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Added 8 mins ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
Bachelor's degree or equivalent experience in Business, Economics, Analytics, Information Systems, or a related field
Added 8 mins ago
Full Stack Software Engineer, New Grad
Jobright.ai
Canada
Full-time
…stack to build intuitive user experiences, scalable backend systems, and AI-powered…
Added 8 mins ago
Accounting Manager
Angstrom Engineering Inc.
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Full-time
…and support continuous improvement of financial processes and…
Added 8 mins ago
Electrical Engineer / Project Manager
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Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
Combining technical engineering, project management, and client service, you will lead projects from investigation and condition assessment through design, tendering, contract…
Added 8 mins ago
Staff Software Engineer
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$160,000 to $220,000 CAD / year
Full-time
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Added 8 mins ago
Business Development Manager, Senior
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Full-time
Prepare and submit timely reports of sales activities using CRM systems.
Added 8 mins ago
Specialist Project Engineer - Generation - Stations
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Contract
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Added 8 mins ago
Senior Technical Support Specialist
Tremco CPG Inc.
Toronto, ON
Full-time
…Technologies Canada - to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global…
Added 8 mins ago
Production Technician – Field Operations
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Kitimat, BC
$53.41 to $61.05 CAD / hour
Full-time
…operation of process, storage, loading, unloading, and utility systems within a large-scale LNG and natural gas processing facility. This role involves conducting field inspections,…
Added 8 mins ago
Civil Equipment Operator (NORPAC Construction)
Highbridge Human Capital
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Full-time
Norpac provides end-to-end project support, including site assessment, solution development, design engineering where required, construction execution, and project close-out. Emphasis is…
Added 8 mins ago
Civil Superintendent (NORPAC Construction)
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Full-time
Norpac provides end-to-end project support, including site assessment, solution development, design engineering where required, construction execution, and project close-out. Emphasis is…
Added 8 mins ago
Business Development Manager, Senior
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Full-time
Prepare and submit timely reports of sales activities using CRM systems.
Added 8 mins ago
Senior Civil Estimator
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Coordinate with internal stakeholders (engineering, operations, procurement) and external subcontractors to ensure accurate and timely inputs.
Added 8 mins ago
Laboratory Chemist
CES Energy Solutions Corp.
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Full-time
…largest providers of production chemicals and drilling fluid systems and is focused on being the leading provider of technically advanced chemical solutions throughout the life cycle of the…
Added 10 mins ago
Lead DevOps Engineer
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Full-time
…Enterprise security standards. You will lead efforts to enhance developer productivity, optimize build pipelines, and foster a culture of collaboration and continuous improvement across the…
Added 10 mins ago
Program Manager, Building Security Systems
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…and Capital Project Program pertaining to Building Security…
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Regional Service Manager
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Fort McMurray, AB · Ft. McMurray, AB
Working knowledge of HVAC systems, indoor air quality, or related technical service environments is an asset
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Mechanical Design Engineer
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$90,000 to $130,000 CAD / year
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Added 10 mins ago
Staff Software Engineer
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Toronto, ON
As we continue to scale, we’re investing in extensibility, developer experience, and performance. Join us to help shape the future of cloud automation and low-code development.
Added 24 mins ago
Director, Project Controls (Canada Gas Projects)
TC Energy
Calgary, AB
Full-time
…will challenge the status quo, continuously improve processes, systems, and methodologies, and ensure that project controls practices are fit for purpose across a broad spectrum of…
Added 24 mins ago
Mechanical Engineering Technician – Production Support
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Added 24 mins ago
Course Lecturer - BMDE 656 - Medical Device Development Process
McGill University
Montreal, QC · Duff Medical Bldg.
Part-time
The Department of Biomedical Engineering of the Faculty of Medicine, McGill University, is seeking applications for a Course Lecturer for the 2026-2027 academic year to teach BMDE 656…
Added 38 mins ago
(CONTRACT) Professional Sr, Engineering - Structures Design Integrator
Bombardier
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Full-time
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Added 38 mins ago
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Montreal, QC
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Added 38 mins ago
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Full-time

Simplii Financial

Sr. Consultant, Operations & Oversight - Simplii Financial

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Personal and Business Banking helps clients across Canada achieve their goals through advice, products, and services that make banking easier and more rewarding. Within this team, Simplii Financial offers a no-fee banking experience through digital and telephone channels, supported by CIBC’s scale, technology, and security. As a Business Analyst – Operations and Oversight, you'll bring deep domain expertise to complex incidents, escalations, and change initiatives within the Simplii Operations and Oversight Centre of Excellence. You'll translate business problems into clear requirements, process insights, and acceptance criteria that help delivery squads implement effective solutions. You'll connect business needs to system behaviour, data flows, and operational impacts, helping teams identify root causes and reduce recurrence. You'll also help turn individual expertise into shared knowledge so the team can resolve issues faster, strengthen operational effectiveness, and improve the client experience.

At Simplii we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Domain expertise - Apply your knowledge of banking products, channels, operational processes, and supporting systems to support incident resolution, escalations, and change delivery.
Business and systems analysis - Gather, analyze, and document business requirements, functional requirements, process flows, business rules, current-state and future-state assessments, and acceptance criteria to support solution design and implementation.
Root cause investigation - Conduct structured analysis using operational knowledge, data, and system behaviour to identify root causes, define problems clearly, and recommend actionable next steps.
Squad partnership - Partner with delivery squads, product owners, technology teams, and business stakeholders to clarify requirements, assess impacts, support decision-making, and help move work from investigation through implementation.
Validation and knowledge sharing - Confirm that fixes address the underlying issue, meet business intent, and work across impacted processes and systems, while capturing learnings, decisions, and solutions in shared documentation.
Continuous improvement - Identify recurring issues, process gaps, control weaknesses, and improvement opportunities that strengthen operational effectiveness, reduce risk, and enhance the client experience.

Who You Are

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You can demonstrate experience in business analysis, business systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation. It’s an asset if you have experience with Jira, Confluence, incident management, agile delivery, SQL, reporting tools, or data analysis tools.
You have a degree/diploma in business, finance, information technology, or a related field. Equivalent work experience in banking or financial services is also valued.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

- TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Analytical Thinking, Business Analysis, Confluence Administration, Data Analysis, Group Problem Solving, Incident Management, JIRA Tool, Process Engineering, Process Mapping, Process Strategy, Project Management, Reporting Tools, Researching, SQL Databases

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More about this job

Responsibilities

Analyze complex incidents, escalations, and change initiatives by translating business needs into requirements, process insights, and acceptance criteria for delivery teams. Investigate root causes, validate solutions, document shared learnings, and identify improvements that strengthen operations, reduce risk, and improve the client experience.

Requirements

Candidates should have experience in business or systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation; banking or financial services experience is valued. A degree or diploma in business, finance, information technology, or a related field is sought, with equivalent relevant work experience also valued.

Skills

Business Analysis
Business Systems Analysis
Requirements Gathering
Process Mapping
Root Cause Analysis
Acceptance Criteria Development
Solution Validation
Incident Management
Agile Delivery
SQL
Data Analysis
Reporting Tools
Jira
Confluence
Analytical Thinking
Process Improvement

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Simplii Financial
Business Analysis
Business Systems Analysis
Requirements Gathering
Functional Requirements
Process Mapping
Business Rules
Current-State Assessment
Future-State Assessment
Acceptance Criteria
Root Cause Analysis
Incident Management
Escalation Management
Agile Delivery
Delivery Squads
Jira
Confluence
SQL
Data Analysis
Reporting Tools
Solution Validation
Operational Effectiveness
Process Improvement
Risk Reduction
Client Experience

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