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Technical Support Engineer
- Toronto, ON, Canada
Contract
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The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Location: [Toronto ON]
Project OverviewOur client is a globally recognized institutional investment management organization managing investments across public and private equity, real estate, infrastructure, fixed income, and other major asset classes.
We are seeking a Technical Support / Platform Support Engineer to provide L1/L2 support for a technology platform, troubleshoot incidents, collaborate with technical stakeholders, and ensure timely resolution of production issues.
Responsibilities- Provide L1/L2 technical support, troubleshoot platform issues, and manage incidents through resolution.
- Monitor systems, investigate issues, perform root-cause analysis, and escalate complex problems to L3 teams when required.
- Collaborate with application, infrastructure, and business stakeholders to gather information and drive timely issue resolution.
- Support incident and change management processes and maintain detailed technical documentation.
- Git / GitHub
- Strong Linux administration and troubleshooting
- Zabbix monitoring
- ITIL framework and processes
- ServiceNow – Incident & Change Management
- Python – Basic to Intermediate
- JFrog Artifactory
- Atlassian tools – Jira, Confluence/Wiki; user and administrator experience
- Terraform
- Bash / PowerShell scripting
- IBM platforms/tools such as DataStage, UrbanCode, and WebMQ
- Strong troubleshooting and problem-solving skills
- Good communication and stakeholder management
- Ability to work in a fast-paced production support environment
- Strong attention to detail and ownership of incidents
- Collaborative approach with a focus on service quality and continuous improvement
More about this job
Responsibilities
Provide L1/L2 technical support for the platform, monitor systems, troubleshoot incidents, investigate root causes, and escalate complex issues to L3 teams. Coordinate with application, infrastructure, and business stakeholders to resolve production issues, support incident and change management, and maintain technical documentation.
Requirements
The role requires experience with Git/GitHub, Linux administration and troubleshooting, Zabbix, ITIL processes, and ServiceNow incident and change management. Strong problem-solving, communication, stakeholder management, attention to detail, and ownership are expected; Python, Artifactory, Atlassian tools, Terraform, scripting, and IBM tools are advantageous.
Skills
- Git
- GitHub
- Linux Administration
- Linux Troubleshooting
- Zabbix
- ITIL
- ServiceNow
- Incident Management
- Change Management
- Python
- JFrog Artifactory
- Jira
- Confluence
- Terraform
- Bash
- PowerShell
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Finance & Accounting
Keywords
- Technical Support
- Platform Support
- L1/L2 Support
- Production Support
- Incident Management
- Change Management
- Root-Cause Analysis
- Linux Administration
- Linux Troubleshooting
- Git
- GitHub
- Zabbix
- ITIL
- ServiceNow
- Python
- JFrog Artifactory
- Jira
- Confluence
- Terraform
- Bash
- PowerShell
- DataStage
- UrbanCode
- WebMQ
- Institutional Investment Management