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Added 3 mins ago
Business Analyst
Arkhya Tech Inc.
Canada
Contract
LoanIQ Business Analyst with strong expertise in commercial and syndicated lending operations. The ideal candidate will act as the bridge between business stakeholders and technology teams,…
Added 3 mins ago
Project Controls Analyst II
AltaLink
Calgary, AB
Full-time
The Project Controls Analyst II reports to the Manager, Project Support - DA and plays a key role in supporting the execution of AltaLink's DA portfolio. The PCA maintains project financial…
Added 3 mins ago
Commercial Planning Analyst
Pizza Hut
Vaughan, ON
$64,460 to $80,520 CAD / year
Full-time
The Commercial Planning Analyst contributes to shaping the financial strategy, acting as a commercial thought partner to cross-functional teams, and driving the commercial success of the…
Added 3 mins ago
Commercial Planning Analyst
Pizza Hut
Vaughan, ON
$64,460 to $80,520 CAD / year
Full-time
The Commercial Planning Analyst contributes to shaping the financial strategy, acting as a commercial thought partner to cross-functional teams, and driving the commercial success of the…
Added 3 mins ago
Analyste principale - Comptabilité
kdc/one, Knowlton
Knowlton, QC
Full-time
Reporting to the Director of Finance, the Accounting Analyst ensures the integrity and accuracy of financial information by performing the analyses necessary for decision-making. He or she…
Added 3 mins ago
Technical Business Analyst
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Translate requirements into functional specifications, process flows, user stories, and acceptance criteria.
Added 3 mins ago
Analyst, Cyber Assurance
Bank of Canada
Ottawa, ON
Temporary
…working with data, and bringing structure to complex, cross-functional…
Added 4 mins ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
Partner with Finance and functional leaders to ensure measures are reliable, decision-useful, and consistently applied across executive, functional, and sector reporting.
Added 4 mins ago
Truth and Reconciliation, and Equity, Diversity and Inclusion Specialist B044-26
Legal Aid BC
Vancouver, BC
…constraints, external service and budget needs; coordinating cross-functional contributions and engagement; monitoring progress; and escalating matters requiring management direction or…
Added 4 mins ago
Credit Analyst Manager
Coface North America
Toronto, ON
$130,000 to $150,000 CAD / year
We are actively seeking a Credit Analyst Manager within our Canadian EIC Team. The Credit Analyst Manager within the Enhanced Information Center will be responsible for the proactive and…
Added 19 mins ago
Sr. Risk Analyst (ATH 5539)
TD
Toronto, ON
Full-time
The Sr. Risk analyst is responsible for designing, developing and maintaining solutions to Wealth CMR using a variety of technologies and techniques. The successful candidate will be…
Added 32 mins ago
Business Analyst
Raymond James Ltd.
Vancouver, BC
Full-time
As a Business Analyst within the Raymond James Project Management Office, you will support a diverse portfolio of strategic, technical, and regulatory initiatives across multiple business…
Added 32 mins ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
Added 34 mins ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Sr. Analyst, IT Quality Assurance is responsible for developing and executing test scenarios and scripts for functional system integration and acceptance…
Added 34 mins ago
Corporate Risk Manager
Ledcor
Toronto, ON · Vancouver, BC
Full-time
Builds strong executive, broker, insurer, and internal stakeholder relationships while advancing risk culture, education, and team development, including mentorship of the Risk Analyst
Added 34 mins ago
Corporate Risk Manager
Ledcor
AB · Calgary, AB · Edmonton - Campus
Full-time
Builds strong executive, broker, insurer, and internal stakeholder relationships while advancing risk culture, education, and team development, including mentorship of the Risk Analyst
Added 48 mins ago
CA Gen Programmer / Programmer Analyst II
Joblinxsapp
Fredericton, NB
Full-time
Position: CA Gen Programmer / Programmer Analyst II
Added 49 mins ago
Field Support Specialist (FSS)
Sysco
Toronto, ON · Buckhead Toronto
Full-time
…ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational…
Added 49 mins ago
Senior Business Analyst
Fountain Tire
Edmonton, AB
Other
The purpose of this role is to lead functional analysis and business application stewardship for complex enterprise initiatives across Fountain Tire’s application portfolio, including…
Added 1 hour ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational…
Added 1 hour ago
Technical Business Analyst, Strategy & Operations
Scotiabank
Toronto, ON
The Technical Business Analyst, Strategy and Operations role will support the Enterprise Data & AI Technology organization, a key strategic initiative for Scotiabank. With enterprise-wide…
Added 1 hour ago
Agency Coordinator
Xplore Inc
Markham, ON
Full-time
Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

