Jobs in Canada

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Added 8 days ago
WI
Project Coordinator, Junior/Intermediate
WSP in Canada
AB · Edmonton, AB
- Full-time
…communities, infrastructure, and the environment. As a Junior to Intermediate Project Coordinator, you will work alongside project managers and multidisciplinary professionals to keep…
Added 8 days ago
CH
Production Pharmacy Assistant - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Added 8 days ago
AG
Senior Mine Engineer
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
Fly-in/Fly-out or rotational travel arrangements may be available based on employee location and company policy
Added 8 days ago
CH
Pharmacy Assistant Specialty - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Added 8 days ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Added 8 days ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
…Information Services (SIS) Lead to support the administration, development, and ongoing improvement of our student information systems and related…
Added 8 days ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
…migration across systems while facilitating business requirements, development, quality assurance (QA), and operations for new…
Added 8 days ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Others: Must have a reliable vehicle to travel between client sites (Durham Region)
Added 8 days ago
Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
Added 8 days ago
SC
Payroll, Benefits, and Pension Specialist
Sturgeon County
Morinville, AB
- $83,161 to $105,805 CAD / year
- Temporary
Assists with the development and maintenance of employee benefit plans, coordinating with providers, carriers, and brokers to ensure up-to-date offerings.
Added 8 days ago
AG
Advisor, Human Resources
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
Alamos Gold is a Canadian-based intermediate gold producer with diversified operations across North America and a strong commitment to sustainable development, operational excellence, and…
Added 8 days ago
ME
Electrical Maintenance and Reliability Engineer
Morson Edge
Burnaby, BC
- $65 to $72 CAD / hour
- Contract
Candidates must reside in the Lower Mainland and be available to work onsite at BC Hydro's Edmonds office in Burnaby every Wednesday and Thursday · Before starting the assignment, the selected candidate must have their own or their firm's Permit to Practice with EGBC
Added 8 days ago
VC
Program Assistant - Mental Health & Substance Use (Medical Transcription)
Vancouver Coastal Health
Vancouver, BC
- $29.72 CAD / hour
- Temporary
…dictation/consultations, correspondence, reports and presentations utilizing intermediate word processing and spreadsheet…
Added 8 days ago
Project Coordinator, Junior/Intermediate
WSP
Winnipeg, MB
…communities, infrastructure, and the environment. As a Junior to Intermediate Project Coordinator, you will work alongside project managers and multidisciplinary professionals to keep…
Added 8 days ago
Data Analyst
PCL Construction
Edmonton, AB
Career growth pathways, leadership development and mentorship programs
Added 8 days ago
Technician, Studio - Visual Arts
City of Mississauga
Mississauga, ON
Assist with the development, design and delivery of Culture programs and camps as required
Added 8 days ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
…students, staff, faculty members, Enrolment Services, Student Development and Advising, Human Resources, Finance Operations Okanagan, Facilities Management and other faculties and schools…
Added 8 days ago
A
Intermediate Software Engineer (Frontend/UI)
Achievers
Toronto, ON
- Full-time
As an Intermediate Engineer at Achievers, you bring an AI-first mindset and use modern AI tools to improve productivity and development workflows. You build accessible, reliable, and…
Added 8 days ago
D
Senior Advisor, Delivery Excellence and Innovation
Desjardins
Levis, QC · Montreal, QC
- Full-time
…in-house/external delivery model, you contribute to enhancing the software development life cycle (SDLC) by implementing effective, measurable practices across the entire delivery chain,…
Added 8 days ago
W
Senior Mechanical Engineer - HVAC
Worley
Calgary, AB
- Full-time
…projects, while providing technical mentorship to junior and intermediate…
Added 8 days ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 9 days ago
NT
COBOL / Production Support Engineer / Ingénieur(e) support de production et COBOL
Nöord Technologies
Montreal, QC
- Full-time
Perform technical analysis for system upgrades, deliver development estimates, and draft technical specifications and documentation.
Added 9 days ago
C
: Ingénieur(e) COBOL / Soutien à la production
CGI
Montreal, QC
- Full-time
SDLC & Process Tools: Proven familiarity with standard Software Development Life Cycle (SDLC) methodologies, change control procedures, and daily operational proficiency with Jira.
Added 9 days ago
WH
Guest Services Representative - Part Time
Wildtree Herbs, Inc.
Fort McMurray, AB
- Part-time
Current Intermediate First Aid/CPR/AED Certification or equivalent (including CPR C) is an asset.
Added 9 days ago
G
Electrical Engineer/Designer
Grantek
Burlington, ON
- Full-time
The Electrical Engineer/Designer at Grantek is an exciting opportunity for an intermediate to senior-level professional with a strong background in electrical design and industrial control…

