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Added 5 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
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Added 12 hours ago
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- Full-time
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Added 17 hours ago
P
Contract Administrator
PACT
ON · Mississauga, Ontario
- Full-time
The Contract Administrator will support the effective management and administration of contracts across the program. This role is responsible for monitoring contract performance,…
Added 19 hours ago
GC
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Giffen Consulting Ltd.
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
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Added 22 hours ago
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Montreal, QC · Urban agglomeration of Montreal, QC
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Added 23 hours ago
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CRM Project Manager
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Office Administrator/Receptionist - In-Office, Toronto (Canada)
Info-Tech Research Group
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Added 1 day ago
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Associate Project Manager and Consultant
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Keep project plans, timelines and weekly status reports current, and raise blockers early
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
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Added 1 day ago
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Project Administrator
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Added 1 day ago
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Permanent part-time (3 hrs and 45 min per day) HR and Payroll Administrator
Prairie Valley School Division
Canada
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Added 1 day ago
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Senior Functional Analyst, Salesforce Retail CRM
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Accounts Payable Administrator
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Added 1 day ago
B
Facility Supervisor
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Added 1 day ago
B
Facility Manager III
BGIS
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Added 1 day ago
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Real Estate Lease Administrator
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The Real Estate Lease Administrator provides administrative and operational support to the Facilities & Real Estate team. This role is responsible for lease administration, landlord and…
Added 1 day ago
SG
Logistics Administrator
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Contribute to project implementation, process improvements, and system enhancements that drive operational efficiency and scalability.
Added 1 day ago
Logistics Administrator - Superior Gas Liquids
Superior Plus Propane Talent Acquisition
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Contribute to project implementation, process improvements, and system enhancements that drive operational efficiency and scalability.
Added 1 day ago
UC
Senior Contracts Administrator
Urbantech Consulting | A Division of Leighton-Zec Ltd.
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Added 1 day ago
RH
IT Systems Administrator
Robert Half
Vancouver, BC
- $90,000 to $100,000 CAD / year
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You have ten or more years of experience as an IT systems administrator

Sioux Lookout First Nations Health Authority

Analyst - Helpdesk II

Sioux Lookout, ON, P8T 0A7, Canada

Salary Range $62,867 to $84,442 per annum · Full-time

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Job details

Pay: Salary Range $62,867 to $84,442 per annum
Job type: Full-time
Listed closing date: Oct 23, 2026
Experience: Minimum 5+ years of progressive experience in an IT support role, including experience handling escalated or advanced technical issues
Posting language: English
Posted: Oct 9, 2026

Original job description

Act as the escalation point for the Help Desk (Level 1) team, providing advanced troubleshooting for computer connectivity, hardware, software, and network issues. Administer Microsoft admin portals and Mobile Device Management (MDM) systems, and support IT projects from planning through completion. Maintain a SLFNHA Inventory of computer assets and ensure Asset tagging. Setup and update new and existing computer workstations.

Salary Range $62,867 to $84,442 per annum

Location: Sioux Lookout

Hours of Work: Mon to Fri 08:30 to 16:30 with on-call responsibilities

Application Deadline: October 23, 2026

Qualifications:

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).
Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.
Post secondary education or diploma/degree in Information Technology or Computer Science, or equivalent working experience
IT related certifications (e.g. Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Network+, Security+, ITIL Foundation, or PMP/CAPM) are a definite asset
Minimum 5+ years of progressive experience in an IT support role, including experience handling escalated or advanced technical issues
Demonstrated experience administering Microsoft admin portals, including the Microsoft 365 admin center, Exchange admin center, Azure AD/Entra ID, and Intune
Hands on experience with Mobile Device Management (MDM) platforms, including device enrollment, configuration profiles, and compliance policy management
Project management skills, including planning, coordinating and tracking IT projects such as system rollouts, upgrades and migrations
Experience managing Active Directory and/or Azure Active Directory, including user accounts, groups, and permissions
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting
Exposure to server administration and virtualization (Windows Server, Hyper V or VMware) is an asset
Understanding of backup, disaster recovery, and cybersecurity best practices, including endpoint protection and patch management
Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical problems
Excellent communication skills, with the ability to explain technical concepts to non technical audiences and mentor junior staff
Ability to manage multiple priorities and projects independently in a fast paced environment
Experience with asset management and hardware tracking, including purchase orders (P.O.)