Simplii Financial

Sr. Consultant, Operations & Oversight - Simplii Financial

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Personal and Business Banking helps clients across Canada achieve their goals through advice, products, and services that make banking easier and more rewarding. Within this team, Simplii Financial offers a no-fee banking experience through digital and telephone channels, supported by CIBC’s scale, technology, and security. As a Business Analyst – Operations and Oversight, you'll bring deep domain expertise to complex incidents, escalations, and change initiatives within the Simplii Operations and Oversight Centre of Excellence. You'll translate business problems into clear requirements, process insights, and acceptance criteria that help delivery squads implement effective solutions. You'll connect business needs to system behaviour, data flows, and operational impacts, helping teams identify root causes and reduce recurrence. You'll also help turn individual expertise into shared knowledge so the team can resolve issues faster, strengthen operational effectiveness, and improve the client experience.

At Simplii we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Domain expertise - Apply your knowledge of banking products, channels, operational processes, and supporting systems to support incident resolution, escalations, and change delivery.
Business and systems analysis - Gather, analyze, and document business requirements, functional requirements, process flows, business rules, current-state and future-state assessments, and acceptance criteria to support solution design and implementation.
Root cause investigation - Conduct structured analysis using operational knowledge, data, and system behaviour to identify root causes, define problems clearly, and recommend actionable next steps.
Squad partnership - Partner with delivery squads, product owners, technology teams, and business stakeholders to clarify requirements, assess impacts, support decision-making, and help move work from investigation through implementation.
Validation and knowledge sharing - Confirm that fixes address the underlying issue, meet business intent, and work across impacted processes and systems, while capturing learnings, decisions, and solutions in shared documentation.
Continuous improvement - Identify recurring issues, process gaps, control weaknesses, and improvement opportunities that strengthen operational effectiveness, reduce risk, and enhance the client experience.

Who You Are

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You can demonstrate experience in business analysis, business systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation. It’s an asset if you have experience with Jira, Confluence, incident management, agile delivery, SQL, reporting tools, or data analysis tools.
You have a degree/diploma in business, finance, information technology, or a related field. Equivalent work experience in banking or financial services is also valued.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

- TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Analytical Thinking, Business Analysis, Confluence Administration, Data Analysis, Group Problem Solving, Incident Management, JIRA Tool, Process Engineering, Process Mapping, Process Strategy, Project Management, Reporting Tools, Researching, SQL Databases

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More about this job

Responsibilities

Analyze complex incidents, escalations, and change initiatives by translating business needs into requirements, process insights, and acceptance criteria for delivery teams. Investigate root causes, validate solutions, document shared learnings, and identify improvements that strengthen operations, reduce risk, and improve the client experience.

Requirements

Candidates should have experience in business or systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation; banking or financial services experience is valued. A degree or diploma in business, finance, information technology, or a related field is sought, with equivalent relevant work experience also valued.

Skills

Business Analysis
Business Systems Analysis
Requirements Gathering
Process Mapping
Root Cause Analysis
Acceptance Criteria Development
Solution Validation
Incident Management
Agile Delivery
SQL
Data Analysis
Reporting Tools
Jira
Confluence
Analytical Thinking
Process Improvement

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Simplii Financial
Business Analysis
Business Systems Analysis
Requirements Gathering
Functional Requirements
Process Mapping
Business Rules
Current-State Assessment
Future-State Assessment
Acceptance Criteria
Root Cause Analysis
Incident Management
Escalation Management
Agile Delivery
Delivery Squads
Jira
Confluence
SQL
Data Analysis
Reporting Tools
Solution Validation
Operational Effectiveness
Process Improvement
Risk Reduction
Client Experience

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