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LC
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Simon Fraser University

Desktop Support Analyst

Burnaby, BC, Canada

Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $69,102 to $82,420 annually SFU Department Descr: Computing Science Position Grade: 7 # of openings: 1 Biweekly Hours: 72 Who We Are · Full-time

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Job details

Pay: Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $69,102 to $82,420 annually SFU Department Descr: Computing Science Position Grade: 7 # of openings: 1 Biweekly Hours: 72 Who We Are
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Union/Affiliation: Administrative and Professional Staff (APSA)
Pay range: $69,102 to $82,420 annually
SFU Department Descr: Computing Science
Position Grade: 7
# of openings: 1
Biweekly Hours: 72
Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science, within the Faculty of Applied Sciences, is a research-intensive academic unit offering undergraduate and graduate education across multiple campuses. The School’s Technical Solutions team supports the computing systems, instructional and research laboratories, and specialized technology environments used by students, faculty, researchers, instructors and staff. Working collaboratively with colleagues across the School, Faculty and University, the team provides technical support, maintains reliable computing resources, and helps ensure technology effectively supports teaching, learning and research activities.
About The Role

The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based systems in its teaching and research laboratories, while also supporting Windows and Apple computers. The position is responsible for deploying, configuring, maintaining and troubleshooting managed desktop computers and software across multiple operating systems. Responsibilities include providing one-on-one technical assistance, developing and maintaining user-facing documentation, delivering training on departmental software, and supporting the effective operation of the School’s offices, teaching and research laboratories. The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.

Qualifications

Two year diploma in Information Technology or related discipline, and two years related experience, or an equivalent combination of education, training, and experience.

Good knowledge of multiple operating systems, including Linux (Ubuntu), Windows and macOS.
Experience deploying, configuring and troubleshooting desktop hardware, software and complex third-party applications, including programming tools and development environments.
Excellent customer service and interpersonal skills, with the ability to provide direct technical support to users with varying levels of technical expertise.
Excellent written and verbal communication skills, including the ability to develop user-facing technical documentation and deliver training.
Excellent analytical reasoning, organizational and problem-solving skills, with the ability to diagnose technical issues, prioritize competing demands and escalate complex incidents appropriately.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

4 weeks’ vacation (prorated for the first year)*
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members*
Off-campus tuition reimbursements and professional development funds*
And more!
Prorated for part-time employees

Additional Information

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

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Responsibilities

Deploy, configure, maintain, and troubleshoot managed desktop computers and software across Linux, Windows, and macOS environments. Provide direct user support, documentation, and training, and collaborate with technical teams to support the School’s offices, teaching, and research activities.

Requirements

Requires a two-year diploma in Information Technology or a related discipline and two years of related experience, or an equivalent combination of education, training, and experience. Candidates should have knowledge of Linux, Windows, and macOS; experience supporting desktop hardware, software, and complex applications; and strong customer service, communication, analytical, organizational, and problem-solving skills.

Skills

Linux (Ubuntu)
Windows
macOS
Desktop Hardware Support
Software Deployment
System Configuration
Troubleshooting
Third-Party Applications
Programming Tools
Development Environments
Customer Service
Technical Documentation
User Training
Analytical Reasoning
Problem-Solving
Incident Prioritization

Benefits

Four Weeks’ Vacation
Hybrid-Work Program for Eligible Positions
On-Campus Tuition Waiver
Off-Campus Tuition Reimbursements
Professional Development Funds

Visa sponsorship

Not detected in the job text

Keywords

Computing Science
Desktop Support
Technical Support
Linux
Ubuntu
Windows
macOS
Desktop Computers
Hardware
Software
Software Deployment
System Configuration
Troubleshooting
Third-Party Applications
Programming Tools
Development Environments
Technical Documentation
User Training
Teaching Laboratories
Research Laboratories
Customer Service
Incident Escalation
Higher Education

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