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Added 7 mins ago
EP
Customer Care Coordinator
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- Full-time
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Sinai Health

Program Analyst, Digital Health

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 5, 2026
Experience: 5 years of related experience
Working hours: 37.5 hours per week
Posting language: English
Posted: Sep 29, 2026

Original job description

Sinai Health is looking for a Program Analyst, Digital Health. In this position, you will work collaboratively and cohesively in a dynamic, fast-paced, multidisciplinary environment with a diverse group of professionals from Digital Health, Clinical Operations and Support Services as well as solution vendors and delivery partners.

Is this you?
Do you enjoy leading technical work from planning through go-live? In this role, you will lead small to medium-sized projects focused on system upgrades, operational improvements and new technical solutions. Success on these projects relies on the working relationships you build across a multidisciplinary team. Some tasks call for independent focus, while others require close coordination with colleagues to move shared goals forward.

Structured thinking is one of your core strengths, especially when translating operational needs into working solutions. This strength shows in how you move from gathering technical requirements to creating and documenting technical designs, right through to implementing technical solutions. Whether configuring a new integration or enhancing an existing one for EMRs and their corresponding ancillary systems, you break technical work into clear, logical steps. The solutions you bring forward strengthen the clinical processes that care teams rely on.

In this role you will:

Work collaboratively with internal and external stakeholders to identify opportunities for improving information management processes, evaluate requests for system improvements, and determine feasibility and advisability of system changes. Provide thoughtful recommendations to ensure successful implementation of new solutions, enhancements to existing solutions, version upgrades, and improvements.
Perform the configuration of new integrations and enhancements to existing integrations for EMRs and other applications and ancillary systems.
Troubleshoot technical problems and conduct analyses for efficient technical solutions that support clinical processes, functional and technical requirements.
Support the Manager with the identification, evaluation and analysis, design, development, implementation and change management of solutions as well as their maintenance and support.
Advise technology solutions/options and provide recommendations and assistance to project teams and Digital Health team members, Business, Clinical and other Programmer Analysts, Systems Engineers, software development teams.
Support project and operational initiatives through thoughtful and innovative approaches
Work with other team members and contribute to the development of technical specifications and designs for business and clinical solutions’ requirements
Manage and coordinate walkthrough and reviews of technical specifications and solution designs, test strategies and test plans, support documentation
Manage tasks and participate in activities involved in implementing new solutions and software and/or hardware upgrades:
- technical implementation and associated documentation
- availability of test environments and development of technical test scenarios
- oversight for vendor activities
- change management activities
- creation of solution and support documentation (operational guides, helpdesk scripts)
- implementation of system and application monitoring and alerting processes and transition to operations
Manage day-to-day operational aspects including incidents, issues, action items, risks, queries and change management for the solutions under your purview
Conduct research on emerging technologies in support of systems development efforts and recommend technologies that will increase cost effectiveness and systems flexibility.
Develop and/or maintain working relationships and partnerships with technology and solution vendors
Support project and operational initiatives through thoughtful and innovative approaches
Support the development and implementation of downtime processes and procedures
Contribute to the development and evaluation of RFPs
Share on-call duties with other members of the informatics team during business and non-business hours
Perform other duties consistent with the job classification as required

Job Requirements:
Mandatory

Successful completion of an undergraduate degree in Computer Science, Engineering or equivalent degree
5 years of related experience
3 years of Linux-based Infor Cloverleaf, Mirth or other interface engine experiences

Preferred

Previous experience in a healthcare environment

Skills and Knowledge

Working knowledge of HL7 interfaces with major EMRs, including EPIC, Cerner, and Meditech.
Working knowledge of HL7 interfaces related to BioMed devices
Working knowledge of Linux, TCL, Python, SQL and other scripting languages
Hands-on experience with all phases of the SDLC including technical requirements definition, technical specifications, usability engineering, system analysis and design, quality assurance and testing
Strong understanding of technology in a distributed architecture environment
Strong knowledge of and experience in programmer analysis and design
Hands-on experience dealing with third party software suppliers; experience customizing Vendor supplied application systems
Experience working with change control procedures
Strong interpersonal and communications skills (written and verbal) with demonstrated attention to detail
Results oriented and able to work effectively in a fast-paced multi-tasking environment
Demonstrated satisfactory work performance and attendance record

If this sounds like you and you feel ready to build your information technology career within healthcare apply now and let us know why you’d be a great addition to our team.

Job Type: Full Time

Hours: 37.5 hours per week

Vacancy Type: New/Replacement Vacancy

Union: Non-Union

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More about this job

Responsibilities

The Program Analyst will lead technical projects, including system upgrades and integrations, while collaborating with multidisciplinary teams to improve clinical processes. They are responsible for configuring EMR integrations, troubleshooting technical issues, and managing the full lifecycle of digital health solutions.

Requirements

Candidates must hold an undergraduate degree in Computer Science or Engineering and possess at least 5 years of related experience. Proficiency in Linux-based interface engines like Cloverleaf or Mirth is mandatory, along with strong knowledge of HL7 and scripting languages.

Skills

Linux
Infor Cloverleaf
Mirth
HL7
EMR
Python
SQL
TCL
System analysis
Technical design
SDLC
Integration configuration
Change management
Troubleshooting
Requirements gathering
Project management

Visa sponsorship

Not detected in the job text

Keywords

Digital Health
Program Analyst
Linux
Infor Cloverleaf
Mirth
HL7
EMR
EPIC
Cerner
Meditech
Python
SQL
TCL
SDLC
System integration
Technical specifications
Change management
BioMed devices
Distributed architecture
RFP
Informatics
Troubleshooting
Requirements definition
Quality assurance
Usability engineering
Vendor management
Operational support
Scripting
Clinical operations
System upgrades

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