Development Officer, Donor Programs

This posting will close on Tuesday, November 24 at 9 a.m.

This posting is for a role that is currently vacant.

Sinai Health Foundation does not use AI to screen job applications.

Sinai Health Foundation raises and stewards funds to support Sinai Health. Sinai Health is Canada’s leading integrated health system and comprises Circle of Care; Hennick Bridgepoint Hospital; Lunenfeld-Tanenbaum Research Institute; and Mount Sinai Hospital, Joseph & Wolf Lebovic Health Complex. The generous support of our community fuels everything we do from seamless care to scientific discovery.

People are excited to come to work every day at Sinai Health Foundation. As a world-class institution, we have a unique and rich personality. We are driven to make a positive impact for patients, their families and society.

We love the clash of ideas that lead to better solutions. Innovation is encouraged. Collaboration will allow us to push forward.

We recognize that the pace of change continues to accelerate and understand flexibility is vital. We take our work seriously and have a lot of fun doing it!

We have built a community at Sinai Health Foundation. We embrace and celebrate differences, and have great respect for each other and our strengths, perspectives, opinions and lifestyles.

We have high expectations of each other, but even higher expectations of ourselves. We adapt to rules and processes; we hold each other and ourselves accountable.

We do all that we can do…and then we find a way to do a little bit more. We embody creativity, imagination and a fierce determination to make the world a better place.

Reporting to the Executive Director, Donor Programs and Hospital Engagement the Development Officer, Donor Programs plays a key role in supporting the revenue generation across a diverse portfolio of Donor Programs, including tribute giving, our monthly donor program, staff-based fundraising and other revenue-generating programs.

Responsibilities include but are not limited to:

• Serve as the primary point of contact for donors across the Donor Programs portfolio, including tribute giving (such as In Memory, Celebration and Thanks), monthly giving, our staff lottery, grateful patient programs, and other established and emerging revenue-generating programs.
• Lead the day-to-day execution and development of Donor Programs, building a strong understanding of annual strategies, priorities and revenue goals and identifying opportunities to grow and improve programs.
• Build relationships with donors and identify opportunities to deepen engagement and appropriately move donors through the giving pipeline, partnering with other Foundation teams as needed.
• Ensure a strong and consistent donor experience, including timely and appropriate acknowledgement, stewardship, renewal communications, thank-you calls and other donor touchpoints.
• Monitor and regularly report on revenue, donor engagement and program performance, identifying trends, risks and opportunities and recommending actions to improve results.
• Manage the effective use of Donor Program systems and platforms, including our CRM (NXT) and donation platforms (Luminate and Funraisin), working with internal partners to support accurate data, donation journeys, coding, reporting and ongoing improvements.
• Serve as the go-to project owner for assigned programs and initiatives, providing writers, designers, technology partners and other stakeholders with clear objectives, requirements, timelines and direction.
• Lead the review and feedback process for creative and digital development, consolidating internal feedback into clear direction for partners.
• Manage project and program workback schedules, proactively identifying risks and solutions to keep deliverables on track.
• Regularly monitor sector and competitor activity to identify trends, best practices and opportunities to strengthen program performance and donor experience.
• Proactively review processes, systems and operations to identify efficiencies and implement improvements and best practices.
• Maintain accurate and organized program documentation and files in SharePoint.
• Support the development, testing and launch of new Donor Programs and revenue-generating opportunities as the portfolio evolves.
• Support other fundraising initiatives as required.
• Back-up for Reception:
• Requires presence in office to provide coverage on an as-needed basis
• Providing superior donor support; handling donor requests and inquiries in a timely and effective manner.

Position Requirements:

• A minimum of three (3) years of recent, related experience, preferably in a large, dynamic not-for-profit environment. Exposure to fundraising, healthcare or agency environments is an asset.
• Post-secondary degree or diploma in a related field. The equivalent combination of education and experience will be considered.
• Demonstrated ability to build trusting relationships with donors and internal partners
• Experience supporting the development and assessment of donor programs
• Excellent project management skills, having managed the delivery of marketing projects both online and offline
• Proficiency in CRM software (e.g., Raiser’s Edge, Luminate Online) and the Microsoft Office Suite
• Strong comfort with numbers and data; possesses a curiosity to dig deeper for answers or questions
• Superior time management skills (monday.com knowledge is an asset) and ability to prioritize; works with a sense of urgency
• Resourceful self-starter who can troubleshoot and problem solve independently, using sound judgement
• Solid understanding of donor/client stewardship, fundraising fundamentals preferred
• Excellent verbal and written communication skills and ability to communicate clearly in a tactful and professional manner in person, email, and by phone
• Professional aligned with Sinai Health Foundation’s five values: accountability, collaboration, community, flexibility, and innovation.

Total Rewards:

Our total rewards package is designed to support your well-being, work-life balance and professional growth. In addition to competitive compensation, permanent, full-time employees will receive:

• Flexible health and dental plan
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Competitive vacation packages, plus an additional five days off annually and a “birthday day off” in your birthday month
• Professional development opportunities
• Access to the Employee & Family Assistance Program
• Maternity and parental leave top-ups.

This position has a compensation range of $64,644 to $80,805. The hiring range is $64,644 to $70,231.

At Sinai Health Foundation, we know great candidates don't always check every box. If you're excited about this opportunity and believe you have the skills, capabilities, and potential to contribute to our purpose and values, we encourage you to apply. We recognize that relevant experience can be gained in many different settings, and we value a range of backgrounds and career paths. What matters most is that candidates can demonstrate the skills, capabilities, and transferable experience needed to succeed in the role.

We know that innovation, collaboration, and better decision-making come from hearing different voices and learning from different lived experiences. We welcome people who will challenge our thinking, broaden our perspective, and help us continue building an inclusive workplace where everyone feels they belong and can do their best work.

Sinai Health Foundation is a hybrid workplace, located in downtown Toronto. Currently, all employees are in-office on Tuesdays for the Foundation’s “anchor day”, as well as approximately 24 additional in-person corporate meetings, events or activities annually. Additional in-person requirements vary by team and job function. Our Workplace Flexibility policy is reviewed on a bi-annual basis to ensure the current state of hybrid work is meeting our organizational needs.