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Added 6 mins ago
A
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- Full-time
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Business Analyst, RBC Amplify 2027, Vancouver
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Business Analyst, RBC Amplify 2027, Calgary
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Sioux Lookout First Nations Health Authority

Analyst - IT Helpdesk

Sioux Lookout, ON, P8T 0A7, Canada

Salary Range: $56,576 - $75,992 · Full-time

This date has passed. Check with the employer before applying.

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Job details

Pay: Salary Range: $56,576 - $75,992
Job type: Full-time
Listed closing date: Oct 23, 2026
Experience: Minimum 3-5 years experience in IT/Help Desk Support
Posting language: English
Posted: Oct 9, 2026

Original job description

Act as a central hub for any questions (Help Desk) on computer connectivity, usage, preventative maintenance and installation of software. Maintain a SLFNHA Inventory of computer assets and ensure Asset tagging. Setup and update new and existing computer workstations.

Salary Range: $56,576 - $75,992

Job Type: full-time existing position

Location: Sioux Lookout

Application Deadline: October 23, 2026

Qualifications:

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).
Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.
Minimum Grade 12 and/or post-secondary education in IT or equivalent working experience
IT related certifications, a definite asset
Minimum 3-5 years experience in IT/Help Desk Support
Have working knowledge of help desk systems, Windows systems, OSX systems and Microsoft Office 365 is a definite asset
Ability to explain technical concepts and theories to non-technical audiences
Strong customer service and troubleshooting skills
Experience with asset management and hardware tracking, including purchase orders (P.O.)

Roles and Responsibilities:

Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile, (ex: password resets, onboarding new employees and granting system access as per group policies). Identify technical problems on a given interaction
Create, solve and close Service tickets or Incident tickets when required.
Performing the initial level of problem identification and attempting to resolve when appropriate.
Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization
Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions
Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements
Performing follow-up on Incident tickets to ensure end-user satisfaction
Update Windows based user computers.
Setup and configuration of SLFNHA workstations, laptops and tablets for use by SLFNHA employees
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization and/or clients.
Keep accurate records of all IT assets, including hardware, software, and other equipment.
Regularly update the inventory database or tracking system to reflect changes in stock levels, additions, and disposals.
Assign unique identifiers or barcodes to each IT asset for easy tracking.
Monitor the movement and location of assets within the organization.
Conduct regular audits to ensure that the physical inventory matches the records.
Verify the condition and functionality of equipment during audits.
Collaborate with the IT team to track newly acquired IT assets and update the inventory accordingly.
Assist in the receiving and documentation of new equipment.
Manage the retirement or disposal process for outdated or non-functional equipment.
Provide assistance when required and any other duties as assigned

Working Conditions

Ability to work flexible hours, including early starts, late finishes, nights, and weekends
Prolonged sitting at a desk and extended use of computer screens and a headset
After-hours work as part of a rotating on-call roster
Overtime may be required to meet operational needs

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.

We offer competitive and comprehensive employment benefits to Full-Time employees:

Pension plan
Fitness reimbursement program
Comprehensive insurance coverage
Professional development opportunities
Relocation assistance

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More about this job

Responsibilities

The analyst will serve as the central point of contact for IT help desk requests, including hardware setup, software installation, and troubleshooting. They are also responsible for maintaining accurate records of IT assets and managing the inventory lifecycle.

Requirements

Candidates must have a minimum of 3-5 years of IT help desk experience and at least a Grade 12 education or equivalent post-secondary training. Strong troubleshooting skills and familiarity with Windows, OSX, and Microsoft Office 365 are required.

Skills

Help desk support
Troubleshooting
Customer service
Asset management
Hardware tracking
Windows systems
OSX systems
Microsoft Office 365
Technical documentation
Inventory management
Software installation
Preventative maintenance
Service tickets
Incident management
Communication skills

Benefits

Pension plan
Fitness reimbursement program
Comprehensive insurance coverage
Professional development opportunities
Relocation assistance

Visa sponsorship

Not detected in the job text

Keywords

IT Helpdesk
Asset tagging
Preventative maintenance
Workstation setup
Windows
OSX
Microsoft Office 365
Service tickets
Incident tickets
Inventory database
Hardware tracking
Purchase orders
Troubleshooting
Customer service
Technical support
Onboarding
System access
Group policies
Service level agreements
IT assets
Barcodes
Audits
Retirement
Disposal
On-call

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