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Added 1 hour ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 1 hour ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 1 hour ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 3 hours ago
IE
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- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 4 hours ago
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Added 4 hours ago
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…on financial matters including budgeting, internal controls, systems integration, compliance requirements, and funder accountability. You will also play a critical role in payroll…
Added 5 hours ago
TC
Senior Full Stack Java Developer
Tata Consultancy Services
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- $90,000 to $110,000 CAD / year
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Added 18 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 18 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 18 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 19 hours ago
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- Full-time
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Added 19 hours ago
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Added 20 hours ago
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Sinai Health

Quality Assurance and Process Lead

Toronto, ON, Canada

Full-time · Temporary

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Job details

Job type: Full-time · Temporary
Experience: 3 years of relevant healthcare experience
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Sinai Health is looking for skilled quality assurance professional who is aligned to our purpose to join our team as the Quality Assurance and Process Lead, Wait Time Information System (WTIS) for our Perioperative Services program.

Reporting to the Senior Clinical Program Director Surgical Services, the Lead is a key facilitator in managing the overall processes for Sinai Health related to a key Access to Care (OH_CCO) system. This will include focusing on ensuring each surgical ambulatory area is compliant with standardized processes and procedures tracking patient wait times for surgery in the provincial Wait Time Information System (WTIS).

While ensuring timely, accurate and accessible information within the WTIS, the Lead will support the Senior Clinical Program Director in utilizing WTIS data reports to manage operating room schedules and support funded volumes. Leveraging the data within the WTIS through reported analytics from the Performance Measurement and Reporting portfolio, the Lead will also collaborate with program leadership to ensure timely access to care for Sinai Health’s patients.

The Lead will work directly with Surgeon’s Administrative Assistants to review open wait list entries, target assignments and ensure dates affecting readiness for treatment (DARTs) are captured and reflective of their wait time. This role will provide support to address clinical questions, definitions and practices. The Lead will inform and respond to themes and implement corrective action and long term strategies to enable timely, accurate, accessible and complete data collection.

In this role you will:

Ensure clinicians and their teams provide timely and accurate WTIS inputs
Work with teams to optimize accuracy to ensure that data proves reliable and usable to facilitate operational planning, manage operating room schedules, and supports peer benchmarking comparisons and both global and volume based funding
Champion the use of the WTIS application, while providing support to address clinical questions, definitions and practices
Provide subject matter expertise in the launch of the WTIS complex integration project and develop necessary documentation and education surrounding evolving practice changes
Review open wait list entries weekly for relativity in volume projections and operating room schedules
Ensure accuracy in clinical target assignments, capture system delays and ensure report accuracy prior to submission to senior leadership and provincial reporting centers
Act as the liaison between the Surgeons' offices and WTIS Helpdesk to resolve issues; train end users in the use of the WTIS system as needed
Reconcile WTIS data collected from the OR Scheduling system (PCIS) and validation prior to WTIS data being posted to the public reporting website
Oversee the resolution process and monitoring resolution status; acting as the point of contact for inquiries, while ensuring that all errors are assigned to appropriate individuals for resolution
Collaborate with clinical programs, physicians, senior leadership and other key stakeholders on routine and ad-hoc analysis of information to provide recommendations for performance improvement, maximize revenue streams, and support patient care as it relates to the WTIS system
Prepare routine and ad-hoc reporting for senior management and executive leadership to support operations and initiatives
Prepare briefing notes and reports; prepare and participate in the delivery of presentations to sponsors, stakeholders, committees and advisory groups
Determine and assess root cause issues to challenges in processes and data capture, implementing sustainable solutions
Identify opportunities to improve reporting processes to streamline activities, reduce duplication, and allocate additional time for provision of analysis and advice
Assist in the development of policies and procedures related to review of utilization, reporting processes efficiencies, and the maintenance of high data quality
Perform other duties consistent with the job classification as required

Job Requirements:
Mandatory

Successful completion of a bachelor’s degree in a relevant discipline (e.g. information analytics, business administration, health administration, etc.) from an accredited educational institution
3 years of relevant healthcare experience
Applicants with proven equivalent recent and related training and experience may be considered

Skills and Knowledge

Solid knowledge of clinical processes
Detailed knowledge and practical application of WTIS systems and guidelines
Sound knowledge of inpatient and outpatient systems and business processes
Understanding of care delivery operations and business operations; familiar with hospital processes
Advanced Microsoft Office skills, particularly Excel and PowerPoint
Demonstrated strategic thinking and creative problem-solving skills
Highly analytical with strong presentation and communications skills (written and verbal) with demonstrated attention to detail
Excellent interpersonal and relationship building skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external stakeholders
Proven ability to work as part of a multidisciplinary team and to establish effective working relationships
Strong organizational skills and project management skills with the ability to manage competing priorities in a fast paced time-sensitive environment with minimal direction
Demonstrated satisfactory work performance and attendance record

If this sounds like you and you feel ready to build your healthcare career within perioperative services, apply now and let us know why you’d be a great addition to our team.

This is a Temporary contract for up to fourteen [14] months.

Job Type: Temporary Full Time

Hours (subject to change): 37.5 hours per week

Vacancy Type: New/Replacement Vacancy

Vacancies: 1

Employee Group: Non-Union

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More about this job

Responsibilities

The Quality Assurance and Process Lead manages the Wait Time Information System (WTIS) processes to ensure accurate tracking of surgical wait times and compliance with provincial standards. They collaborate with clinical leadership to analyze data, optimize operating room schedules, and implement strategies for performance improvement.

Requirements

Candidates must hold a bachelor's degree in a relevant discipline and possess at least 3 years of healthcare experience. Proficiency in WTIS guidelines, clinical business processes, and advanced Microsoft Office skills is required.

Skills

Quality Assurance
Wait Time Information System
Data Analysis
Clinical Process Improvement
Project Management
Reporting
Microsoft Excel
Microsoft PowerPoint
Operational Planning
Stakeholder Management
Performance Measurement
Healthcare Administration
Communication
Problem Solving
Strategic Thinking
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
WTIS
Perioperative Services
Data Analytics
Healthcare Administration
Operating Room Scheduling
Performance Measurement
Clinical Processes
Project Management
Reporting
Microsoft Excel
Microsoft PowerPoint
Compliance
Stakeholder Engagement
Root Cause Analysis
Policy Development
Patient Care
Information Systems
Surgical Services
Operational Planning

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