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Added 12 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 12 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 12 mins ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Courtois Cardiovascular Magnetic Resonance Research Group
Added 12 mins ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Courtois Cardiovascular Magnetic Resonance Research Group
Added 12 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 12 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 12 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 12 mins ago
FO
Chargé de projets / Project Manager
First Onsite Property Restoration
Dorval, QC
- Full-time
…and attention to detail? If that sounds like you, our Project Manager (internally known as Project Manager I) role could be the opportunity to grow your career! You'll manage property…
Added 12 mins ago
SJ
OSP Intake Worker - Bilingual English and French
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
…client care activities or safety and need to be reported toa manager in order to provide a safe environment for client and…
Added 12 mins ago
SJ
Clinical Extern - Post Acute
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
…identified Health Professional and who reports to the unit manager. The Clinical Extern will practice in a manner consistent with the organizational Mission, Vision and Values in alignment…
Added 27 mins ago
TH
Part Time Lumber and Building Materials Associate
The Home Depot
Vaughan, ON
- Part-time
…and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell…
Added 27 mins ago
UO
Senior Officer, Payroll
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Manager of Payroll and Leaves, the primary purpose of this position is to act as the primary point of contact to manage and resolve payroll, time off, and leave inquiries…
Added 27 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Added 41 mins ago
TU
Front Counter Supervisor / Night Audit (Full Time Regular)
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Front Desk Manager and takes direction from the Rooms Manager and Front Office Manager.
Added 41 mins ago
TU
Custodial Workload & Training Specialist
The University of British Columbia
Vancouver, BC
- $5,984 to $6,422 CAD / month
- Full-time
…a regular basis with Custodial & Team Managers, Facilities Manager, Operations Manager, Head Service Workers, Building Service Workers as well as Staff, Students and Faculty members at the…
Added 41 mins ago
TU
Dental Assistant 2
The University of British Columbia
Vancouver, BC
- $5,317 to $5,772 CAD / month
- Full-time
This position- Dental Assistant II, would report to - Dental Assistant III or IV, that reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This…
Added 42 mins ago
Public Health Nurse (Infectious Diseases)
Region of Waterloo
Cambridge, ON · Kitchener, ON · Waterloo, ON
Department: Public Health and Paramedic Services
Added 42 mins ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 42 mins ago
Administration Clerk
Health Sciences North
ON · Sudbury, ON
Provide general clerical, office administration, and customer service support to the Accounts Receivable department.
Added 42 mins ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, North East Specialized Geriatric Centre (NESGC).
Added 42 mins ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 42 mins ago
Occupational Therapist
Health Sciences North
ON · Sudbury, ON
…Physiotherapist, Recreational Therapist, Kinesiologist, Case Manager and Social Worker), with a focus on rehabilitation, self-management and setting functional goals in a group environment.…
Added 42 mins ago
Pharmacist
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Pharmacy.
Added 42 mins ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 42 mins ago
Indigenous Patient Navigator
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Northern Outreach Team.

Simon Fraser University

Service Desk Agent

Vancouver, BC, Canada

Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are · Full-time

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Job details

Pay: Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are
Job type: Full-time
Apply by: Nov 27, 2026
Experience: High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Union/Affiliation: C.U.P.E. Local 3338
Pay range: $2,472.74 to $2,799.57 bi-weekly
SFU Department Descr: IT Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About The Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Qualifications

High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Excellent knowledge of common software applications for web browsing, office productivity, email, and anti-virus.
Excellent problem-solving, time management and organizational skills.
Excellent interpersonal and customer service skills, including clear technical communication to non-technical users.
Good knowledge of ticket system management and escalation handling.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

3 weeks’ vacation (prorated for the first year)*
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members*
Funding for professional development expenses*
And more!
Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

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Responsibilities

Serve as the first point of contact for IT Services clients, providing customer service and troubleshooting across software, hardware, accounts, networks, printing, email, and conferencing. Triage and resolve incidents, guide junior technical staff, maintain campus computing and audio-visual systems, support complex events, and assist with facility upgrades.

Requirements

Requires high school graduation plus two years of post-secondary education or an equivalent computing science certificate or diploma, and two years of experience; an equivalent combination of education and experience is accepted. Candidates should have strong knowledge of common software applications and ticket management, along with excellent problem-solving, organizational, interpersonal, and customer service skills.

Skills

Customer Service
Technical Support
Troubleshooting
Problem-Solving
Ticket Management
Incident Triage
Escalation Handling
Software Application Support
Hardware Support
User Account Support
Network Connectivity Support
Printing Support
Email and Calendaring Support
Audio-Visual Systems Support
Technical Communication
Time Management

Benefits

Three Weeks’ Vacation
Hybrid-Work Program for Eligible Positions
On-Campus Tuition Waiver for Employees and Immediate Family Members
Professional Development Funding

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
Client Services
Customer Service
Technical Support
Troubleshooting
Incident Management
Ticket Management
Escalation Handling
Software Applications
Web Browsing
Office Productivity Software
Email
Calendaring
Anti-Virus Software
Hardware
User Accounts
Printing
Network Connectivity
Audio-Visual Systems
Web Conferencing
Audio/Video Conferencing
Technology Equipment Bookings
Lecture Theatres
Classrooms
Meeting Rooms
System Upgrades
Technical Training
Event Support
Computing Science

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