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Added 18 hours ago
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Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 18 hours ago
C
Agent(e) d’entretien / Custodian
CBRE
Mirabel, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 18 hours ago
C
Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 18 hours ago
C
Agent(e) d’entretien / Custodian - temps partiel
CBRE
Longueuil, QC
- Part-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 22 hours ago
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Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
…optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business…
Added 1 day ago
BB
Représentant(e) principal(e) des services techniques en magasin / Senior Store Technical Service Representative
Best Buy Canada
NS
- Full-time
You’ll love it here! We are hiring immediately for a senior store technical service representative, which we call a senior in-store agent. In this role, you will provide technical support…
Added 1 day ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Comprendre les besoins des clients et préparer les offres de service.
Added 1 day ago
O
Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
OneSpan
Montreal, QC
- Full-time
Le ou la Responsable de l’expérience numérique est chargé(e) de transformer le service de soutien à la clientèle de OneSpan en une expérience de soutien axée d’abord sur le numérique et…
Added 1 day ago
T
Team Manager II, Operations
TD
Markham, ON
- Full-time
Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions
Added 1 day ago
S
Center Supervisor- Perm- Orillia/Huntsville
Serco
Orillia, ON
- Full-time
Perform duties of Customer Service Agent and/or Driver Examiner as required.
Added 1 day ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Communiquer avec les directeurs des ventes, les gérants de produits, le service du trafic afin d’établir les prix de ventes, les marges et les bénéfices bruts ;
Added 1 day ago
AG
Senior Data Scientist (PhD) - Montreal (2027 Start Date) | Scientifique des données senior (diplôme de doctorat) - Montréal - (Date de début 2027)
Analysis Group
Montreal, QC
- Full-time
Identifying opportunities for technology to enhance service offerings.
Added 1 day ago
Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
OneSpan
Montreal, QC
Le ou la Responsable de l’expérience numérique est chargé(e) de transformer le service de soutien à la clientèle de OneSpan en une expérience de soutien axée d’abord sur le numérique et…
Added 1 day ago
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Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON · Montreal, QC
- Full-time
Ability to interact well with others in a professional, team-oriented, client service environment, and to mentor/coach these team members toward developmental objective
Added 1 day ago
C
Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC · Saint-Hubert, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 2 days ago
M
Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud…
Added 2 days ago
M
Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud…
Added 2 days ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Vancouver, BC
- Full-time
…mortgage applications while maintaining a consistent focus on service…
Added 2 days ago
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Information Security Senior Engineer - Identity Governance
Equinix
Toronto, ON
- Full-time
…emerging areas such as non-human identity (NHI) security, AI/agent identities, and automation-first identity…
Added 2 days ago
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Audit and Assurance - Digital Assurance - Director - CS - G
PwC
Montreal, QC
- Full-time
…crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation,…
Added 2 days ago
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Deals Valuation, Senior Manager
PwC
Toronto, ON
- Part-time
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Added 2 days ago
FS
INTAKE WORKER (BILINGUAL - FRENCH/ENGLISH)
Family Services Windsor-Essex
Windsor, ON
- Full-time
Contribute to service planning by recommending improvements based on client needs and service trends.
Added 2 days ago
SF
Service Desk Agent
Simon Fraser University
Surrey, BC
- Full-time
The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual…
Added 2 days ago
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Client Financial Services Agent Business
Desjardins
Bécancour, QC · Drummondville, QC · Victoriaville, QC · Shawinigan, QC · Trois-Rivières, QC
- Full-time
Added 2 days ago
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Real Estate Valuations Associate
PwC
Toronto, ON
- Full-time

Simon Fraser University

Service Desk Agent

Surrey, BC, Canada

Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: Surrey Info Tech Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are · Full-time

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Job details

Pay: Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: Surrey Info Tech Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are
Job type: Full-time
Apply by: Nov 21, 2026
Experience: High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience.
Posting language: English
Posted: Oct 22, 2026

Original job description

Union/Affiliation: C.U.P.E. Local 3338
Pay range: $2,472.74 to $2,799.57 bi-weekly
SFU Department Descr: Surrey Info Tech Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About The Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Qualifications

High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Strong analytical skills and a methodical approach to diagnosing issues.
The ability to communicate clearly with users, both verbally and in writing, with a focus on customer service.
A strong understanding of hardware, software, Audio Visual, and networking concepts.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

3 weeks’ vacation (prorated for the first year)*
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members*
Funding for professional development expenses*
And more!
Prorated for part-time employees

Additional Information

Immediate availability is preferred.

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

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More about this job

Responsibilities

Serve as the first point of contact for IT Services clients, providing customer support and troubleshooting across software, hardware, accounts, printing, networking, email, bookings, and conferencing. Monitor and resolve incidents, support and guide junior technical staff, maintain campus computing and audio-visual systems, assist with complex events, and help implement system upgrades.

Requirements

Requires high school graduation plus two years of post-secondary education or an equivalent computing science certificate or diploma, and two years of experience; an equivalent combination of education and experience is acceptable. Candidates should have strong analytical and communication skills, a methodical troubleshooting approach, and a solid understanding of hardware, software, audio-visual, and networking concepts.

Skills

Customer Service
Technical Troubleshooting
Incident Triage
Ticket Escalation
Hardware Support
Software Support
Audio-Visual Systems
Networking
User Account Support
Printing Support
Network Connectivity
Email and Calendaring
Web and Audio-Video Conferencing
Technical Maintenance
Analytical Skills
Communication

Benefits

Three Weeks' Vacation
Hybrid Work Program for Eligible Positions
On-Campus Tuition Waiver for Employees and Immediate Family Members
Professional Development Funding

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
Client Services
Customer Service
Technical Support
Troubleshooting
Incident Management
Ticket Triage
Ticket Escalation
Hardware
Software Applications
User Accounts
Printing
Network Connectivity
Email
Calendaring
Audio-Visual Systems
Web Conferencing
Audio-Video Conferencing
Technology Equipment Bookings
Lecture Theatres
Classrooms
Meeting Rooms
System Maintenance
System Upgrades
Event Support
Staff Guidance
Computing Science

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