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SinaLite

Account Manager

Markham, ON, L3R 1G3, Canada

Pay: Compensation: $70,000 - $80,000
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

SinaLite is a leading wholesale trade printer and custom packaging provider, serving 20,000+ print businesses, resellers, and entrepreneurs across Canada and the US. With 26 years of printing experience and over $45 million invested in cutting-edge print technology, we help our clients maximize their print profits - and we're just as invested in helping our own team grow. We were named a 2025 Regional Finalist in Canada's Best Managed Companies Program, and we're looking for our next Print Production Coordinator to help us keep raising the bar.

Compensation: $70,000 - $80,000

Location: 335 Steelcase Rd East (This position is hybrid)

Why You'll Love Working Here

Health & Wellness - Comprehensive health insurance and paramedical coverage for
you and your loved ones, because your wellbeing comes first.
Comfort + Convenience - Casual dress code and on-site parking, so you can focus on
doing great work.
The Sky's the Limit - Clear pathways for growth and advancement. We celebrate
ambition and back it with real opportunities to move up.
Supercharge Your Development - Access to company-sponsored learning
opportunities to expand your skills and broaden your professional horizons.

Responsibilities and Duties:

Manage and grow an assigned book of business, with a focus on increasing revenue and customer lifetime value.
Identify and pursue upsell, cross-sell, and account expansion opportunities.
Meet or exceed monthly and quarterly sales, revenue, and activity targets.
Build strong, long-term relationships with key customer stakeholders.
Successfully onboard new customers and support retention and reduced churn.
Regularly review account performance and develop strategies to maximize customer spend.
Collaborate with Customer Experience, Production, and other internal teams to ensure excellent service and on-time delivery.
Provide customers with professional guidance and solutions based on their business needs.
Maintain accurate customer, opportunity, forecasting, and activity information within Salesforce.
Present account performance and growth opportunities to the Sales Director on a regular basis.
Conduct client visits when required.
Stay informed on industry trends, customer needs, and emerging opportunities.

Qualifications:

Previous experience in Account Management, Sales, or Customer Growth, ideally within wholesale printing.
Demonstrated ability to grow existing accounts and identify new revenue opportunities.
Strong communication, relationship-building, and negotiation skills.
Excellent organizational and time-management abilities.
Comfortable working independently while collaborating across multiple departments.
Strong customer-service mindset with a focus on building lasting relationships.
Results-oriented and comfortable working toward defined sales KPIs and revenue targets.
Adaptable and comfortable working in a fast-paced, growth-oriented environment.
Experience in printing, packaging, CPG, or manufacturing is an asset.
Experience using Salesforce, ZoomInfo, and/or Outplay is an asset.

Accessibility:

Sinalite is committed to providing an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please notify us at [email protected] and we will work with you to meet your needs in a timely and respectful manner.

Information received relating to accommodation will be addressed confidentially.

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More about this job

Responsibilities

The Account Manager will manage and grow an assigned book of business by identifying upsell and cross-sell opportunities to increase customer lifetime value. They will also collaborate with internal teams to ensure excellent service and maintain accurate account data in Salesforce.

Requirements

Candidates should have previous experience in account management or sales, ideally within the wholesale printing industry. Strong communication, negotiation, and organizational skills are required, along with proficiency in CRM tools like Salesforce.

Skills

Account management
Sales
Customer growth
Relationship building
Negotiation
Time management
Salesforce
ZoomInfo
Outplay
Communication
Strategic planning
Customer service
Revenue growth
Upselling
Cross-selling

Benefits

Health insurance
Paramedical coverage
Casual dress code
On-site parking
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Wholesale Printing
Custom Packaging
Sales
Revenue Growth
Customer Lifetime Value
Upselling
Cross-selling
Salesforce
ZoomInfo
Outplay
Customer Experience
Relationship Management
Forecasting
KPIs
Printing Technology
Manufacturing
CPG
Client Relations
Business Development

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