Jobs in Canada

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Added 10 mins ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Neepawa, MB
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 10 mins ago
Ward Clerk
Winnipeg Regional Health Authority
Virden, MB
The Ward Clerk is directly responsible to the manager for provision of effective clerical functions of a unit.
Added 10 mins ago
Rehabilitation Aide (Rehabilitation Assistant)
Winnipeg Regional Health Authority
Erickson, MB
The Rehabilitation Aide is a member of a multidisciplinary team whose intervention services are provided in a Prairie Mountain Health (PMH) facility, the client’s home or community…
Added 10 mins ago
Community Mental Health Worker
Winnipeg Regional Health Authority
Dauphin, MB
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 10 mins ago
Community Mental Health Worker
Winnipeg Regional Health Authority
MB · To Be Determined, MB
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 10 mins ago
Activity Instructor 2
Winnipeg Regional Health Authority
Brandon, MB
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 10 mins ago
Community Mental Health Worker
Winnipeg Regional Health Authority
Brandon, MB
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 10 mins ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Dauphin, MB
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 10 mins ago
Nurse Practitioner - Registered Nurse (Extended Practice)
Winnipeg Regional Health Authority
Roblin, MB
Communicate with the family physician and other members of the health care team to ensure co-ordinated, comprehensive, and holistic services are provided to the client/resident.
Added 10 mins ago
Unit Assistant
Winnipeg Regional Health Authority
Swan River, MB
Ensures the equipment is in good working order and reports faulty devices to the charge nurse, Clinical Resource Nurse, or Clinical Team Manager
Added 10 mins ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…Secretary 2 functions as an integral part of the Health Care Team and performs all duties in accordance with the Mission, Vision, Values, Policies and Procedures of Prairie Mountain…
Added 10 mins ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…Secretary 2 functions as an integral part of the Health Care Team and performs all duties in accordance with the Mission, Vision, Values, Policies and Procedures of Prairie Mountain…
Added 10 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Neepawa, MB
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 10 mins ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…Secretary 2 functions as an integral part of the Health Care Team and performs all duties in accordance with the Mission, Vision, Values, Policies and Procedures of Prairie Mountain…
Added 10 mins ago
Activity Instructor 2
Winnipeg Regional Health Authority
Brandon, MB
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 10 mins ago
Clinical Resource Nurse - Charge Nurse (LPN)
Winnipeg Regional Health Authority
Virden, MB
Under the general supervision of, and in collaboration with the manager, the Clinical Resource Nurse (CRN)/Charge Nurse is responsible for providing clinical leadership and daily…
Added 10 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 40 mins ago
DG
Automotive Sales Consultant
Dilawri Group of Companies
Vancouver, BC
- Full-time
Burrard Acura is seeking a Automotive Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by cultivating…
Added 40 mins ago
SJ
OSP Intake Worker - Bilingual English and French
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Knowledge of local and provincial mental health and addictions programs/services and experience providing service navigation based on client need and program availability.
Added 55 mins ago
UO
Senior Officer, Payroll
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Our Human Resources team is recognized for its collaboration and service excellence. Through the development of strategic partnerships, our dynamic team supports uOttawa’s vision and…
Added 55 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to…
Added 1 hour ago
A
Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
…downtown. The successful candidate will work within a dynamic team spread across Canada and report to a manager based out of Alberta. This position provides flexibility and the opportunity…
Added 1 hour ago
Public Health Nurse (Infectious Diseases)
Region of Waterloo
Cambridge, ON · Kitchener, ON · Waterloo, ON
…for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our…
Added 1 hour ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
1. Work in collaboration with an interdisciplinary team to enhance client’s skills and abilities to live independently following discharge from a transitional housing program.
Added 1 hour ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Geriatric Medicine Service. Promote the delivery of optimal care/service to patients throughout the North East, through

Simon Fraser University

Service Desk Agent

Vancouver, BC, Canada

Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are · Full-time

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Job details

Pay: Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are
Job type: Full-time
Apply by: Nov 27, 2026
Experience: High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Union/Affiliation: C.U.P.E. Local 3338
Pay range: $2,472.74 to $2,799.57 bi-weekly
SFU Department Descr: IT Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About The Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Qualifications

High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Excellent knowledge of common software applications for web browsing, office productivity, email, and anti-virus.
Excellent problem-solving, time management and organizational skills.
Excellent interpersonal and customer service skills, including clear technical communication to non-technical users.
Good knowledge of ticket system management and escalation handling.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

3 weeks’ vacation (prorated for the first year)*
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members*
Funding for professional development expenses*
And more!
Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

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More about this job

Responsibilities

Serve as the first point of contact for IT Services clients, providing customer service and troubleshooting across software, hardware, accounts, networks, printing, email, and conferencing. Triage and resolve incidents, guide junior technical staff, maintain campus computing and audio-visual systems, support complex events, and assist with facility upgrades.

Requirements

Requires high school graduation plus two years of post-secondary education or an equivalent computing science certificate or diploma, and two years of experience; an equivalent combination of education and experience is accepted. Candidates should have strong knowledge of common software applications and ticket management, along with excellent problem-solving, organizational, interpersonal, and customer service skills.

Skills

Customer Service
Technical Support
Troubleshooting
Problem-Solving
Ticket Management
Incident Triage
Escalation Handling
Software Application Support
Hardware Support
User Account Support
Network Connectivity Support
Printing Support
Email and Calendaring Support
Audio-Visual Systems Support
Technical Communication
Time Management

Benefits

Three Weeks’ Vacation
Hybrid-Work Program for Eligible Positions
On-Campus Tuition Waiver for Employees and Immediate Family Members
Professional Development Funding

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
Client Services
Customer Service
Technical Support
Troubleshooting
Incident Management
Ticket Management
Escalation Handling
Software Applications
Web Browsing
Office Productivity Software
Email
Calendaring
Anti-Virus Software
Hardware
User Accounts
Printing
Network Connectivity
Audio-Visual Systems
Web Conferencing
Audio/Video Conferencing
Technology Equipment Bookings
Lecture Theatres
Classrooms
Meeting Rooms
System Upgrades
Technical Training
Event Support
Computing Science

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