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Sinai Health

Program Support Coordinator, Seniors' Wellness Centre

Toronto, ON, Canada

Apply by: Sep 26, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Turn thoughtful coordination into better experiences for seniors navigating ethno-specific, community-based mental health care. As a Program Support Coordinator, Seniors' Wellness Centre, you’ll champion a unique patient care model defined by cultural insight, trust, and respect while also building your capacity in planning, coordinating, and managing events and programs. As the first point of contact for clients, families, and community partners, you set the tone for a welcoming and supportive experience. Your efforts will enable our interdisciplinary team to deliver high-quality care and drive program innovation knowing that essential clinical operations are managed effectively. Working within a hospital-affiliated clinic gives you the support of established systems, resources, and interdisciplinary expertise to strengthen your professional development. You’ll strengthen a service where seniors and families experience care that blends hospital-quality standards with culturally grounded approaches.

Is this you?
Strong communication and interpersonal skills define how you interact with people across different settings and needs. Friendly, approachable and patient by nature, you have the ability to build rapport quickly whether interacting with clients, families or volunteers. This role will give you the chance to apply those strengths when engaging with visitors at the front desk and providing volunteers with clear and timely guidance. This communication style will shape interactions by keeping expectations clear and responses consistent. That consistency supports reliable clinical operations and a positive experience for those accessing our services.

Structure and versatility define your working style, a critical asset when balancing the immediate needs of a busy front desk with other operational priorities. Whether you’re routing calls and voicemails, updating charts, or recording admissions and discharges, your organization keeps daily clinic flow consistent.

A strong understanding of how mental illness can present in older adults helps you respond with empathy and thoughtful decision making. This helps you distinguish routine variability from concerns that warrants escalating to the clinical team. Cultural sensitivity is more than a value to you, it’s a practical skill that guides how you support seniors and families seeking mental health care. You adapt your approach to respect different perspectives on illness, caregiving, and privacy, especially when conversations involve symptoms, stigma, or family dynamics.

Bringing order to multi-step activities is something you handle with calm and care. Whether you’re updating attendance records, preparing program materials, or confirming details with volunteers before a session begins, you focus on making each step clear and organized. In this position, those habits translate into reliable, well-run programming where you can see the results of your work in how smoothly each session unfolds.

About this team:
Our Seniors’ Wellness Centre supports older adults (65+) who may benefit from culturally appropriate mental health services in Chinese. Our services are provided in Cantonese, Mandarin and English, and are guided by an innovative model of care that emphasizes wellness and early identification of mental illness for ethno-cultural older adults. Our inter-professional team (including psychiatry, nursing, and social work) provides timely access to culturally sensitive and linguistically appropriate support services for older adults, and their families/care partners. These services include assessments, treatments, supportive counselling, psychotherapy, psychoeducation, health promotion, and wellness programs. We also offer mental health and wellness seminars and workshops to the general public. An ambulatory service, we serve over 400 patients annually while also training interprofessional practitioners seeking to develop their competencies within this specialized area of care.

In this role you will:

Support program planning, scheduling, and promotion (flyers, media, and partner agencies)
Coordinate program logistics, including participant registration, class reminders, remote access links, attendance lists, materials preparation, classroom setup and deliver introductions
Track and report program outcomes including attendance, participant evaluations, summaries, and other statistics
Oversee day-to-day office administration, including managing phone calls and emails, coordinating room bookings, document management, taking meeting minutes and processing weekly timesheets
Provide clinical support by completing inquiry and telephone screening forms, validating health cards, greeting and settling patients, checking identification, and sending replies to referrers
Maintain a safe, organized, and well-functioning workspace by maintaining office cleanliness and supplies, troubleshooting and arranging maintenance for office equipment and systems, and supporting basic alarm and panic button communications
Record admissions and discharges to provide a source of information for statistical reports
Provide finance and accounting support by processing Pro-Card reports and statements, petty cash claims, cheques, receipts, finance and expense requisitions,
Prepare letters to request medical records and client authorizations and maintain log of requests and records received
Coordinate volunteers including recruiting, training and supporting their development
Assist Program Manager to prepare statistics, and annual reports
Perform other duties consistent with the job classification as required

Job Requirements:

Mandatory

Successful completion of a Business Administration/Secretarial Diploma or Bachelor’s degree in human services or social service equivalent combination of education and experience
Fluent in English, Cantonese and Mandarin, both oral and written communication

Preferred

Previous experience working in a hospital/health care/social services environment

Skills and Knowledge

Proficiency with Microsoft (Word, Excel, PowerPoint, and Outlook) and familiar with electronic record and virtual meetings
Ability to work independently, make decisions, exercise good judgement, and problem solve
Excellent interpersonal skills, ability to work with staff and clients, and in a collaborative team environment
Demonstrated ability to empathize with patients/clients
Demonstrated satisfactory work performance and attendance record

If this sounds like you and you feel ready to build your career within mental health, apply now and let us know why you’d be a great addition to our team.

Job Type: Casual

Hours: Casual Relief

Vacancy Type: New/Replacement Vacancy

Union: Non-Union

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More about this job

Responsibilities

The Program Support Coordinator manages daily clinic operations, including front desk reception, program logistics, and administrative support for an interdisciplinary mental health team. They also coordinate volunteers, maintain clinical records, and assist with financial reporting and program promotion.

Requirements

Candidates must hold a Business Administration or Secretarial Diploma, or a Bachelor's degree in human or social services. Fluency in English, Cantonese, and Mandarin is mandatory for this role.

Skills

Program coordination
Administrative support
Clinical support
Multilingual communication
Interpersonal skills
Data entry
Office management
Volunteer coordination
Cultural sensitivity
Scheduling
Record keeping
Problem solving
Microsoft Office
Customer service
Financial processing

Visa sponsorship

Not detected in the job text

Keywords

Program Support
Seniors' Wellness
Mental Health
Cantonese
Mandarin
Hospital Administration
Clinical Operations
Volunteer Coordination
Data Management
Office Administration
Patient Care
Scheduling
Financial Reporting
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Electronic Records
Cultural Sensitivity
Health Care
Social Services

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