Closed listing
Help Desk Analyst
- AB, Canada
- Alberta, Canada, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Title: Help Desk Analyst
Location: Alberta - Onsite
Education
Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent...
Other
Eligibility for Enhanced Security Clearance
Work Experience
Experience as an Application Help Desk Analyst in working with external stakeholders
Experience in user identity verification processes, and maintaining user IDs
Experience in utilization of any of the following Help Desk software or equivalency
Experience working directly with clients, and coordinating with both external
Experience working on supporting multiple applications for various stakeholders at one
Experience working with Microsoft Office tool suites.
Nice to Have
Work Experience
Experience developing and delivering user manuals and training materials.
Experience documenting user requirements, business processes, and workflows.
Experience in planning/performing/monitoring User acceptance testing.
Experience providing end user operational system support, including data
Experience supporting web-based systems with knowledge of various internet browsers
Microsoft SharePoint 2005 and higher - Experience with the design, dev
Interested candidates Please share your updated resume to harish.a@siriinfoinc.com
More about this job
Responsibilities
Provide application help desk and operational support to users and external stakeholders across multiple applications. Verify user identities, maintain user IDs, coordinate client support, and assist with documentation, training, and user acceptance testing.
Requirements
A bachelor’s degree or diploma in IT, Computer Science, Mathematics, or Engineering, or equivalent, is requested, along with eligibility for enhanced security clearance. Experience with application help desk support, identity verification, help desk software, client coordination, multiple applications, and Microsoft Office is sought; experience creating training materials, documenting processes, supporting web systems, and SharePoint is an asset.
Skills
- Application Help Desk Support
- External Stakeholder Support
- User Identity Verification
- User ID Management
- Help Desk Software
- Client Support
- Multi-Application Support
- Microsoft Office
- User Manual Development
- Training Material Development
- Requirements Documentation
- Workflow Documentation
- User Acceptance Testing
- End-User Operational Support
- Microsoft SharePoint
Visa sponsorship
Not detected in the job text
Hiring contact email
harish.a@siriinfoinc.com
Categories
- Technology
- Customer Service & Support
Keywords
- Application Help Desk
- External Stakeholders
- Identity Verification
- User ID Management
- Help Desk Software
- Client Support
- Microsoft Office
- User Manuals
- Training Materials
- User Requirements
- Business Processes
- Workflows
- User Acceptance Testing
- End-User Support
- Data Support
- Web-Based Systems
- Internet Browsers
- Microsoft SharePoint
- Enhanced Security Clearance