Jobs in Canada

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Added 14 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
Business reviews: Prepare and lead monthly and quarterly business reviews. Explain results, discuss performance drivers and recommend practical next steps.
Added 14 mins ago
TC
Senior Economic Development Officer
The City of Guelph
Guelph, ON
- Other
The Senior Economic Development Officer will be responsible for developing and leading economic development programs that enhance Guelph's position as a competitive and prosperous location…
Added 29 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full…
Added 29 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Toronto, ON
- Full-time
Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed…
Added 29 mins ago
A
Data Partnerships Manager
Arima
Toronto, ON
- Full-time
…monetize our B2B partner ecosystem. In this role, you will lead our partner distribution engine across two core pillars: commercializing our proprietary data assets through major data…
Added 29 mins ago
C
Sr. Software Engineer, UI Developer Tooling (Hybrid, New York)
CrowdStrike
Toronto, ON
- Full-time
We're looking for a Senior UI Platform Engineer to lead the design and build of the shared developer tooling foundation for our next-generation front end. It's a strategic role for someone…
Added 29 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full…
Added 29 mins ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc.
Toronto, ON
- $130,000 to $175,000 CAD / year
- Contract
Reporting to the SVP, Human Resources & Organizational Effectiveness, you will lead the development, implementation, and continuous improvement of learning programs that strengthen…
Added 29 mins ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
Lead commercialization and go-to-market strategies that strengthen positioning, enable distribution and improve adoption, engagement, revenue and profitability.
Added 29 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Markham, ON
- Full-time
Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed…
Added 29 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Lead architectural direction for security transformation programs, including identity modernization, cloud security, network segmentation, application security, data protection, and cyber…
Added 29 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Lead architectural direction for security transformation programs, including identity modernization, cloud security, network segmentation, application security, data protection, and cyber…
Added 29 mins ago
SL
Business Systems Consultant, Technical Change, Release Governance & Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Lead technical change-review discussions, ensuring that risks, dependencies, ownership, implementation sequencing, and go/no-go decisions are clearly documented.
Added 29 mins ago
Retail Keyholder
Clarks
Ottawa, ON
Clarks is looking for a Part Time Team Lead to join the team!
Added 29 mins ago
K
Manager, Grants and Government Assistance Practice
KPMG
Ottawa, ON · Oakville, ON · Kitchener, ON · Hamilton, ON
- Full-time
…government funding opportunities. Our team helps clients navigate programs across all levels of government including tax credits, grants, subsidies, expense reimbursements, and preferential…
Added 29 mins ago
Credit Operations Analyst
Stripe
Toronto, ON
…global credit operations team. As a Credit Analyst, you will lead complex operational processes, drive strategic programs, and architect growth-friendly solutions that reduce Stripe's…
Added 44 mins ago
A
Contrôleur principal de projets
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Do you want to play a key role in the financial success of large-scale industrial capital programs valued at $1 billion or more? We are looking for a hands-on cost control leader to…
Added 44 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 58 mins ago
SD
Pharmacist
Shoppers Drug Mart
Calgary, AB · Northeast Calgary, AB
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 58 mins ago
QG
Procurement Specialist – Mining
Quadra Group
Vaudreuil-Dorion, QC
- Full-time
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 58 mins ago
GP
Senior R&T Project Engineer – Aerospace
Global Partner Solutions
Montreal, QC
- Full-time
Schedule: Day shift
Added 58 mins ago
LD
Senior Project Engineer - Sustainment
Leonardo DRS
Bedford, QC
- Full-time
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 58 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 58 mins ago
MS
Senior Business Systems Analyst (TMS)
Metro Supply Chain
Mississauga, ON
- Full-time
…and the technical leadership capabilities of a TMS Technology Lead. This role is responsible for the end-to-end technology solution – from business requirements and solution architecture…
Added 58 mins ago
GP
EWIS Design Engineer / Senior EWIS Design Engineer
Global Partner Solutions
Quebec, QC
- Full-time
Work Arrangement: Hybrid, 2 days per week onsite; subject to change

Client Account Manager, BPO & Contact Centre

Toronto, ON, M2J 1R4, Canada

Competitive base salary of $100,000–$150,000 CAD, depending on experience, plus potential variable compensation. · Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Pay: Competitive base salary of $100,000–$150,000 CAD, depending on experience, plus potential variable compensation.
Job type: Full-time
Experience: A minimum of 5 years of experience in one or both of the following areas:
Posting language: English
Posted: Nov 11, 2026

Original job description

Own client relationships and help deliver stronger service.

Strong client relationships depend on clear communication, an understanding of the operation and reliable follow-through. At SinglePoint, you’ll bring these together to help clients achieve their service goals.

We’re looking for either an experienced Business Process Outsourcing (BPO) or contact-centre account manager, or a contact-centre operations leader ready to move into a dedicated client-management role.

