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Added 9 mins ago
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 9 mins ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
From $50,000 CAD / year
Full-time
Partner with Category Management, Merchandising, Distribution, Retail Operations, and suppliers to support inventory and service level objectives.
Added 9 mins ago
Senior Financial Analyst
Goway Travel
Toronto, ON
Full-time
We are seeking a detail-oriented and strategic Senior Financial Analyst to join our finance team. This role is critical to managing business insights and monthly analysis. The ideal…
Added 9 mins ago
Business Analyst
Skiffra
Quebec, QC
Full-time
As Business Analyst, you'll assist with mapping how operations really run. Translating multiple systems into documented processes and system requirements, and turning what you find into…
Added 22 mins ago
Business Analyst
TEEMA
Vancouver, BC
$65 to $80 CAD / hour
Contract
Business Analyst – Business Change & Training Support
Added 22 mins ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
$50,000 CAD / year
Full-time
Partner with Category Management, Merchandising, Distribution, Retail Operations, and suppliers to support inventory and service level objectives.
Added 23 mins ago
Senior QA Analyst
WestJet Group
Calgary, AB
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 23 mins ago
Data Analyst Developer
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Lead Data Analyst Developer, the Data Analyst Developer primary function is to participate in the analysis, development, integration and automation of various data…
Added 38 mins ago
Senior Cost Analyst / Analyste principal(e) en coûts
Galvion LTD
Montreal, QC
Full-time
The Senior Cost Analyst ensures accurate and consistent product costing, manufacturing costs and inventory valuation across all manufacturing operations. The role owns the standard costing…
Added 38 mins ago
Business Systems Analyst
Simon Fraser University
Burnaby, BC
The Business Systems Analyst supports service operations for SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service…
Added 51 mins ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Build and maintain a multi-year technology roadmap tied to the company's growth plan. Draw on input from operations, manufacturing, and corporate services, and stay current on emerging…
Added 51 mins ago
Directeur(trice), Marchandisage (Pharmaprix)
LinkedIn
Quebec, QC
Full-time
Prioritize and balance the allocation workload across the Analyst team, while ensuring the opportunity for cross functionality support of the various category teams.
Added 53 mins ago
Senior PSI Funding and Data Analyst
Government of Alberta
AB
Job Title: Senior PSI Funding and Data Analyst
Added 53 mins ago
FATCA & HRC Analyst
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The FATCA & HRC Analyst is responsible for supporting the ongoing administration, monitoring, and operational execution of regulatory requirements related to the Foreign Account Tax…
Added 53 mins ago
Senior BI Analyst, Reporting & BI (m/f/x)
HelloFresh
Toronto, ON
As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
Added 1 hour ago
Analyste de la comptabilité/paie - Accounting/Payroll Analyst
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
…rigoureux et doté d’un esprit analytique. Chargé de gérer les opérations quotidiennes de comptabilité générale tout en supervisant le système de paie et son intégration au grand livre. Le…
Added 1 hour ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
Coordinate with data science and business analyst teams, as well as external vendors, to cultivate a calendar of data science opportunities tied to product announcements and tent-pole…
Added 1 hour ago
Workforce Management Analyst
Enercare Inc.
Markham, ON
Full-time
We are seeking an analytical and forward-thinking Workforce Analyst to support workforce planning for a Home Services contact center. This role is responsible for developing accurate call…
Added 1 hour ago
Data Services Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
$40 to $45 CAD / hour
Contract
Capital markets or trading operations experience
Added 1 hour ago
1760 Senior Business Analyst IT (MFA)
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Job Title: 1760 Senior Business Analyst IT (MFA)
Added 1 hour ago
Field Support Analyst
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Field Support Analyst serves as the primary IT point of contact for end users, ensuring a high…
Added 1 hour ago
IT - Business Analyst - Level 1
Talent Acquisition - Achev
Mississauga, ON
We are seeking a versatile, technically inclined, and analytical Business Analyst to support organizational initiatives through structured analysis, requirements management, process…
Added 1 hour ago
Analyste sénior en gouvernance TI
REVAU
Montreal, QC
Full-time
Minimum de 10 à 15 ans d’expérience pertinente en gouvernance TI, opérations TI, gestion des accès, administration de systèmes ou gestion des services technologiques.
Added 1 hour ago
IT Ops Specialist
TD
Mississauga, ON
Full-time
This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager…
Added 1 hour ago
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…

