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SinglePoint Group International Inc

Customer Service and Collections Representative

Toronto, ON, M2J 1R4, Canada

Hourly rate of $17.95 · Full-time

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Job details

Pay: Hourly rate of $17.95
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.

We are seeking dedicated and customer-focused Customer Service and Collections Representatives to join our team. As a Customer Service and Collections Representative, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.

Job Details:

The position starts November 11, 2026. Successful candidates MUST be available to start.

We offer the flexibility to work in a hybrid setting.

This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:

Monday-Friday: 8:00 am to 8:00 pm ET
Saturday: 9:00 am to 1:00 pm ET

Responsibilities:

Recover funds on past due accounts and negotiate payment arrangements
Maintain positive customer relationships for increased retention
Resolve disputes and complaints with exceptional customer service
Accurately update and manage customer records in the billing system
Contribute to departmental objectives for recovery, call quality, and productivity
Collaborate across departments and demonstrate problem-solving skills

What We Offer:

Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
Monthly contests with cash and prizes
Benefits/Health Care Spending Account
Perkopolis Discount Program
Career and Leadership Development
Comprehensive training and continuous development

Qualifications:

Minimum 1-year collections or call center experience
Excellent communication, negotiation, and computer skills
Responsive and adaptable to change
Strong time management and organizational skills
Proficiency in Microsoft applications

Compensation:

Hourly rate of $17.95

Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.#2

***SinglePoint uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check all folders. #HP

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More about this job

Responsibilities

The representative is responsible for recovering funds on past due accounts and negotiating payment arrangements while maintaining positive customer relationships. They must also resolve disputes, manage customer records in the billing system, and contribute to departmental recovery and quality objectives.

Requirements

Candidates must have a minimum of one year of experience in collections or a call center environment. Proficiency in Microsoft applications and strong communication, negotiation, and organizational skills are required.

Skills

Collections
Call center
Communication
Negotiation
Computer skills
Time management
Organizational skills
Microsoft applications
Problem-solving
Customer service
Dispute resolution
Account management

Benefits

Health Care Spending Account
Perkopolis Discount Program
Career and Leadership Development
Comprehensive training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collections
Accounts Receivable
Billing System
Microsoft Applications
Negotiation
Call Center
Retention
Dispute Resolution
Hybrid Work
Recovery
Time Management
Organizational Skills

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