As Client Account Manager, you’ll be the primary day-to-day contact for assigned BPO clients and the central point of coordination with our operational teams. You’ll understand what clients need, help determine what delivery requires, and keep people aligned on priorities, decisions and next steps. Your focus will be existing client relationships and service delivery.

What makes this opportunity compelling

Bring your account-management expertise to a role with direct ownership of client relationships, or build on your operations leadership experience to move into client management.
Work directly with client stakeholders and internal leaders on service performance, priorities and improvements.
Stay connected to the operation through a hybrid arrangement with 1–2 days each week at our North York site.

What you’ll own

Client relationships: Build trust through clear communication, sound judgment and reliable follow-through. Understand each client’s objectives and keep them informed about performance, risks and progress.
Requests and delivery coordination: Turn client requests into clear requirements, agreed priorities and realistic timelines. Coordinate with operations, workforce management, quality assurance, training and other support teams.
Business reviews: Prepare and lead monthly and quarterly business reviews. Explain results, discuss performance drivers and recommend practical next steps.
Performance improvement: Work with operational leaders to understand gaps against service-level agreements and key performance indicators. Coordinate improvement plans with clear actions, owners and measures of progress.
Escalations: Bring the right people together to resolve issues, communicate realistic recovery plans and follow actions through to completion.
Commitments and scope: Track decisions, deliverables and contractual obligations. Identify requests that change the agreed scope and coordinate the necessary review and approvals.
Billing coordination: Partner with finance and operations to check billing against agreed services, answer client questions and resolve discrepancies.
Client engagement: Attend onsite client meetings and business reviews as required, with flexibility to adjust your onsite schedule based on client needs.

What you bring

A minimum of 5 years of experience in one or both of the following areas:

BPO or contact-centre account management: Experience managing client relationships, coordinating service delivery, discussing performance and resolving escalations.
Contact-centre operations leadership: Experience leading teams or programs, improving performance and working with clients or senior stakeholders, with an interest in moving into client management.

Whichever path you bring, you’ll need:

A practical understanding of how staffing, scheduling, workforce management, quality assurance, coaching and training affect service delivery.
The ability to interpret performance data, work with operational teams to understand issues and explain findings clearly.
Ability to communicate effectively with internal teams and client stakeholders at all levels, up to and including executives, and to lead meetings, navigate difficult conversations and set realistic expectations.
Strong organization and follow-through, including the ability to influence teams and keep competing priorities moving.
Comfort working with service agreements, reporting tools, CRM systems and Microsoft Office.
Relevant postsecondary education or equivalent practical experience.

You may have developed your operational understanding through account management or operations leadership. Prior operations leadership is not required for experienced account managers.

About SinglePoint

SinglePoint Group International provides business process outsourcing and contact-centre services. We bring together people, technology and operational expertise to support the customer experiences of the brands we represent.

We protect your brand in moments that matter.

What We Offer

Competitive base salary of $100,000–$150,000 CAD, depending on experience, plus potential variable compensation.
Comprehensive employee benefits package.
Career growth and professional development opportunities.
A collaborative environment where your contributions and ideas matter.
Opportunities to work alongside experienced leaders and contribute to meaningful client relationships and business outcomes.

Our Work Culture

At SinglePoint, our core values - Integrity, Respect, Professionalism, Innovation, and Commitment - set us apart.

Autonomous: We trust your decision-making.
Progressive: Growth paths for proven talent.
Flexible: We focus on results, not rigid rules.
Innovative: Every idea matters.
Inclusive: Everyone is engaged, and everyone wins.

Apply Today

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates, as well as providing feedback during and after interview. All final hiring decisions are made by our Human Resources team and hiring managers.

This is a newly established role, not a replacement for an existing vacancy.

SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process. #HP

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Client Account Manager will serve as the primary day-to-day contact for BPO clients, coordinating with internal operational teams to ensure service delivery goals are met. They are responsible for managing client relationships, leading business reviews, and driving performance improvements through data-driven insights and effective communication.

Requirements

Candidates must have a minimum of 5 years of experience in BPO/contact-centre account management or operations leadership. The role requires strong organizational skills, the ability to interpret performance data, and proficiency in managing client expectations and service-level agreements.

Skills

Account management
BPO
Contact centre operations
Service delivery
Performance management
Workforce management
Quality assurance
Data analysis
Communication
Conflict resolution
Strategic planning
Business reviews
Stakeholder management
CRM systems
Microsoft Office

Benefits

Competitive base salary
Variable compensation
Career growth opportunities
Professional development

Visa sponsorship

Not detected in the job text

Keywords

BPO
Contact Centre
Account Management
Service Level Agreements
Key Performance Indicators
Workforce Management
Quality Assurance
Business Process Outsourcing
Client Relations
Performance Data
CRM
Microsoft Office
Operations Leadership
Business Reviews
Service Delivery
Stakeholder Management
Escalation Management
Contractual Obligations
Billing Coordination
Strategic Planning

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Work requirements

Jobs in Canada