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Added 4 mins ago
Senior Manager, Business Strategy
Bell
Toronto, ON
…modern contact center architectures (e.g., Google CCaaS, CCAI, agent desktop automation, conversational…
Added 4 mins ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
…prototype to production-grade agentic workflows (such as multi-agent systems and Model Context Protocol servers) that deliver measurable ROI. Along the way, you will mentor a paired…
Added 4 mins ago
HB
Night Auditor
Horseshoe Bay Resort
London, ON
- Part-time
…responsible for all night audit requirements and any guest service agent activities during your shift. Primary responsibilities include, but are not limited to, reconciling all hotel…
Added 19 mins ago
E
US Corporate Tax - Calgary - Senior Manager
EY
Calgary, AB
- Full-time
U.S. CPA designation, or an IRS enrolled agent
Added 19 mins ago
AA
Spécialiste de la chaîne d'approvisionnement et Qualité / Supply Chain Quality Specialist (SCQS)
Airbus Aircraft
Montreal, QC
- Full-time
…conjointement avec multiple équipes (ing., méthode, acheteur, agent chaîne d’approvisionnement) et certains collègues d'Airbus basée à…
Added 19 mins ago
FM
Mortgage Agent
FIN Mortgage
Toronto, ON · Scarborough, ON
- Full-time
Role Description The Mortgage Agent role at FIN Mortgage is a full-time hybrid position based in Scarborough, ON, with flexibility for some work-from-home days. In this role, the Mortgage…
Added 20 mins ago
UO
Security Agent
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Security Coordinator and as required, to the on-duty Patrol Services Division Sergeants, the Security Agent is the “eyes and ears” of the University community. They will be…
Added 20 mins ago
IF
Bilingual Credit Analyst
Iceberg Finance Group
Toronto, ON
- Full-time
This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent.
Added 34 mins ago
P
Finance Director
Perennial
Toronto, ON
- Full-time
Act as a change agent to reimagine and modernize the finance function from the ground up, delivering strategic insights and building a nimble, high-impact team
Added 34 mins ago
Assistant Manager - Corporate Credit, Lending Services (GWO)
Scotiabank
Toronto, ON
…maintenance of corporate lending facilities where the Bank acts as Agent, Participant Lender, or Direct Lender. The role ensures the accurate setup, servicing, and management of syndicated…
Added 34 mins ago
RN
Guest Services Agent
RIPLEY'S NIAGARA WATER PARK RESORT LTD.
Niagara Falls, ON
- Up to $18.6 CAD / hour
- Part-time
The Guest Services Agent welcomes and registers guests, verifies payment and credit, assigns rooms, and assists with reservations. They also answer questions about lodge services, relay…
Added 34 mins ago
IT Support Technician III / Senior Technician
Cosmetic Physician Partners
Montreal, QC
RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.
Added 34 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Shawinigan, QC · Caisse Desjardins du Centre-de-la-Mauricie
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 34 mins ago
CG
Production Technical Lead
C.H. Guenther & Son
Concord, ON
- Full-time
Change agent with strong analytical abilities.
Added 49 mins ago
UO
Security Agent
University of Alberta
AB · Edmonton, AB
- Full-time
Reporting to the Security Coordinator and as required, to the on-duty Patrol Services Division Sergeants, the Security Agent is the “eyes and ears” of the University community. They will be…
Added 49 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
…dashboards, alerting systems, investigator tools, QA/review tools, agent performance…
Added 50 mins ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Mississauga, ON · Halifax, NS · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 50 mins ago
A
Senior Manager, QC Microbiology
AbCellera
Vancouver, BC
- $135,000 to $170,000 CAD / year
Providing technical and strategic SME leadership for GMP cell banking, in-process bulk adventitious agent testing, including mycoplasma and viral testing, and other microbiological assays
Added 50 mins ago
Product Architect, AI (Auth0)
Okta
Toronto, ON
…A2A, agentic commerce, delegated authorization, and emerging agent identity standards) into secure, practical product capabilities that customers can adopt with…
Added 1 hour ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…components. They will also feature advanced RAG pipelines and multi-agent workflows. Evaluation and benchmarking frameworks to measure AI system quality, reliability, and performance are…
Added 1 hour ago
AC
Product Manager - CCT Customer Care Experience and Platform Insights
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Act as a visible product partner and change agent, helping drive adoption, continuous improvement, and measurable customer experience outcomes.
Added 1 hour ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…dashboards, alerting systems, investigator tools, QA/review tools, agent performance…
Added 1 hour ago
FI
Operations Agent
FP Inc.
Montreal, QC
- $22 to $26 CAD / hour
- Contract
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 1 hour ago
A
Senior Manager, QC Microbiology
AbCellera
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
Providing technical and strategic SME leadership for GMP cell banking, in-process bulk adventitious agent testing, including mycoplasma and viral testing, and other microbiological assays

Sirva

Relocation Advisor 1

Ottawa, ON, Canada

$21.63 CAD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $21.63 CAD / hour
Posting language: English
Posted: Oct 6, 2026

Original job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

*Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.

To be successful in this position you:

You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
Are a self-starter with initiative and have the drive to succeed
Are able to work independently as well as in a team environment; use your judgement to make sound decisions
Are bilingual, which is highly advantageous
Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

Position Title: Relocation Advisor I
Salary Range: $21.63 CAD/HR
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

Apply About employer

More about this job

Responsibilities

The Relocation Advisor serves as the primary point of contact for Government of Canada transferees, providing guidance on relocation policies and managing expense claims. They are responsible for delivering planning sessions, maintaining accurate relocation files, and resolving transferee issues in a timely manner.

Requirements

Candidates must possess strong customer service and communication skills, with the ability to work effectively in a fast-paced environment. An Enhanced Security Clearance from the Government of Canada is a mandatory requirement for this position.

Skills

Customer service
Communication skills
Time management
Expense management
Administrative support
Problem solving
Data entry
Bilingualism
Attention to detail
Organization
Interpersonal skills

Benefits

Medical plans
Dental plans
Retirement plan
RRSP employer match
Life insurance
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Relocation services
Government of Canada
Expense management
Customer service
Security clearance
Administrative support
Policy guidance
Transferee support
Client relations
Service level agreements
Data management
Communication
Time management
Bilingual
Mobility programs

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