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Customer Service Agent - YSB
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SIMPRO

SDET Lead

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience: 7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity.
Posting language: English · French
Posted: Oct 8, 2026

Original job description

English section of this bilingual listing.

Contexte du poste

About the Role

We are seeking an experienced Senior QA Leader to take ownership of our overall Quality Assurance strategy, testing frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third-party QA vendor teams.

You will bridge the gap between internal product management, engineering teams, and external QA partners - ensuring that our software releases meet the highest standards of reliability, performance, and security.

Ce que vous ferez

Key Responsibilities

QA Strategy & Process Governance

Define, execute, and evolve the enterprise QA vision across web, mobile, and API platforms.

Establish automated quality gates within our CI/CD pipelines to ensure continuous integration and deployment security.

Drive test planning, execution strategy, risk analysis, and test data management strategies.

Lead root-cause analysis (RCA) sessions for high-severity production defects and institute preventative measures.

Cross-Functional Collaboration

Partner closely with Product Managers, Software Engineering Leads to integrate testing early in the AiDLC

Serve as the primary escalation point for quality-related issues across all release streams.

Report quality health dashboards and operational status directly to senior technology leadership.

Core Competencies & Skills

Vendor Governance & SLA Management: Defining Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Statement of Work (SOW) oversight, vendor performance reviews, and cost/budget management.

QA Strategy & Test Governance: Architecting end-to-end testing strategies (manual, automated, performance, security), establishing quality gates in CI/CD pipelines, and driving a "shift-left" testing culture.

Distributed Team Leadership: Managing offshore/nearshore talent across multiple time zones, fostering quality ownership across vendor boundaries, and mitigating communication bottlenecks.

Metrics & Quality Analytics: Tracking defect leakage, test coverage, sprint velocity, defect mean-time-to-detect (MTTD), and mean-time-to-resolution (MTTR).

Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English is standard for Montreal-based leadership positions to align with local business operations and Quebec language laws (Bill 96).

Tool Stack (in bold what we used):

Test & Defect Management: Jira, Xray, Zephyr, TestRail

Test Automation Frameworks: Cypress, Playwright, Selenium, Appium, Postman, RestAssured

CI/CD & Pipeline Integration: Jenkins, GitHub Actions, GitLab CI, Azure DevOps

Performance & Load Testing: JMeter, k6, BlazeMeter

Collaboration & Vendor Management: Confluence, Slack, MS Teams, Miro, Notion

Analytics & Reporting: Power BI, Tableau, Jira Dashboards

AI tooling: Claude, Codex...

Qualifications & Requirements

Experience: 7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity.

Outsourced Team Oversight: Proven track record of directly managing vendor teams, third-party contracts, and offshore/nearshore testing units (20+ engineers).

Technical Depth: Hands-on background in test automation frameworks (Cypress, Playwright, or Selenium) and API testing (Postman, REST APIs).

Process Mastery: Deep knowledge of release management, and continuous delivery pipelines (Jenkins, GitHub Actions, or Azure DevOps).

Language: Professional fluency in both French and English (spoken and written), required for local alignment and compliance in Montreal.

Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group at any time.

Ce que vous apportez

Nous formons une seule équipe
Nous sommes centrés sur le client
Nous avons une mentalité de croissance
Nous sommes responsables
Nous célébrons les réussites

Read the full bilingual original

Contexte du poste

About the Role
We are seeking an experienced Senior QA Leader to take ownership of our overall Quality Assurance strategy, testing frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third-party QA vendor teams.
You will bridge the gap between internal product management, engineering teams, and external QA partners - ensuring that our software releases meet the highest standards of reliability, performance, and security.

Ce que vous ferez

Key Responsibilities
QA Strategy & Process Governance
Define, execute, and evolve the enterprise QA vision across web, mobile, and API platforms.
Establish automated quality gates within our CI/CD pipelines to ensure continuous integration and deployment security.
Drive test planning, execution strategy, risk analysis, and test data management strategies.
Lead root-cause analysis (RCA) sessions for high-severity production defects and institute preventative measures.
Cross-Functional Collaboration
Partner closely with Product Managers, Software Engineering Leads to integrate testing early in the AiDLC
Serve as the primary escalation point for quality-related issues across all release streams.
Report quality health dashboards and operational status directly to senior technology leadership.