Roles and Responsibilities:

Act as the escalation point for technical issues escalated by Help Desk (Level 1) Technicians that require advanced troubleshooting or specialized knowledge
Diagnose and resolve complex hardware, software, network, and system issues beyond the scope of Level 1 support
Administer and maintain Microsoft 365 admin portals, including user and license management, Exchange, SharePoint, Teams, and security and compliance settings
Manage and maintain Mobile Device Management (MDM) solutions, including enrolling and configuring workstations, laptops, tablets, and mobile devices, and enforcing compliance and security policies
Assist in coordinating IT projects such as system upgrades, software rollouts, and technology migrations, including planning timelines, resources, and stakeholder communication
Manage Active Directory and Azure AD (Entra ID) accounts, security groups, and permissions in line with organizational policy
Configure, maintain, and troubleshoot network infrastructure components such as switches, routers, firewalls, and wireless access points as required
Monitor system performance, security alerts, and backup jobs, and respond to and remediate issues in a timely manner
Develop and maintain technical documentation, standard operating procedures, and knowledge base articles to support Level 1 staff
Mentor, train, and provide technical guidance to Help Desk (Level 1) Technicians to support their growth and improve first contact resolution
Assist in evaluating new technologies, tools, and vendors, and provide recommendations for improving IT service delivery
Support server administration tasks and assist with maintaining backup and disaster recovery readiness
Keep accurate records of IT assets, including hardware, software, and other equipment, and maintain the inventory tracking system
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization and/or clients
Participate in an on call rotation to provide after hours support as required
Provide assistance when required and any other duties as assigned

Working Conditions

Ability to work flexible hours, including early starts, late finishes, nights, and weekends
Prolonged sitting at a desk and extended use of computer screens and a headset
After-hours work as part of a rotating on-call roster
Overtime may be required to meet operational needs
Some travel to FN communities in Sioux Lookout region and or Thunder Bay may be required

About Working with Us

The Sioux Lookout First Nations Health Authority (SLFNHA) serves 33 First Nation communities in the Sioux Lookout region in Ontario, Canada. Mandated by the leadership in these communities, our organization is dedicated to strengthening First Nations by contributing in unique ways to a strong health system for the Anishinabe.

We value respect, relationships, culture, equality and fairness. Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

We offer competitive and comprehensive employment benefits to Full-Time employees:

Health and dental benefits
Competitive time off plans that increase with years of service
Pension plan & comprehensive insurance coverage
Fitness reimbursement program
Professional development opportunities
Relocation assistance

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More about this job

Responsibilities

Act as the escalation point for the Help Desk team by providing advanced troubleshooting for hardware, software, and network issues. Manage IT projects, administer Microsoft admin portals, and maintain computer asset inventory.

Requirements

Requires a minimum of 5 years of progressive experience in an IT support role and a post-secondary diploma or degree in Information Technology or Computer Science. Candidates must demonstrate proficiency in Microsoft 365, MDM platforms, and networking fundamentals.

Skills

Help desk support
Advanced troubleshooting
Microsoft 365 administration
Mobile device management
Active directory
Azure AD
Network infrastructure
Project management
Hardware asset management
Technical documentation
Mentoring
System administration
Cybersecurity best practices
Disaster recovery
Virtualization
Communication skills

Benefits

Health and dental benefits
Competitive time off plans
Pension plan
Comprehensive insurance coverage
Fitness reimbursement program
Professional development opportunities
Relocation assistance

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
Microsoft 365
Exchange
Azure AD
Entra ID
Intune
MDM
Active Directory
TCP/IP
DNS
DHCP
VPN
Windows Server
Hyper-V
VMware
Endpoint protection
Patch management
ITIL
CompTIA Network+
Security+
PMP
CAPM
Asset management
Project management
Virtualization
Disaster recovery
Cybersecurity
Hardware tracking
Technical support
System administration

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