role in delivering complex client mandates and supporting the development of team members. They conduct advanced…
Added 18 hours ago
CC
Industrial Automation Specialist
Club Coffee
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Own technical execution of automation projects as scoped by the Production Business Analyst, including configuration, testing, commissioning, go-live support, and vendor coordination.
Added 18 hours ago
OC
Financial Reporting Analyst
Options Consulting Solutions
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Financial Reporting Analyst/Insights Specialist – Fulltime - Hybrid
Added 18 hours ago
PS
Data Analyst
Paladin Security Group Ltd
Burnaby, BC
- $70,000 to $90,000 CAD / year
- Full-time
Test, troubleshoot, and support reporting and automated solutions after deployment.
Added 18 hours ago
SB
Sales Analyst
Sleeman Breweries Ltd.
Calgary, AB
- Full-time
At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow:
Added 18 hours ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
The incumbent serves as the Programmer, Analyst and Web Developer for Victoria University providing support in the development and maintenance of an effective departmental web presence…
Added 18 hours ago
WC
Inventory Analyst
White Cap
Vaughan, ON
- Full-time
…availability and inventory balance across multiple locations. Analyze field inventory levels to identify potential excesses and opportunities for better utilization, repositioning or pull…
Added 18 hours ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
The Business Solutions Analyst (BSA) for Shopify supports and enhances the University of Alberta’s enterprise e-commerce ecosystem, which generates over $8 million annually. Reporting to…
Added 18 hours ago
KR
Senior Treasury Analyst
KIT Recruitment
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
KIT Recruitment is partnering with an established organization to recruit a Senior Treasury Analyst to join its growing finance team.
Added 18 hours ago
N
Policy Analyst/Writer
NNAPF
Canada
- Full-time
Are you an experienced Policy Analyst and Writer who is looking to build on your strong track record of policy research, analysis and advocacy, and for an opportunity to make a real…
Added 18 hours ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 18 hours ago
B
Client Transformation Analyst (Hybrid)
Broadridge
Toronto, ON
- Full-time
As a member of the Client Transformation Team, the Client Transformation Analyst engages on strategic business solutions opportunities and Canadian financial services clients. This role…
Added 18 hours ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This is a 100% onsite position…
Added 18 hours ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
As the Sr. IT Support Analyst, you are the escalation point as well as

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

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Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

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More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

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