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Added 13 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Burnaby, BC
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 24 mins ago
N
Pre-Sales Consultant - Commercial Real Estate Software
Nakisa
Montreal, QC
- Full-time
…be on the front lines of this transformation. Think of it as part product strategist, part customer advisor, part storyteller. Your mission? Help Global 2000 clients visualize what’s…
Added 42 mins ago
1
Senior Corporate Legal Counsel, Operations
123Dentist
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
Act as a trusted advisor to senior leadership on key legal risks and the implications of business strategies and initiatives
Added 58 mins ago
C
Associate Financial Advisor
CIBC
Grimsby, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 1 hour ago
R
Client Advisor Intern
RBC
Burnaby, BC
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
R
Client Advisor Intern
RBC
Burnaby, BC
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
C
Associate Financial Advisor
CIBC
London, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 1 hour ago
K
Consult Associate Partner-DWS
Kyndryl
Toronto, ON · Montreal, QC
- Full-time
Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
Added 1 hour ago
K
Consult Associate Partner-Resiliency
Kyndryl
Toronto, ON · Montreal, QC
- Full-time
Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
Added 1 hour ago
Manager Portfolio Management - IPC Private Wealth and IPC One
The Canada Life Assurance Company
Toronto, ON · ON
…individual contributor role centred on reviewing and approving advisor-proposed portfolios within established managed account programs, rather than selecting securities or independently…
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 2 hours ago
R
Client Advisor
RBC
Edson, AB
- Part-time
Client Advisor Intern – Job ID Code 2251 | Client Advisor – Job ID Code 2252
Added 2 hours ago
B
Investment Centre Advisor
BMO
Saint John, NB · Fredericton, NB · Halifax, NS · Nova_Ctr
- Full-time
A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Responsible for building, managing and growing a portfolio of mass…
Added 2 hours ago
IW
Estate and Insurance Specialist
IG Wealth Management
Quebec, QC
- Full-time
…high-value clients and complex cases. The EIS integrates into the Advisor’s practice and handles the entire process for all cases to identify solutions that fit the client’s financial plan,…
Added 3 hours ago
T
Enterprise Client Account Manager
Teleperformance
Toronto, ON
- Full-time
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 3 hours ago
RJ
Portfolio Associate, Advisory
Raymond James Ltd.
Toronto, ON
- Full-time
…ability to work within deadlines both independently and as part of a team, proven effective time management skills, and a focus on customer…
Added 3 hours ago
R
Client Advisor
RBC
Virden, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 3 hours ago
MU
Clinic Manager
McGill University
Montreal, QC
- Full-time
…manages labour related matters in collaboration with the HR Advisor and the Associate Director of Administration ; provides staff development, learning and team-building…
Added 3 hours ago
Director, Investment Solutions - Tangerine
Scotiabank
ON · Toronto, ON
…enabling Tangerine’s investment solutions offering across all client segments and channels. This role combines forward-looking product development, ongoing portfolio management, as well as…
Added 3 hours ago
C
Associate Financial Advisor
CIBC
Oakville, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 3 hours ago
C
Associate Financial Advisor
CIBC
Kamloops, BC
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 3 hours ago
MH
Senior Associate, Business Advisory
McGovern Hurley LLP
Toronto, ON
- Full-time
…Day for the Business Advisory Group (BAG), creating dedicated time to collaborate, connect, and learn…
Added 3 hours ago
D
Senior Manager
Deloitte
Toronto, ON
- Full-time
You will serve as a trusted advisor to executive clients, leading them through their most complex Business and Organizational Transformation programs. You understand that strategy is…
Added 3 hours ago
WF
Insurance Advisor
Western Financial Group
Nanton, AB
- Contract
As an Insurance Advisor you are responsible for meeting sales targets through quotes and by referring new business. Every day you will be build lasting relationships with your customers,…
Added 3 hours ago
A
Microsoft Technology Account Lead - Senior Manager - Resources Industry
Avanade
Calgary, AB
- Full-time
…solutioning, and delivery, leading conversations with senior client stakeholders to define where and why Microsoft technology can unlock business value. You will act as a trusted advisor…

Sirva

Bilingual Relocation Advisor 1 (French/English)

Ottawa, ON, Canada

$21.63 CAD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $21.63 CAD / hour
Posting language: English
Posted: Oct 6, 2026

Original job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

*Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.

To be successful in this position you:

You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
Are a self-starter with initiative and have the drive to succeed
Are able to work independently as well as in a team environment; use your judgement to make sound decisions
Are bilingual, which is highly advantageous
Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

Position Title: Relocation Advisor I
Salary Range: $21.63 CAD/HR
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

Apply About employer

More about this job

Responsibilities

The Relocation Advisor serves as the primary point of contact for Government of Canada transferees, providing guidance on relocation policies and benefits. They are responsible for managing expense claims, updating relocation files, and delivering planning sessions via phone or video call.

Requirements

Candidates must possess strong customer service and communication skills with the ability to work in a fast-paced environment. An Enhanced Security Clearance from the Government of Canada is a mandatory requirement for this role.

Skills

Customer service
Communication skills
Time management
Expense management
Administrative support
Bilingualism
Problem solving
Data entry
Attention to detail
Conflict resolution
Organization
Interpersonal skills

Benefits

Medical plans
Dental plans
Retirement plan
RRSP employer match
Life insurance
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Relocation services
Government of Canada
Expense management
Customer support
Security clearance
Administrative tasks
Policy guidance
Client relations
Bilingual
Case management
Service level agreements
Data management
Inbound calls
Outbound calls
Digital platforms

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