SIMNET

Sr. IT Support Analyst

ON, Canada
Whitby Southeast, ON, Canada

Salary Range: $65,000-$75,000 · Full-time

Apply on simnet.zohorecruit.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $65,000-$75,000
Job type: Full-time
Experience: field of computer science and 3+ years of solid IT help desk experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

SIMNET is a leading provider of cloud computing services and solutions. Founded in 2008, SIMNET has a long history of providing a range of cloud computing services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). SIMNET serves a variety of industries and customers, including small and medium-sized businesses, enterprises, and government agencies, and is a leading provider of cloud and managed services across North America that enables service providers, ISVs and enterprises to deliver secure, robust, simple, platforms to launch applications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is known for its expertise in cloud computing and its commitment to providing high-quality, reliable, and secure services to its customers.

Our global team is committed to building a community where phenomenal people want to work long term by living our values of passion, focus, innovation, execution, collaboration, active learning and giving back, all with a commitment of being positive by choice in all we do. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow, today.

Role Summary:

As the Sr. IT Support Analyst, you are the escalation point as well as primary on client projects. If you have superb troubleshooting skills and want to be hands on with the newest technology, then SIMNET may be a great fit for you! We're looking for someone who not only can help troubleshoot an escalated technical issue, but also enjoys mentoring and sharing knowledge with more junior team members.

Salary Range: $65,000-$75,000

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Sites

Vacancy: Ongoing Considerations

Others: Must have a reliable vehicle to travel between client sites (Durham Region)

In this role, you will be responsible for:

Being the technical escalation point for Level 1 team. Provide deep troubleshooting for complex issues including hardware, software, network, and more.
Identify/analyze ticket trends and know when to jump in to assist colleagues.
Manage a high volume of support tickets using the ticketing system. Prioritizing and resolving incidents in line with Simnet’s SLAs.
Continually communicating with clients and providing status updates for their support tickets.
Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Ensure that best practices as documented by vendor are observed and referenced where appropriate.
Document all support activities, solutions, and troubleshooting steps in the company knowledge base. Create and update technical guides/FAQs so that common issues can be resolved more efficiently in the future.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Continuously monitor client systems and networks using Remote Monitoring and Management (RMM) tools and respond to alerts or performance issues proactively before they impact the client. This includes applying software patches, antivirus updates, and system optimizations as needed.
Conduct server maintenance including patching, vulnerability remediations, stability/performance adjustments.
Participate in an on-call support rotation (if required), handling urgent after-hours issues on a scheduled basis to ensure 24/7 support coverage for critical incidents. (Extra compensation or time off is provided when on-call.)
Collaborate on IT projects for clients, such as server upgrades, cloud migrations, network installations, or office moves. Ensure project tasks assigned to you are completed on time and with minimal disruption to client operations.
When remote troubleshooting is not possible, be prepared to travel on-site to get to deploy new equipment and resolve issues.
Coach and mentor L1 Technicians through documentation, training, and incident/ticket reviews.
Provide suggestions for continual improvement. We always want to hear how it can be done better.

