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Added 3 hours ago
AF
CLEANING OFFICER
Alpha Facilities Group
NB · Chiasson Office, NB
- Part-time
We are seeking a reliable and detail-oriented Cleaning Officer to join our Facilities team. This role is responsible for maintaining high standards of cleanliness, hygiene, and presentation…
Added 3 hours ago
SN
Administrative Officer
Squamish Nation
BC
- $53,788 to $67,235 CAD / year
- Full-time
…team-oriented environment? Squamish Nation is seeking an Administrative Officer to join the Ayás Ménmen Child & Family Support Services Department within Nexwnínlhewá7nem Ch'áwch’aw People…
Added 6 hours ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Edmonton, AB
The Officer, Human Resources Business Partner (HRBP) acts as the primary point of contact in providing frontline end-to end HR services to a broad range of clients (primarily managers and…
Added 8 hours ago
CP
Officer, Human Resources Business Partner (Field)
Canada Post / Postes Canada
AB · Edmonton, AB
- Full-time
The Officer, Human Resources Business Partner (HRBP) acts as the primary point of contact in providing frontline end-to end HR services to a broad range of clients (primarily managers and…
Added 9 hours ago
GO
Supervisor
Government of Manitoba
Winnipeg, MB
- Full-time
Leadership experience including supervising, onboarding, training and scheduling a team responsible for providing frontline client services through multiple channels.
Added 9 hours ago
TS
Administrative Assistant/Kettle Coordinator
The Salvation Army in Canada
Parksville, BC
- Part-time
…management calendar (property maintenance log, lease contracts, services contracts,…
Added 10 hours ago
TS
Administrative Assistant/Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Parksville, BC · Mount Arrowsmith Corps - Office
- Part-time
…management calendar (property maintenance log, lease contracts, services contracts,…
Added 11 hours ago
WH
Quality Improvement Coordinator
Wellness HealthCare
AB
- Full-time
Immediate Supervisor Title:Chief Compliance Officer (CCO)
Added 11 hours ago
Trust Officer, Scotiatrust - Kelowna, BC
Scotiabank
Kelowna, BC
As a Trust Officer working in a Scotia Wealth Management office, you are a trusted and experienced relationship manager supporting the company's strategy and revenue goals by profitably…
Added 11 hours ago
Derivatives Clearing Officer
Scotiabank
Toronto, ON
As a Derivatives Clearing Officer, you will provide support for exchange traded options and backup and support for all functions within the Contracts & Options departments. You will also…
Added 12 hours ago
AS
Personal Banking Officer
Alterna Savings
Toronto, ON
- Full-time
The Personal Banking Officer is the lead role involved in outbound, banker-initiated contact of members using in branch renewal lists, branch and marketing lead lists. The focus of this…
Added 12 hours ago
LO
Statistical Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Analysis and Visualization, the Statistical Officer provides non-partisan statistical services, data analysis and data visualization to support the…
Added 12 hours ago
BC
Executive Advisor, Legal Services
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
…redirect issues as appropriate in absence of the Interim Legal Services…
Added 12 hours ago
EC
Security Officer Cas
EHN Canada
Regina, SK
- $20 to $22 CAD / hour
- Full-time
…elevated and unique needs. This facility provides essential services to people who require specialized emergency shelter support, where clients are accommodated based upon an assessment of…
Added 12 hours ago
Bilingual Credit Card Collections Officer - Tangerine - Ottawa or Toronto
Scotiabank
Toronto, ON
As a Collections Officer, you will be responsible for managing delinquent accounts within Tangerine’s Credit Card portfolio. You will work directly with clients to understand their…
Added 12 hours ago
T
Business Banking Specialist
TD
Montreal, QC
- Full-time
…Business Account opening, Term and Trust Products and Signing officer Changes needs and ensure customer problems as it relate to Business Account Openings and Business signing Officer…
Added 13 hours ago
T
Bilingual Credit Card Collections Officer - Tangerine - Ottawa or Toronto
Tangerine
Toronto, ON
- Full-time
As a Collections Officer, you will be responsible for managing delinquent accounts within Tangerine’s Credit Card portfolio. You will work directly with clients to understand their…
Added 13 hours ago
OP
Evidence Control Attendant
Ottawa Police Service
Ottawa, ON
- Full-time
Provide client-centred service to a variety of internal and external community partners as well as members of the general public.
Added 13 hours ago
Legal & Compliance Specialist
WF Group Inc.
Toronto, ON · Kitchener, ON
Reporting to the Chief Financial Officer, you will serve as a central resource for contract review and governance, corporate compliance, external legal coordination, client qualification…
Added 13 hours ago
CB
Regulations Enforcement Officer- City Of Kelowna
Commissionaires BC
Kelowna, BC
- Full-time
Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local…
Added 14 hours ago
K
Security Supervisor - Retail - Full time
Kandor
Hamilton, ON
- Full-time
Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean…
Added 14 hours ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
…the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative…
Added 14 hours ago
S
Relocation Advisor 1
Sirva
Ottawa, ON
- $21.63 CAD / hour
…the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative…
Added 15 hours ago
HC
Sales Director, Canada
Harris Computer
ON
- Full-time
…delivering against agreed revenue targets for SaaS and Professional Services, across the defence sector and the wider Canadian public…
Added 15 hours ago
TS
Christmas Admin Assistant
The Salvation Army in Canada
Saskatoon, SK
- Full-time
This position reports directly to the Community Services Team lead or Corps Officer

Sirva

Relocation Advisor 1

Ottawa, ON, Canada

$21.63 CAD / hour

Apply About employer

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Job details

Pay: $21.63 CAD / hour
Posting language: English
Posted: Oct 6, 2026

Original job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

*Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.

To be successful in this position you:

You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
Are a self-starter with initiative and have the drive to succeed
Are able to work independently as well as in a team environment; use your judgement to make sound decisions
Are bilingual, which is highly advantageous
Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

Position Title: Relocation Advisor I
Salary Range: $21.63 CAD/HR
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

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More about this job

Responsibilities

The Relocation Advisor serves as the primary point of contact for Government of Canada transferees, providing guidance on relocation policies and managing expense claims. They are responsible for delivering planning sessions, maintaining accurate relocation files, and resolving transferee issues in a timely manner.

Requirements

Candidates must possess strong customer service and communication skills, with the ability to work effectively in a fast-paced environment. An Enhanced Security Clearance from the Government of Canada is a mandatory requirement for this position.

Skills

Customer service
Communication skills
Time management
Expense management
Administrative support
Problem solving
Data entry
Bilingualism
Attention to detail
Organization
Interpersonal skills

Benefits

Medical plans
Dental plans
Retirement plan
RRSP employer match
Life insurance
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Relocation services
Government of Canada
Expense management
Customer service
Security clearance
Administrative support
Policy guidance
Transferee support
Client relations
Service level agreements
Data management
Communication
Time management
Bilingual
Mobility programs

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