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Simon Fraser University

Business Systems Analyst

Burnaby, BC, Canada

Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Academic Management Systems, part of IT Services at SFU, partners with Faculties and Faculty Relations to deliver systems that support academic operations. We are agile, cross-functional teams of analysts, developers, and QA specialists who thrive on collaboration, innovation, and continuous improvement. Our focus is building user-centered IT solutions that simplify processes, improve efficiency, and enhance the SFU experience for faculty and staff.

SFU is embarking on a three-year digital transformation through the Integrated Faculty Management System (IFMS) program. This initiative will modernize and unify workflows across faculty and administrative domains, supporting long-term improvements in academic administration and advancing the university’s mission.

About the Role

The Business Systems Analyst supports service operations for SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service requests, identifies root causes, coordinates system fixes and enhancements, and develops operational and knowledge base documentation and user training. Working closely with users and cross-functional technical teams, the BSA helps maintain reliable services, improve operational processes and deliver timely, user-focused solutions within a collaborative Agile environment.

The ideal candidate brings investigative curiosity and experience supporting complex enterprise systems, with strong skills in business analysis, troubleshooting, workflow analysis, documentation, training and stakeholder engagement. They can investigate issues, identify root causes and propose practical solutions within an established, highly integrated system. This role requires end-to-end systems thinking across service requests, incident resolution, enhancements, testing and release readiness. Success depends on sound judgment, clear communication and the ability to balance immediate operational needs with sustainable improvements that consider existing functionality and dependencies. A strong understanding of software development processes, integrated systems and service operations is essential.

Full Job Description

Qualifications

Bachelor’s degree in Computer Science, Business Administration, Management Information Systems or a related discipline, with four years of related experience, including experience in business analysis, working with enterprise-level applications in a large, complex, technically focused environment, or an equivalent combination of experience, certification and education.

In-depth understanding of policies governing academic and human relations, collective agreements, academic planning, reporting, budget management, research and teaching in order to lead academic systems development and data services.
Excellent business analysis skills, with a proven ability to successfully conduct business and systems process analysis and design at a complex level to ensure solutions meet long-term business strategies
Strong project management skills, with proven ability to successfully manage multiple tasks
Excellent customer service, interpersonal, teamwork, and mentorship skills
Excellent analytical reasoning, problem solving, time management, and organizational skills

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

An additional 7% pay in lieu of benefits & 8% vacation pay
Employer paid extended health & dental plans
Professional development funds (minimum contract period of 1 year)
Hybrid-work program for eligible positions

Additional Information

The assignment end date is December 31, 2028.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [email protected].

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More about this job

Responsibilities

The Business Systems Analyst leads the analysis and resolution of production issues while coordinating system fixes and enhancements for academic management systems. They also develop operational documentation and user training while working closely with cross-functional teams in an Agile environment.

Requirements

Candidates must hold a bachelor's degree in a relevant discipline and possess at least four years of experience in business analysis within complex enterprise environments. Strong skills in systems thinking, stakeholder engagement, and a deep understanding of academic administrative policies are essential.

Skills

Business analysis
Systems analysis
Troubleshooting
Workflow analysis
Documentation
User training
Stakeholder engagement
Agile methodology
Project management
Analytical reasoning
Problem solving
Time management
Software development processes
Enterprise systems
Communication

Benefits

Extended health plans
Dental plans
Professional development funds
Hybrid-work program
Vacation pay

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
IT Services
Academic Management Systems
Agile
Digital transformation
IFMS
ETRACS
Enterprise systems
Workflow analysis
System integration
Incident resolution
Release readiness
Software development
Data services
Academic administration
Process improvement
User-centered design
Technical support
Cross-functional teams
Documentation

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