Requirements

To be successful in this role, you'll need:

College diploma or university degree in the field of computer science and 3+ years of solid IT help desk experience.
Strong understanding and hands-on experience providing jack-of-all-trades support for end-users, servers, network, and other common business technologies.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.Experience maintaining timely and accurate helpdesk records using the ticketing system.
Documentation platforms (Hudu or equivalent)
Strong knowledge of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365.
Basic understanding of Virtualization (VMware, Hyper-V), Networking, VoIP, and Backup concepts.
PowerShell scripting (basic to intermediate)
Proficiency with IT support tools – especially help desk ticketing systems and RMM platforms – to track issues and remotely manage client devices. (Experience with platforms like ConnectWise, N-Able, NinjaOne or similar tools is helpful.)
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.

Nice-to-Haves:

Experience in a Managed Service Provider (MSP) environment and working for multi-clients.
Microsoft MCSE/MCP or similar certifications.
Microsoft certifications (AZ-104, MD-102, or equivalent)
Virtualization experience (VMware, Hyper-V, other hypervisors)
Azure infrastructure experience
CompTIA A+, Network+, Security+ or similar certifications.
Basic Linux experience (simple commands, not scripting)
ITIL® V4 Foundation certification (Certification required within 6 months of employment).

Benefits

What you’ll enjoy about SIMNET:

Comprehensive Health & Wellness: Extended health and dental coverage, plus a flexible health spending account (HSA), help you take care of yourself on your terms.
Financial Wellbeing: Plan for your future with our group RRSP matching program.
Learning & Growth: Access continuing education opportunities, professional development programs, and tuition support to grow your skills and advance your career.
Work-from-home options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
Recognition & Rewards: Our gamified, people driven program lets employees and leaders give kudos, earn recognition, and be rewarded for collaboration and impact.
Collaborative Culture: Join a supportive, inclusive team where ideas flow freely, feedback is welcomed, and teamwork drives success.
Challenging & Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and forward-thinking solutions.
Convenience & Comfort: On-site parking, casual dress code, free snacks & drinks, and company lunches twice a month to keep your day smooth.
Team Connection: Participate in company events, outings, and team-building activities that celebrate successes and build lasting connections.

At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.

We may use AI-powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.

We thank all applicants for their interest in SIMNET. Only candidates selected for an interview will be contacted.

Let’s work together to build a better future!

Apply on simnet.zohorecruit.com About employer

More about this job

Responsibilities

The Sr. IT Support Analyst serves as the primary technical escalation point for complex hardware, software, and network issues while managing client projects. Responsibilities include mentoring junior staff, maintaining system performance via RMM tools, and ensuring high-quality support through accurate documentation and adherence to SLAs.

Requirements

Candidates must possess a college diploma or university degree in computer science and at least 3 years of IT help desk experience. Strong proficiency in Microsoft technologies, networking, and ticketing systems is required, along with exceptional communication and interpersonal skills.

Skills

Troubleshooting
Technical escalation
Active Directory
Microsoft 365
PowerShell
Virtualization
Networking
VoIP
Backup concepts
RMM platforms
ITIL principles
Mentoring
Documentation
Server maintenance
Cloud migrations
Client support

Benefits

Extended health and dental coverage
Flexible health spending account
Group RRSP matching program
Continuing education opportunities
Professional development programs
Tuition support
Work-from-home options
Recognition and rewards program
On-site parking
Casual dress code
Free snacks and drinks
Company lunches

Visa sponsorship

Not detected in the job text

Keywords

Cloud computing
IaaS
PaaS
SaaS
IT Support
Active Directory
Microsoft Exchange
Microsoft 365
VMware
Hyper-V
Networking
VoIP
PowerShell
RMM
ConnectWise
N-Able
NinjaOne
ITIL
Hudu
Server maintenance
Patching
Vulnerability remediation
Managed Service Provider
MCSE
MCP
AZ-104
MD-102
CompTIA A+
Network+
Security+

Seniority

Senior

Perks

Flexible hours
Retirement plan
Tuition support
Performance bonus
Transit support
Meals

Licences and certifications

ITIL certification

Tools

Active Directory
Exchange
Microsoft 365
PowerShell
RMM tools
ConnectWise
N-Able
NinjaOne
Hudu
VMware

Languages

English

Fields of study

computer science

Own vehicle

Yes

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Work requirements

Jobs in Canada