Core Competencies & Skills
Vendor Governance & SLA Management: Defining Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Statement of Work (SOW) oversight, vendor performance reviews, and cost/budget management.
QA Strategy & Test Governance: Architecting end-to-end testing strategies (manual, automated, performance, security), establishing quality gates in CI/CD pipelines, and driving a "shift-left" testing culture.
Distributed Team Leadership: Managing offshore/nearshore talent across multiple time zones, fostering quality ownership across vendor boundaries, and mitigating communication bottlenecks.
Metrics & Quality Analytics: Tracking defect leakage, test coverage, sprint velocity, defect mean-time-to-detect (MTTD), and mean-time-to-resolution (MTTR).
Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English is standard for Montreal-based leadership positions to align with local business operations and Quebec language laws (Bill 96).

Tool Stack (in bold what we used):
Test & Defect Management: Jira, Xray, Zephyr, TestRail
Test Automation Frameworks: Cypress, Playwright, Selenium, Appium, Postman, RestAssured
CI/CD & Pipeline Integration: Jenkins, GitHub Actions, GitLab CI, Azure DevOps
Performance & Load Testing: JMeter, k6, BlazeMeter
Collaboration & Vendor Management: Confluence, Slack, MS Teams, Miro, Notion
Analytics & Reporting: Power BI, Tableau, Jira Dashboards
AI tooling: Claude, Codex...

Qualifications & Requirements
Experience: 7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity.
Outsourced Team Oversight: Proven track record of directly managing vendor teams, third-party contracts, and offshore/nearshore testing units (20+ engineers).
Technical Depth: Hands-on background in test automation frameworks (Cypress, Playwright, or Selenium) and API testing (Postman, REST APIs).
Process Mastery: Deep knowledge of release management, and continuous delivery pipelines (Jenkins, GitHub Actions, or Azure DevOps).
Language: Professional fluency in both French and English (spoken and written), required for local alignment and compliance in Montreal.
Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group at any time.

Ce que vous apportez

Nos valeurs fondamentales

Nous formons une seule équipe
Nous sommes centrés sur le client
Nous avons une mentalité de croissance
Nous sommes responsables
Nous célébrons les réussites

Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement.

Si vous souhaitez rejoindre une organisation dynamique et progressive offrant de réelles perspectives de carrière, veuillez soumettre votre candidature dès maintenant en joignant votre CV.

*Veuillez noter qu'aucune agence de recrutement ne sera acceptée pour le pourvoi de ce poste.

Apply About employer

More about this job

Responsibilities

The SDET Lead will define and execute the enterprise QA strategy while managing outsourced vendor teams to ensure high software quality. They will bridge the gap between internal product and engineering teams to integrate testing early into the development lifecycle.

Requirements

Candidates must have 7+ years of experience in software quality assurance with at least 3 years in a leadership capacity. Professional fluency in both French and English is required for this Montreal-based role.

Skills

QA Strategy
Vendor Management
Test Automation
CI/CD
API Testing
Leadership
Risk Analysis
Performance Testing
Security Testing
Jira
Cypress
Playwright
Jenkins
Azure DevOps
Bilingual Communication

Benefits

Onboarding program
Stimulating work environment
Equal opportunity employer

Visa sponsorship

Not detected in the job text

Keywords

SDET
QA Strategy
Vendor Governance
Test Automation
CI/CD
API Testing
Manual Testing
Performance Testing
Security Testing
Jira
Cypress
Playwright
Selenium
Appium
Postman
Jenkins
GitHub Actions
Azure DevOps
JMeter
k6
Power BI
Tableau
Release Management
Shift-left testing
Root-cause analysis
SLA Management
Software Engineering
Quality Assurance
Montreal
Bilingual

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