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Siri InfoSolutions, Inc.

Technical Support Engineer

ON, Canada
Ontario, Canada, Canada

Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Hiring: Technical Support Engineer

💼 Role: Technical Support Engineer

🎯 Focus: Linux Administration | Monitoring | ITIL | Incident & Change Management

Role Overview

Looking for an experienced Linux Systems / Production Support professional with strong Linux administration, troubleshooting, monitoring, and ITIL-based incident and change management experience.

Must-Have Skills

Strong Linux Administration & Troubleshooting
Git / GitHub
Zabbix Monitoring Platform
Strong understanding of ITIL
Incident & Change Management
ServiceNow for incident/change management

Nice to Have

Python – Basic to Intermediate
JFrog Artifactory
Atlassian Tools – Jira & Confluence/Wiki
Jira/Atlassian administration experience
Terraform
Bash / PowerShell scripting
IBM Developer Platforms:
IBM DataStage
IBM UrbanCode
IBM WebSphere MQ (WebMQ)

Key Responsibilities

Perform Linux system administration, troubleshooting, and operational support
Monitor system health and performance using Zabbix
Investigate and resolve production incidents
Manage incidents and changes following ITIL processes
Work with ServiceNow for incident, problem, and change management
Support automation and scripting initiatives
Collaborate with development, infrastructure, and application support teams
Maintain system documentation and operational procedures
Support deployment and configuration activities using relevant tools

Interested candidates Please share your updated resume to harish.a@siriinfoinc.com

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More about this job

Responsibilities

Administer and troubleshoot Linux systems, monitor system health with Zabbix, and investigate and resolve production incidents. Manage incidents and changes using ITIL processes and ServiceNow, support automation and deployments, and maintain operational documentation while collaborating with development, infrastructure, and application support teams.

Requirements

The role requires strong Linux administration and troubleshooting skills, experience with Git or GitHub and Zabbix, and a strong understanding of ITIL incident and change management using ServiceNow. Python, JFrog Artifactory, Atlassian tools, Terraform, scripting, and IBM developer platforms are listed as additional or desirable experience.

Skills

Linux Administration
Linux Troubleshooting
Git
GitHub
Zabbix
ITIL
Incident Management
Change Management
ServiceNow
Python
JFrog Artifactory
Jira
Confluence
Terraform
Bash
PowerShell

Visa sponsorship

Not detected in the job text

Hiring contact email

harish.a@siriinfoinc.com

Keywords

Linux Administration
Linux Troubleshooting
Production Support
Git
GitHub
Zabbix
ITIL
Incident Management
Change Management
Problem Management
ServiceNow
Python
JFrog Artifactory
Jira
Confluence
Atlassian Administration
Terraform
Bash
PowerShell
IBM DataStage
IBM UrbanCode
IBM WebSphere MQ
Monitoring
System Administration
Automation
Deployment
Configuration Management
Operational Documentation

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