Simon Fraser University

Business Systems Analyst

Burnaby, BC, Canada

Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Academic Management Systems, part of IT Services at SFU, partners with Faculties and Faculty Relations to deliver systems that support academic operations. We are agile, cross-functional teams of analysts, developers, and QA specialists who thrive on collaboration, innovation, and continuous improvement. Our focus is building user-centered IT solutions that simplify processes, improve efficiency, and enhance the SFU experience for faculty and staff.

SFU is embarking on a three-year digital transformation through the Integrated Faculty Management System (IFMS) program. This initiative will modernize and unify workflows across faculty and administrative domains, supporting long-term improvements in academic administration and advancing the university’s mission.

About the Role

The Business Systems Analyst supports service operations for SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service requests, identifies root causes, coordinates system fixes and enhancements, and develops operational and knowledge base documentation and user training. Working closely with users and cross-functional technical teams, the BSA helps maintain reliable services, improve operational processes and deliver timely, user-focused solutions within a collaborative Agile environment.

The ideal candidate brings investigative curiosity and experience supporting complex enterprise systems, with strong skills in business analysis, troubleshooting, workflow analysis, documentation, training and stakeholder engagement. They can investigate issues, identify root causes and propose practical solutions within an established, highly integrated system. This role requires end-to-end systems thinking across service requests, incident resolution, enhancements, testing and release readiness. Success depends on sound judgment, clear communication and the ability to balance immediate operational needs with sustainable improvements that consider existing functionality and dependencies. A strong understanding of software development processes, integrated systems and service operations is essential.

Full Job Description

Qualifications

Bachelor’s degree in Computer Science, Business Administration, Management Information Systems or a related discipline, with four years of related experience, including experience in business analysis, working with enterprise-level applications in a large, complex, technically focused environment, or an equivalent combination of experience, certification and education.

In-depth understanding of policies governing academic and human relations, collective agreements, academic planning, reporting, budget management, research and teaching in order to lead academic systems development and data services.
Excellent business analysis skills, with a proven ability to successfully conduct business and systems process analysis and design at a complex level to ensure solutions meet long-term business strategies
Strong project management skills, with proven ability to successfully manage multiple tasks
Excellent customer service, interpersonal, teamwork, and mentorship skills
Excellent analytical reasoning, problem solving, time management, and organizational skills

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

An additional 7% pay in lieu of benefits & 8% vacation pay
Employer paid extended health & dental plans
Professional development funds (minimum contract period of 1 year)
Hybrid-work program for eligible positions

Additional Information

The assignment end date is December 31, 2028.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [email protected].

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More about this job

Responsibilities

The Business Systems Analyst leads the analysis and resolution of production issues while coordinating system fixes and enhancements for academic management systems. They also develop operational documentation and user training while working closely with cross-functional teams in an Agile environment.

Requirements

Candidates must hold a bachelor's degree in a relevant discipline and possess at least four years of experience in business analysis within complex enterprise environments. Strong skills in systems thinking, stakeholder engagement, and a deep understanding of academic administrative policies are essential.

Skills

Business analysis
Systems analysis
Troubleshooting
Workflow analysis
Documentation
User training
Stakeholder engagement
Agile methodology
Project management
Analytical reasoning
Problem solving
Time management
Software development processes
Enterprise systems
Communication

Benefits

Extended health plans
Dental plans
Professional development funds
Hybrid-work program
Vacation pay

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
IT Services
Academic Management Systems
Agile
Digital transformation
IFMS
ETRACS
Enterprise systems
Workflow analysis
System integration
Incident resolution
Release readiness
Software development
Data services
Academic administration
Process improvement
User-centered design
Technical support
Cross-functional teams
Documentation

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