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Sinclair Supply

Inside Sales Representative

Nanaimo, BC, V9S 4M6, Canada

Job type: Full-time
Experience: Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
Posting language: English
Posted: Sep 30, 2026

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Original job description

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Why You’ll Love Us

Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door clients and celebrate one another.

Work life balance. Work that stays in the workplace, to ensure you can relax at home.

Future Planning. Company matching RRSP’s so you don’t have to work forever.

Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.

Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.

Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.

Our Nanaimo team is looking for an Inside Sales Representative who’s ready to talk HVAC, build customer relationships, and help customers find the right solutions.

Duties/Responsibilities:

Assist customers with their purchases in-store, over phone and email.
Relay delivery dates, inventory, and promotions between vendors and customers.
Research product for customers and provide recommendations on our assortment of products.
Enter, pick and pack sales orders generated at the counter.
Provide exceptional assistance to in-store customers.
Maintain and clean the counter area including any merchandising displays.
Monitor internal stock and inform purchasing team about potential low inventory levels.
Follow up on backorders with vendors and provide customer with accurate delivery dates.
Process returns to customers both on account and through cash sales.
Respond to afterhours emergency calls according to schedule.
Participate in an annual inventory count.
Other duties as assigned by management.

Qualification/Experience:

Strong customer service skills
Knowledge of HVAC industry and parts considered an asset
High School Diploma, HVACR, or trade experience
Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
Outstanding history of building and fostering strong relationships with customers, vendors and teammates
Comprehensive product knowledge and willingness to continually learn about new product offerings
Forklift experience is an asset
Ability to learn and operate order processing software (Eclipse)

Additional Requirements:

Working remotely is not an option.

Salary/Benefits:

Competitive compensation and benefits package.

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More about this job

Responsibilities

The Inside Sales Representative will assist customers with in-store, phone, and email purchases while managing inventory and order processing. They are also responsible for maintaining the counter area and coordinating with vendors regarding backorders and delivery schedules.

Requirements

Candidates must have at least 2 years of customer service or counter sales experience in a wholesale environment. Knowledge of the HVAC industry and parts is preferred, along with a high school diploma or trade experience.

Skills

Customer service
HVAC industry knowledge
Hydronics
Order processing
Inventory management
Relationship building
Forklift operation
Eclipse software
Sales
Communication
Problem solving
Product recommendations

Benefits

Company matching RRSP
Vacation allowance
Paid sick days
Health and wellness benefits
Free counselling for employees and family

Visa sponsorship

Not detected in the job text

Keywords

HVACR
Wholesale distribution
Inside sales
Customer service
Hydronics
Inventory management
Order processing
Eclipse software
Forklift
Counter sales
Vendor relations
Backorders
Merchandising
Sales orders
HVAC parts

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