Customer Service and Collections Representative
- Toronto, ON, M2J 1R4, Canada
Hourly rate of $17.95 · Full-time
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Job details
- Pay
- Hourly rate of $17.95
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.
We are seeking dedicated and customer-focused Customer Service and Collections Representatives to join our team. As a Customer Service and Collections Representative, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.
Job Details:
The position starts November 11, 2026. Successful candidates MUST be available to start.
We offer the flexibility to work in a hybrid setting.
This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:
- Monday-Friday: 8:00 am to 8:00 pm ET
- Saturday: 9:00 am to 1:00 pm ET
Responsibilities:
- Recover funds on past due accounts and negotiate payment arrangements
- Maintain positive customer relationships for increased retention
- Resolve disputes and complaints with exceptional customer service
- Accurately update and manage customer records in the billing system
- Contribute to departmental objectives for recovery, call quality, and productivity
- Collaborate across departments and demonstrate problem-solving skills
What We Offer:
- Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
- Monthly contests with cash and prizes
- Benefits/Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training and continuous development
Qualifications:
- Minimum 1-year collections or call center experience
- Excellent communication, negotiation, and computer skills
- Responsive and adaptable to change
- Strong time management and organizational skills
- Proficiency in Microsoft applications
Compensation:
- Hourly rate of $17.95
Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team!
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.#2
***SinglePoint uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check all folders. #HP
More about this job
Responsibilities
The representative is responsible for recovering funds on past due accounts and negotiating payment arrangements while maintaining positive customer relationships. They must also resolve disputes, manage customer records in the billing system, and contribute to departmental recovery and quality objectives.
Requirements
Candidates must have a minimum of one year of experience in collections or a call center environment. Proficiency in Microsoft applications and strong communication, negotiation, and organizational skills are required.
Skills
- Collections
- Call center
- Communication
- Negotiation
- Computer skills
- Time management
- Organizational skills
- Microsoft applications
- Problem-solving
- Customer service
- Dispute resolution
- Account management
Benefits
- Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Administrative
Keywords
- Customer Service
- Collections
- Accounts Receivable
- Billing System
- Microsoft Applications
- Negotiation
- Call Center
- Retention
- Dispute Resolution
- Hybrid Work
- Recovery
- Time Management
- Organizational Skills