Find work in Canada.

525,935 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
TS
MRO Technician
Tulmar Safety Systems Inc.
Hawkesbury, ON
- $19 CAD / hour
- Full-time
Perform inspections to ensure conformity with OEM manuals, technical drawings, specifications, and approved samples (MFR) and to determine the requirement for repair.
Added 12 mins ago
VD
Strategic Account Manager, NA
Vantage Data Centers
Quebec, QC
- Full-time
Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction.…
Added 12 mins ago
Technician, Float, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to the Manager Health Services, this position functions on a rotational basis providing coverage during the day, evening, weekend, and Statutory Holidays between…
Added 12 mins ago
KE
Senior Program Manager
Kitchener Executive Consultants Inc
Cambridge, ON
- Full-time
…regulated industries, in their search for an accomplished Senior Program Manager. Reporting to the Division Manager, the Sr. Program Manager will oversee the small Engineering Department,…
Added 27 mins ago
PS
Project Manager
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
COVE facilitates the technical work on its projects through partners in its ecosystem. The Project Manager oversees that work through delivery, managing vendor relationships, contracts, and…
Added 27 mins ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Collaborates with the technical and educational Subject Matter Experts (SMEs).
Added 27 mins ago
HA
Manager, E,I&C
Halyard and Micon Group
Toronto, ON
- Full-time
…including studies, detailed design, procurement, cost control, program management, construction, and commissioning predominately in the mining and minerals processing sector. We thrive in…
Added 27 mins ago
C
Engineering Manager, API Development
CIBC
Toronto, ON
- Full-time
Join the Digital and CX Technology team as an Engineering Manager, API Development, where you’ll lead a team of skilled API developers supporting CIBC’s online and mobile banking platforms.…
Added 27 mins ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
…day one. This role offers an exceptional platform to develop technical expertise, deepen your understanding of financial markets, and gain hands-on experience solving complex challenges at…
Added 27 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
▪ Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety &
Added 41 mins ago
M
Manager and Senior Advisor, to Deputy Chief Engineer & EVP of Engineering & Asset Management
Metrolinx
Canada
- Full-time
Our Engineering, Safety and Asset Management Division is seeking the support of a Manager and Senior Advisor with exceptional communication (written and verbal) and change management skills…
Added 41 mins ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Contributes to the overall success of the Managed Portfolio Program Global Portfolio Solutions / Scotia Wealth Management in Canada ensuring specific individual goals, plans, initiatives…
Added 41 mins ago
RI
DSM Evaluation Manager - EM&V
Resource Innovations
Remote, Canada
- Full-time
- Remote
Resource Innovations is looking for an experienced DSM Evaluation Manager to join our expanding team. In this role, you will provide technical support and project management services within…
Added 41 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
…managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure…
Added 41 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
…managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure…
Added 41 mins ago
S
Senior Power Systems Engineer
Stantec
Fredericton, NB
- Full-time
Collaborate with project manager to provide status updates, identify additional scope, or request additional resources.
Added 41 mins ago
Process Equipment Support Manager
BWXT
Ottawa, ON
BWXT Medical is hiring an Process Equipment Support Manager at our production facility in Kanata, ON.
Added 41 mins ago
Nuclear Instructional Designer
Aecon
Bowmanville, ON · Cambridge, ON · Oshawa, ON · Pickering, ON
Reporting to the Training Manager, the Nuclear Instructional Designer designs, develops, and maintains performance-based learning solutions using the Systematic Approach to Training (SAT).…
Added 41 mins ago
Course Author - Nuclear Training
Aecon
Cambridge, ON · Oshawa, ON · Pickering, ON
Reporting to the Training Manager, the Course Author develops and revises training materials under the direction of an Instructional Designer, Instructional Technologist, or training…
Added 41 mins ago
HI
Manager, E,I&C
Halyard Inc.
Toronto, ON
- Full-time
…including studies, detailed design, procurement, cost control, program management, construction, and commissioning predominately in the mining and minerals processing sector. We thrive in…
Added 41 mins ago
NS
2627-214 - Assistant Facilities Manager (CL3), Cumberland Campus
Nova Scotia Community College - NSCC
Springhill, NS
- Full-time
Reporting to the Facilities Manager, you will provide support in overseeing the day-to-day operations of Cumberland Campus. Responsibilities include managing building operations,…
Added 57 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
Reporting to the Manager, Medical Education, the Education Assistant will support the medical education activities at the Osler clinical education campus. The incumbent works…
Added 57 mins ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 57 mins ago
UH
Pharmacy Technician - Multi-Site In-Patient
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 1 hour ago
E
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
…Cashiers to promote their development. Reports to the Front End…

Simon Fraser University

Service Desk Agent

Vancouver, BC, Canada

Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Local 3338 Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: IT Services Position Grade: 9 # of openings: 1 Biweekly Hours: 70 Who We Are
Job type: Full-time
Apply by: Nov 27, 2026
Experience: High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Union/Affiliation: C.U.P.E. Local 3338
Pay range: $2,472.74 to $2,799.57 bi-weekly
SFU Department Descr: IT Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About The Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Qualifications

High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Excellent knowledge of common software applications for web browsing, office productivity, email, and anti-virus.
Excellent problem-solving, time management and organizational skills.
Excellent interpersonal and customer service skills, including clear technical communication to non-technical users.
Good knowledge of ticket system management and escalation handling.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

3 weeks’ vacation (prorated for the first year)*
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members*
Funding for professional development expenses*
And more!
Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for IT Services clients, providing customer service and troubleshooting across software, hardware, accounts, networks, printing, email, and conferencing. Triage and resolve incidents, guide junior technical staff, maintain campus computing and audio-visual systems, support complex events, and assist with facility upgrades.

Requirements

Requires high school graduation plus two years of post-secondary education or an equivalent computing science certificate or diploma, and two years of experience; an equivalent combination of education and experience is accepted. Candidates should have strong knowledge of common software applications and ticket management, along with excellent problem-solving, organizational, interpersonal, and customer service skills.

Skills

Customer Service
Technical Support
Troubleshooting
Problem-Solving
Ticket Management
Incident Triage
Escalation Handling
Software Application Support
Hardware Support
User Account Support
Network Connectivity Support
Printing Support
Email and Calendaring Support
Audio-Visual Systems Support
Technical Communication
Time Management

Benefits

Three Weeks’ Vacation
Hybrid-Work Program for Eligible Positions
On-Campus Tuition Waiver for Employees and Immediate Family Members
Professional Development Funding

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
Client Services
Customer Service
Technical Support
Troubleshooting
Incident Management
Ticket Management
Escalation Handling
Software Applications
Web Browsing
Office Productivity Software
Email
Calendaring
Anti-Virus Software
Hardware
User Accounts
Printing
Network Connectivity
Audio-Visual Systems
Web Conferencing
Audio/Video Conferencing
Technology Equipment Bookings
Lecture Theatres
Classrooms
Meeting Rooms
System Upgrades
Technical Training
Event Support
Computing Science

Report this job