Inside Sales
- Burlington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
- Proactively contact prospective customers, existing accounts, equipment rental companies, and end users to generate sales opportunities.
- Manage inbound sales inquiries and follow up on leads in a timely manner.
- Identify customer needs and recommend appropriate MEWP equipment solutions.
- Promote Sinoboom scissor lifts, boom lifts, and other product lines.
- Develop and maintain a pipeline of qualified sales opportunities.
- Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Maycur or similar expense systems is an asset.
- Prior Salesforce experience is an asset.
Direct Reports: 0
More about this job
Responsibilities
Generate sales opportunities by contacting prospective and existing customers, responding to inbound inquiries, following up on leads, and recommending suitable MEWP equipment. Support aftersales operations for the Canada region by managing warranty claims, coordinating expense submissions, and maintaining warranty and service documentation.
Requirements
Previous experience in inside sales, customer service, or administrative support is sought, with warranty-process experience preferred. Candidates should have strong organizational, communication, and problem-solving skills; proficiency with Microsoft Office and data-tracking tools is expected, while Maycur or similar expense-system experience and Salesforce experience are assets.
Skills
- Inside Sales
- Customer Service
- Warranty Claims Management
- Sales Lead Follow-Up
- Customer Needs Assessment
- Equipment Recommendations
- Sales Pipeline Management
- Organization
- Attention to Detail
- Communication
- Problem-Solving
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Salesforce
Benefits
- Dental Insurance
- Flexible Schedule
- Health Insurance
- Paid Time Off
- Vision Insurance
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Administrative
- Manufacturing
Keywords
- Inside Sales
- Customer Support
- Warranty Claims
- Expense Submissions
- Aftersales Operations
- Customer Satisfaction
- Sales Opportunities
- Inbound Sales Inquiries
- Lead Follow-Up
- MEWP Equipment
- Scissor Lifts
- Boom Lifts
- Sales Pipeline
- Warranty Documentation
- Service Documentation
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Tracking Tools
- Maycur
- Salesforce
- Machinery Manufacturing